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Holiday Inn Express Ontario Airport - Mills Mall

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Holiday Inn Express Ontario Airport - Mills Mall
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115 Reviews from our TripAdvisor Community

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Showing 107: English reviews
Mississauga, Canada
Reviewed 3 days ago NEW

Staff here are super friendly, and very helpful. Pool has been closed for maintenance lately, but the maintenance manager will let me in to sit when it's sunny. Breakfast options are decent, but there are hot pre-prepared items. Some of the rooms have updated furniture, others have dated stuff (staying here with a few team members). It's close to many...

Thank KrisHarry
Reviewed 9 October 2016 via mobile

I stayed for 1 week and would likely not return. From my room I could hear: 1. Traffic from road all night 2. Person snoring in the room next door 3. Music from the hall. None of these are acceptable. Additionally they tout that the weekends are "snoozeapalooza" so you can relax and sleep in til noon. Instead- On Saturday...

1Thank KatKokko
IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Dear KatKokko, Thank you for your feedback regarding your stay at Holiday Inn Exp & Suites Ontario Airport Mills, CA. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the noise, sound proofing and the construction. We will look into these concerns. We take all...

Reviewed 4 October 2016 via mobile

Was here for a couple of nights for some quiet time. Very good for the price. The room was clean and spacious. Breakfast is pretty good too. I guess the only thing was I couldn't hook up my iPad to the tv through the hdmi port... so couldn't watch Netflix in the bigger screen. I'd stay here again though.

Thank Hank Y
Rancho Cordova, California
Reviewed 23 September 2016

Traveled to visit family. Easy to get to. Close to restaurants and shopping. Nice, comfy room with microwave and refrigerator. Staff were all very pleasant, and helpful. Nice buffet breakfast, and tasty cookies at the desk in the afternoon. Cozy little nook by fireplace to visit while waiting for flight time.

Thank connie m
Modesto, California
Reviewed 30 August 2016

I travel a lot for my job, plus my husband and I love to travel, so we stay at a lot of different hotels. I have never had a check-in experience like this! My two major complaints: 1. Security deposit placed on credit card 2. Photocopying my credit card We stayed here for two nights in May. I used Holiday...

IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Dear TRIPSTER077, Thank you so much for your review of our hotel. Please accept our sincerest apology for the experience you had during check-in and the policy that surrounds your card. We also apologize for the challenges you had in our breakfast area. We have sent you a private message in an effort to obtain some additional details. Thank you...

Kentwood, Michigan
Reviewed 25 August 2016

With the San Gabrielle mountains as a backdrop and surrounded by a marketer's dream, you can rest on luscious comfort if you want or shop until you drop. The hotel is located within easy access to Ontario Mills shopping center with every conceivable store a shopper could hope to have in sight. The hotel fulfills the usual role of a...

Thank Marilyn S
customercarerancho, General Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Mexico City, Mexico
Reviewed 28 July 2016 via mobile

The hotel is behind the freeway, during my stay they were doing some remodeling to the reception and dining area, it was a little be annoying, but I guess it will be worth it once the finish the work. The pool is nice specially in summer, it has a beach feeling with palm trees and the overall look of the...

Thank Bernardo B
San Diego, California, United States
Reviewed 18 June 2016

The list of things that are wrong at this hotel, Waited 1 hr past check in time of 3PM to get my room ready, unacceptable Spa was only warm and tile inside was grungy, lack of maintenance there and around the pool. Half the parking lot blocked off due to repaving and striping, they didnt tell me ahead of time....

Thank Martin S
IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Dear Martin S, Thank you for taking the time to review our hotel. It is regrettable to hear the level of service you received at check in did not live up to your expectations. We would like to apologize for the overall dissatisfaction you had experienced during your stay. It is certainly not our intent to inconvenience our valued customers,...

Reviewed 23 April 2016 via mobile

Nice stop for Rancho Cucamonga Quakes games. Stayed here numerous times, most satisfactorily. However, on my latest stay, I chose a Handicap room, as I don't step up as well as I used to. Check out the toilet in room 143. Uh, so, if someone in a wheelchair had this room, would they be able to comfortably do their business...

Thank BrianMillerSantee
Oceanside, California
Reviewed 9 April 2016

I'm going to start this from the beginning. Upon our arrival we had to wait--give or take--fifteen minutes to be able to actually check into our room; there seemed to be some confusion with what rooms we had, but that was understandable since we were a fairly large group (there were 15 of us). However my main complaint comes from...

Thank natkwells
customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a review, Wow a tropical storm. I’ am sorry to hear that and I apologize for your experience, I will definitely follow up with maintenance about the shower and the air conditioner. Our elevators are maintained on a monthly basis to ensure the safety of our guest, I have followed up with...

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  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to The Holiday Inn Express Hotel & Suites Rancho Cucamonga. A 100% non-smoking hotel in Rancho Cucamonga, CA, we are the newest Holiday Inn Express Hotel & Suites. We are just 5 minutes from Ontario Airport (ONT), and we offer a complimentary taxi to the Ontario Airport with advanced notice. The unique design of the suites include some with Jacuzzi suited for the needs of business and leisure travelers. Swim year round in our outdoor heated pool, relax in our hot tub or workout in the fitness center. Catch upon work in our business center or in the comfort of your room with our fast & free wireless and wired high-speed Internet. Our two boardrooms, conference rooms and outstanding service make this Holiday Inn Express the place to meet. This nice, upscale hotel is located just minutes from Ontario International Airport, Ontario Convention Center, Ontario Mills Mall, Citizen Business Bank Arena and California Speedway. We are just steps away from over 30 restaurants like Famous Dave's BBQ, Dave & Buster, Red Lobster, Boston s, BJ s Brewery and many more. Businesses near hotel: Mercedes Benz training center, Frito Lay, Coca Cola, BMW training center Attractions near hotel: California Speedway, Scandia, Ontario Mills, Victoria Gardens mallThe Holiday Inn Express Hotel & Suites Rancho Cucamonga - always fresh, always clean, everything you expect and much more. ... more   less 

Additional Information about Holiday Inn Express Ontario Airport - Mills Mall

Address: 9589 Milliken Avenue, Rancho Cucamonga, CA 91730 (Formerly HI Express Ontario Mills-Airport)
Region: United States > California > Rancho Cucamonga
Price Range: $157 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Ontario Airport - Mills Mall 2.5*
Number of rooms: 93
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Also Known As:
Holiday Inn Express Ontario Airport - Mills Mall Hotel Rancho Cucamonga
Holiday Inn Rancho Cucamonga
Rancho Cucamonga Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Ontario Airport - Mills Mall staff and other travellers.
2 questions
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Perris, California
over a year ago
Perris, California
over a year ago

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Questions? Get answers from Holiday Inn Express Ontario Airport - Mills Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get on the 2nd or third floors.”
 of 5 bubbles KrisHarry, 15 Jan 2017 | Read review
“Away from Milliken Avenue”
 of 5 bubbles TRIPSTER077, 30 Aug 2016 | Read review
“Rooms on the west side have a view of Cucamonga Mountain.”
 of 5 bubbles marilyns572, 25 Aug 2016 | Read review
“This hotel is sub par for the higher price you pay.”
 of 5 bubbles MartinS370, 18 Jun 2016 | Read review
“avoid the showers.”
 of 5 bubbles natkwells, 9 Apr 2016 | Read review
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