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Holiday Inn Express Ontario Airport - Mills Mall

HIExpress.comUS$109*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Holiday Inn Express Ontario Airport - Mills Mall
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121 Reviews from our TripAdvisor Community

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Showing 113: English reviews
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St. Louis
Reviewed 1 week ago

When I checked into the hotel on May 11th, the desk clerk discovered that I made a mistake on my reservation and actually reserved for the night of May 18th. She graciously, cancelled that reservation for me and said they had plenty of rooms available for the night so no worries. As she was entering my information in the computer...

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Helpful?
Thank Rich G
Kentwood, Michigan
HOTEL’S FAVOURITE REVIEW
Reviewed 25 August 2016

With the San Gabrielle mountains as a backdrop and surrounded by a marketer's dream, you can rest on luscious comfort if you want or shop until you drop. The hotel is located within easy access to Ontario Mills shopping center with every conceivable store a shopper could hope to have in sight. The hotel fulfills the usual role of a...

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Helpful?
Thank Marilyn S
About Hotel's Favourite Review
customercarerancho, General Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Los Gatos, California
Reviewed 10 April 2017

We drove down for some college visits and stayed at this hotel the night before. We were warmly greeted, and one of the staff helped us with our driving plans for the next day. The room was nicely updated and comfortable. There were signs about the ongoing "renovations" but I honestly didn't see nay going on; the place looked nice...

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Helpful?
Thank Bill G
Atlanta
Reviewed 16 February 2017 via mobile

Smack in the middle of a bunch of restaurants and other hotels this is a business travelers dream. 1.7 miles from my customer it was easy in and out. No traffic hassles! Front desk staff super friendly same for breakfast. Nice and clean. I'd be back again for sure. Great view of the mountains.

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Helpful?
Thank siropderable
customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Niagara Falls, Canada
Reviewed 14 February 2017

We arrived at hotel after 5 hours of traveling and waited almost an hour at checkin because the front desk girl said our reservation was cancelled and a much higher rate for reservation was made which was false. She discussed with the "manager" and finally the manager told out and she had NO willingness to work with us and made...

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Helpful?
Thank Stephen R
IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Dear Stephen R, I am grateful to you for being one of our guests at Holiday Inn Express And Suites Ontario Airport - Mills Mall, and getting out of your way to leave us your feedback. We understand that your stay was not a complete success because of the uncaring attitude shown by one of our front desk staff and...

Tucson
Reviewed 8 February 2017

Hotel room was nice and clean. Beds very comfortable. TV cable box was disconnected, but once connected it worked fine. The door wiggled and was not solidly closed, but it locked. Breakfast was great. The Dining Staff was wonderful, very polite and service oriented. Restaurants within a short drive or walking distance. Experienced an issue with billing. The hotel puts...

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Helpful?
Thank Cindy K
customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Colorado
Reviewed 5 February 2017

Was a quick visit and had to work in the room while I was there. Room was spacious and nice. Breakfast was decent although I could enjoy one morning due to an early morning flight. If I have to stay in this area I would stay here again. Location was good for all the places I needed to go.

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Helpful?
Thank Lizzie-Luvs2Travel
customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Mississauga, Canada
Reviewed 15 January 2017

Staff here are super friendly, and very helpful. Pool has been closed for maintenance lately, but the maintenance manager will let me in to sit when it's sunny. Breakfast options are decent, but there are hot pre-prepared items. Some of the rooms have updated furniture, others have dated stuff (staying here with a few team members). It's close to many...

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Helpful?
Thank KrisHarry
customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. I will follow up with the IT department about HSIA, again thank you for sharing your review, we hope you will visit...

NJ
Reviewed 9 October 2016 via mobile

I stayed for 1 week and would likely not return. From my room I could hear: 1. Traffic from road all night 2. Person snoring in the room next door 3. Music from the hall. None of these are acceptable. Additionally they tout that the weekends are "snoozeapalooza" so you can relax and sleep in til noon. Instead- On Saturday...

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Helpful?
1Thank KatKokko
IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Dear KatKokko, Thank you for your feedback regarding your stay at Holiday Inn Exp & Suites Ontario Airport Mills, CA. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the noise, sound proofing and the construction. We will look into these concerns. We take all...

Reviewed 4 October 2016 via mobile

Was here for a couple of nights for some quiet time. Very good for the price. The room was clean and spacious. Breakfast is pretty good too. I guess the only thing was I couldn't hook up my iPad to the tv through the hdmi port... so couldn't watch Netflix in the bigger screen. I'd stay here again though.

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Helpful?
Thank Hank Y

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Welcome to The Holiday Inn Express Hotel & Suites Rancho Cucamonga. A 100% non-smoking hotel in Rancho Cucamonga, CA, we are the newest Holiday Inn Express Hotel & Suites. We are just 5 minutes from Ontario Airport (ONT), and we offer a complimentary taxi to the Ontario Airport with advanced notice. The unique design of the suites include some with Jacuzzi suited for the needs of business and leisure travelers. Swim year round in our outdoor heated pool, relax in our hot tub or workout in the fitness center. Catch upon work in our business center or in the comfort of your room with our fast & free wireless and wired high-speed Internet. Our two boardrooms, conference rooms and outstanding service make this Holiday Inn Express the place to meet. This nice, upscale hotel is located just minutes from Ontario International Airport, Ontario Convention Center, Ontario Mills Mall, Citizen Business Bank Arena and California Speedway. We are just steps away from over 30 restaurants like Famous Dave's BBQ, Dave & Buster, Red Lobster, Boston s, BJ s Brewery and many more. Businesses near hotel: Mercedes Benz training center, Frito Lay, Coca Cola, BMW training center Attractions near hotel: California Speedway, Scandia, Ontario Mills, Victoria Gardens mallThe Holiday Inn Express Hotel & Suites Rancho Cucamonga - always fresh, always clean, everything you expect and much more. ... more   less 

Additional Information about Holiday Inn Express Ontario Airport - Mills Mall

Address: 9589 Milliken Ave, Rancho Cucamonga, CA 91730-6006 (Formerly HI Express Ontario Mills-Airport)
Region: United States > California > Rancho Cucamonga
Price Range: $162 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Ontario Airport - Mills Mall 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Holiday Inn Express Ontario Airport - Mills Mall Hotel Rancho Cucamonga
Holiday Inn Rancho Cucamonga
Rancho Cucamonga Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Ontario Airport - Mills Mall staff and other travellers.
2 questions
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Perris, California
over a year ago
Perris, California
over a year ago

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Questions? Get answers from Holiday Inn Express Ontario Airport - Mills Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at another hotel. There are lots to choose from in the area.”
RichG461, 17 May 2017 | Read review
“Do not stay at this property”
stephenr345, 14 Feb 2017 | Read review
“Ensure the doors are secure. There is only one elevator.”
CindyK373, 8 Feb 2017 | Read review
“Get on the 2nd or third floors.”
KrisHarry, 15 Jan 2017 | Read review
“Away from Milliken Avenue”
TRIPSTER077, 30 Aug 2016 | Read review
5 of 5
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US$109* /night
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Prices are for 1 room, 2 adults
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