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TownePlace Suites Ontario Airport

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103 Reviews from our TripAdvisor Community

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There are newer reviews for TownePlace Suites Ontario Airport
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Showing 101: English reviews
Sacramento, California
Level Contributor
50 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 October 2015

I recently had a 2 month stay at a different Marriott and have come to enjoy many of the Marriott perks, including their rewards program. The rewards price for the hotel was outstanding. Customer service was great. Having to transition while moving, this hotel offered all that we needed to help relax during our move. The kitchenette was great to... More 

Helpful?
Thank 935teresa
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are always delighted to hear from our valued guests. We are glad to hear that you found your two month stay with us to be enjoyable and convenient. We hope you will stay with us again in the near future. Sincerely, The Management Team More 

Fontana, United States
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 September 2015

I wanted to runaway from my kids for the weekend and decided to stay here at this hotel. I love the location, right behind the Ontario Mills Mall. There are tons of food places and even a Target and Costco in the vicinity. If the location wasn't great enough. The hotel is very neat and clean. Very friendly and efficient... More 

Helpful?
Thank Joy B
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are delighted to hear that you found your stay enjoyable and that you were able to explore our location. We would be pleased to have you as our guest again in the near future. Have a great day! The Service Team More 

Murrieta, CA
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 September 2015

I always stay at a hotel the night before I fly out of Ontario Airport to visit my family on the East Coast to be close to the airport. I stayed here last year also before my trip and decided to stay here again this year. I am very impressed with this hotel because both times I've had no problems.... More 

Helpful?
1 Thank litsusie
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review of our Towneplace Suites! We are delighted to hear that we are your hotel of choice when traveling. Thank you for your kind words regarding our entire staff. We do our best to ensure excellent customer service. We look forward to seeing you next year! Sincerely, The Service Team More 

Amarillo, Texas
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 September 2015 via mobile

We PCS'd from overseas and we had to pick up the vehicles in Long Beach, we took a little vacation and traveled to the mountains in California. I decided to go a little outside from LA, the place is great, location perfect, and the sightseeing is beautiful in this area, the hotel staff was great, the extras!!, breakfast and wifi... More 

Helpful?
2 Thank bansterref
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are delighted to hear that you enjoyed your stay and found our staff to be great! We strive to give the best experience possible to our valued guests such as yourself. Please visit us again should you return to the area. Sincerely, The Service Team More 

Upland, California
1 review
Reviewed 16 August 2015

Hello, I’m sorry I have to write this complaint but it’s necessary. Previous to this I’ve stayed at other Marriott’s like the one in Lancaster California and that was awesome so I didn’t think staying at the Marriott in Ontario, ca would be this terrible by the least. This Marriott in Ontario, California was the worst hotel I’ve ever stayed... More 

Helpful?
Thank LoveEveryone200
Monica L, General Manager at TownePlace Suites Ontario Airport, responded to this review

We are so very sorry you had to endure such a stay and we apologize many times over. If you would like to give us another try I would be more then happy to assist you with a free night. Please call me direct so that I may be of more service to you in the future. If you would... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 August 2015 via mobile

Perfect for getting to and from the airport and the beach. Plenty of options for food, shopping and playing. The staff was great, the pool was clean and breakfast was delicious. We will definitely be back!

Helpful?
Thank Terri M
Monica L, General Manager at TownePlace Suites Ontario Airport, responded to this review

So glad to hear your stay was wonderful and we can't wait to have you back as well. We hope to see you very soon. Monica Lopez General Manager More 

Cairo, Egypt
Level Contributor
56 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 13 July 2015

the hotel is an excellent location everything is a throw away no car is needed , I=Ontario mills target and all chain restaurants is across the street , free wifi breakfast and parking , rooms are big and have all what u need the bad things is unfriendly new staff , smelly rooms

Helpful?
Thank walidhassoun
Monica L, General Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you very much for taking time out of your day to let us know how we are doing. We are sorry our staff was not 100%. I will make sure to discuss this with each of them. Thank you so much for your response. Monica Lopez General Manager More 

Indio, California
Level Contributor
107 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 9 July 2015

Came into town for a baseball tournament. Perfectly located near shopping, dining, and entertainment in and around Ontario/Ontario Airport. Hotel staff was pleasant and accommodating upon our check-in. They mentioned that if we had any questions about dining or shopping, that they would be happy to assist us. The room was nice and comfortable. Plenty of room for us, and... More 

Helpful?
Thank Jason B
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are delighted to hear that you enjoyed your stay from the comfort of your suite to the items offered at breakfast. We would be pleased to have you as our guest in the near future. Thank you, The Service Team More 

ventura ca
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 July 2015

My wife and I had to spend a night in Rancho Cucamonga.We had a great stay here. The room was comfy and well appointed. The kitchen had everything. There was a nice flat screen tv. The wifi was strong and had good speed although they claim not fast enough to stream video (there is a paid upgrade for internet access... More 

Helpful?
Thank andrewwx
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are delighted to hear that you found your stay enjoyable and your suite to be clean and comfortable. We hope to have you as our valued guest in the near future. Thank you, The Service Team More 

Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 June 2015 via mobile

This hotel is in a great location. It's near shopping and restaurants. The staff was very friendly. The rooms were great and comfortable. Our only issue was with the breakfast. It was sad. They had eggs that look like pancakes, in fact I thought they had no eggs till someone got the "pancakes" and found out they were eggs. For... More 

Helpful?
Thank CaliDgaf
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are pleased that you enjoyed your stay with the exception of our breakfast. TownePlace Suites as a brand has now changed breakfast from stictly continental to a more complete breakfast with egg patties and meat options. The eggs do look different because the idea is to make breakfast sandwiches with the english muffins. We... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Dry Cleaning
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
The NEWLY RENOVATED TownePlace Suites by Marriott is your answer to Extended Stay lodging. Each renovated guest room comes with a Fully equipped kitchen, Microwave, Refrigerator, Dishwasher. Room Services such as: Hairdryer, In-room coffee service, Iron w/ironing board, Free Internet Access. Features: Free Fax and Copier Service, Dry Cleaning Service Available, Outdoor Pool/Spa and a Generous Points Program.Conveniently located across the street from Ontario Mills Shopping Center. Walking Distance to dinning, shopping and entertainment. Complimentary Airport Shuttle. ... more   less 

Additional Information about TownePlace Suites Ontario Airport

Address: 9625 Milliken Ave, Rancho Cucamonga, CA 91730
Region: United States > California > Rancho Cucamonga
Price Range: $161 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Ontario Airport 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Towneplace Suites Ontario Airport Hotel Rancho Cucamonga
Towneplace Suites Rancho Cucamonga
Hotel Style:
#5 Family Hotel in Rancho Cucamonga
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Questions & Answers

Questions? Get answers from TownePlace Suites Ontario Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on the ground floor and didn't notice any excess noise.”
 of 5 bubbles robotlou, 10 Nov 2016 | Read review
“Don't stay here if you need a pull out sofa bed. Housekeeping is very bad!”
 of 5 bubbles Traveler_200950, 8 Sep 2016 | Read review
“Choose a room on the ground floor near entrance.”
 of 5 bubbles jimtexas, 2 Jun 2016 | Read review
“High floor, front of hotel (far away from the new hotel being built)”
 of 5 bubbles 9243, 28 Apr 2016 | Read review
“Don't stay on 2nd floor might be roaches, I suggest 4th floor”
 of 5 bubbles LoveEveryone200, 16 Aug 2015 | Read review
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