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TownePlace Suites Ontario Airport

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TownePlace Suites Ontario Airport
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106 Reviews from our TripAdvisor Community

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There are newer reviews for TownePlace Suites Ontario Airport
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Showing 104: English reviews
Florida
Reviewed 21 June 2016

Our 1 day/night here was terrific. Great customer service upon check-in w/ them arranging for us to have a room early. The hotel was clean and quiet, staff was professional and friendly and the rooms had everything you'd need for a comfortable extended stay. Also worth mentioning is the easy parking and numerous nearby amenities. All around a great stay....

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Helpful?
Thank bostonbajan
Dallas, Texas
Reviewed 2 June 2016

I have stayed at this hotel practically every week from September 2015 to present (June 2, 2016). I have found the staff to be very friendly, accommodating and the epitome of professionalism. Even though this is a n extended stay hotel where there are many families with children and animals, I have not had a problem with any one of...

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Thank jimtexas
Northeast,ohio
Reviewed 24 May 2016 via mobile

Stayed at this property for 10 nights as part of our vacation in Southern California. Staff was very friendly and Room was clean. The Hotel's location is excellent, located near many restaurants. Free breakfast is was good, but more variety would be nice. I had stayed at this property in 2014 as well, and the hotel has seen much improvement...

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Helpful?
Thank Btz2994
Josh C, Assistant General Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you BTZ2994 for your review of our amazing property here in beautiful Rancho Cucamonga, Ca. I'm happy to hear you that we exceeded your expectations with the exception of our breakfast that we are trying to change. We look forward to seeing you again at your home away from home!

MORENO VALLEY
Reviewed 21 May 2016

Hard to believe a place like this that clearly is after the Business Person market has such awful wifi. It revolves between bad and pathetic! Room layout is nice with sofa and small kitchenette. Had a terrible time with the plastic keys, Constantly having to come down from the top floor to the front desk to have my keys redone....

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Thank drdroad
Ridgecrest, California
Reviewed 18 May 2016

We stay here often and find the weekend rates reasonable. The place is well kept and service is great. You can't beat the location close to many great restaurants, movie theaters and Citizen's Bank Arena.

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Helpful?
Thank Marshall H
Josh C, Assistant General Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you Marsh for your great feedback on our beautiful property. It makes me happy to hear that we exceeded your expectations. The best part of Ontario and I agree with you is whichever restaurant you can think off its right around the corner. We offer so much around the area making this city amazing. We hope to have you...

Filey, United Kingdom
Reviewed 28 April 2016

Next door, a new hotel has just started to be constructed. As early as 07.00 we were awoken by the noises of lorries etc, even though we were at the opposit side of the hotel to the construction. OK if your in the area for an early meeting, but not so when your on a 5 night vacation. The reception...

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1Thank 9,243
Josh C, Front Office Manager at TownePlace Suites Ontario Airport, responded to this review

Dear LESLIE, Thank you for sharing your experience at the TownePlace Suites Ontario Airport through the Guest Satisfaction Survey on Trip Advisor. I'm sorry that we didn't exceed your expectations through your stay with us. I'm glad we where able to sort out your bill and correct it for you. I as well apologize for the noise coming from the...

Midwest
Reviewed 9 March 2016

We stayed here with our family of 6. We booked two rooms based on room occupancy, but it seems to me that we would have fit in one. The rooms each have two full beds and a fold out sofa, plus a small kitchen. The kitchen was convenient, the rooms were clean, and the location was great. It is very...

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Thank Fish0utawater
Minnesota
Reviewed 5 January 2016

TownePlace Suites offer full kitchenette in all of the rooms, which is a big plus if you're traveling with the whole family. We stayed at the property for 5 nights. The (barely) bad part: - Lobby. The lobby area is somewhat secluded so we got lost a little bit while trying to check-in thinking that the door to the lobby...

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Thank buzzedlight
Sheri D, Front Office Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for sharing your experience at the TownePlace Suites Ontario Airport through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and to hear that we were unable to get your a/c going the first night of your stay we would like to take this time to apologize...

Washington DC, District of Columbia
Reviewed 10 December 2015

This is probably my preferred property in the area. I am there almost every week. Plenty of parking. Rooms are clean with good space. The staff are all really nice. It's also in a great location. (Not sure if I've mentioned that before.) See ya next week!

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Thank DCWh0dat
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Dear valued guest, Thank you for taking the time to give us your review. It is always great to hear from our guests. We are pleased that you enjoyed your stay and hope to have you as a guest again in the near future.

Las Vegas, Nevada
Reviewed 10 December 2015 via mobile

The Customer Service at TownPlace Suites in Ontario is Is the Best. Lydia And Athena have got to be the best Front desk team on earth. There knowledge of the Area and local restaurants was very helpful. With those Great Smiles and Personality this Hotel stands out from the other hotels in the area. I Love it here and recommend...

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1Thank Conrad_Whitaker
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you so much for taking the time to review our TownePlace Suites. It is great to hear that you enjoyed your stay and that we were able to provide you with the level of customer service you deserve. have a great day!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
The NEWLY RENOVATED TownePlace Suites by Marriott is your answer to Extended Stay lodging. Each renovated guest room comes with a Fully equipped kitchen, Microwave, Refrigerator, Dishwasher. Room Services such as: Hairdryer, In-room coffee service, Iron w/ironing board, Free Internet Access. Features: Free Fax and Copier Service, Dry Cleaning Service Available, Outdoor Pool/Spa and a Generous Points Program.Conveniently located across the street from Ontario Mills Shopping Center. Walking Distance to dinning, shopping and entertainment. Complimentary Airport Shuttle. ... more   less 

Additional Information about TownePlace Suites Ontario Airport

Address: 9625 Milliken Ave, Rancho Cucamonga, CA 91730
Region: United States > California > Rancho Cucamonga
Price Range: $174 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Ontario Airport 2.5*
Number of rooms: 112
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Also Known As:
Towneplace Suites Ontario Airport Hotel Rancho Cucamonga
Towneplace Suites Rancho Cucamonga
Hotel Style:
#5 Family Hotel in Rancho Cucamonga
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Questions & Answers

Questions? Get answers from TownePlace Suites Ontario Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Newly renovated room was gorgeous. I would definitely ask for one of them!”
 of 5 bubbles Gothmama, 26 Feb 2017 | Read review
“I was on the ground floor and didn't notice any excess noise.”
 of 5 bubbles robotlou, 10 Nov 2016 | Read review
“Don't stay here if you need a pull out sofa bed. Housekeeping is very bad!”
 of 5 bubbles Traveler_200950, 8 Sep 2016 | Read review
“Choose a room on the ground floor near entrance.”
 of 5 bubbles jimtexas, 2 Jun 2016 | Read review
“High floor, front of hotel (far away from the new hotel being built)”
 of 5 bubbles 9243, 28 Apr 2016 | Read review
5 of 5