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Agua Caliente Casino Resort Spa

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Agua Caliente Casino Resort Spa
Agua Caliente Casino Resort Spa
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543 Reviews from our TripAdvisor Community

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Showing 522: English reviews
Cochrane, Canada
Reviewed 29 May 2015

We are gamblers and play the slots. We also have stayed at the hotel many times. The rooms are great, well maintained, have a nice deep well bath tub and very good beds and bedding. Unfortunately, if you are not a smoker, which we are not, the casino is inhabited by many smokers, most of which are very self-centered. There...

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Helpful?
Thank SuperD1947
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear SuperD 1947, We certainly appreciate your review and the kind words in regard to the hotel. Also, thank you for bringing the issue of the non-smoking area to our attention and I can promise you that we will focus more closely on this issue moving forward. We look forward to having you as our guest again soon.

Inglewood, California
Reviewed 26 May 2015

The property was lovely... the rooms were beautiful! The accommodations were perfect for a friends get away! A "must" visit if you are in the area. We visited during the week and it was not at all crowded--easy access and enjoyable!

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Thank aclife2
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear aclife2, What an excellent review! Thank you very much for taking the time to share – reviews such as these are so rewarding to our staff and we certainly appreciate you. We hope to see you again in the near future and wish you all the best.

Wildomar, California
Reviewed 25 May 2015

This hotel had horrible room service, food was terrible, and other such things. MY advice is just don't go there! Also, the waiters gave bad looks and mocking us, how pathetic! The only GOOD part was the hotel.

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Helpful?
Thank Emmanuel G
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear Emmanuel G, We appreciate you taking the time to share your experience. Needless to say, we are saddened to hear of the experience with room service but I can assure you that we will work diligently to correct these issues. Thank you so much for bringing this to our attention and also for visiting our property. I would ask...

Alabama
Reviewed 20 May 2015 via mobile

Whether it's a suite or not, the rooms are spacious and nicely decorated. Staff from the Valets to housekeeping are all very pleasant. Several eating choices on property or you can zip down Bob Hope Drive to major shopping and restaurants. We don't gamble but we'll be coming back.

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1Thank Joan A
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear Joan A Thank you so very much for the review of our property. Our staff takes great pride in their guest service and I know they will be happy to read of your kind words. We will be looking forward to your next visit.

Tucson, Arizona
Reviewed 20 May 2015

The Aqua Caliente Casino Resort Spa had very nice rooms with really great rates. The bathroom was large, the bed was ok (needed updating) but overall the room was spacious and very clean. The casino was ok, it is not a very big casino and many machines were "asleep" for maintenance perhaps because it was a Thursday. It is a...

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Helpful?
Thank Deeva10
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear Deeva 10, It is with great appreciation that we receive your review of our property. We are so glad you were able to enjoy our hotel room and excitement of the casino. We will be looking forward to your next visit – thank you!

SAN JACINTO
Reviewed 20 May 2015

It is a very nice and clean casino, however, we found limited Regular Keno machines throughout the casino. Tried some QuickHit machines, also tight. The Non-smoking area is adequate but need to keep smokers from entering the area to go to restrooms and cashout machines. The restaurant "Waters Cafe" had a varied menu and good food. The waiter Warren was...

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Helpful?
Thank DANIEL L
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear DANIEL L, Thank you so much for the wonderful review. We are always eager to hear feedback on gaming preference, type, and availability as this helps us in determining future ventures. It is great to hear of your dining experiences as well and we appreciate your recognition of our the attentive service by our staff. We look forward to...

Reviewed 14 May 2015 via mobile

Stopped here for two nights in May and it's the worst service I have ever recieved! I'm not one for complaining but wow. We checked in had paid for a balcony room they let us check in when we got up to our room it was a standard one and no one had bothered to tell us this, we went...

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1Thank Lj2705
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear Lj2705, Thank you for sharing. Whenever service failures occur it is a bad experience for both you, our guest, and ourselves. This property strives to offer the upmost in guest service and it is apparent that we fell short of that during your stay – for this please accept our most sincere apologies. This will definitely be addressed by...

Boston, Massachusetts
Reviewed 11 May 2015

We stayed four nights in May and had a very nice time here. I found the climate around this place to be comfortable and relaxed - perhaps because the hotel seemed about half full (I don't know). But, I also think it has to do with the general vibe. The casino was lively at night but my days around the...

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Helpful?
Thank Boston6471
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear Boston6471, It sounds like you had a wonderful trip and were able to enjoy much of what we have to offer. May is indeed a great time of year to visit and we are so happy that you chose Agua Caliente. We wish you all the best and look forward to your next visit.

Rhode Island
Reviewed 10 May 2015

Enjoyed my stay, great pool, comfortable rooms, casino is well kept and fun (also has a non-smoking area). Had an amazing steak in the restaurant. Highly recommended for a couple of days if you are in the area.

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Helpful?
Thank RunnerGirl12
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear RunnerGirl12, We are so delighted that you enjoyed your stay – thank you for taking the time to share your experience. We are looking forward to serving you the next time you visit Rancho Mirage!

Toronto, Canada
Reviewed 7 May 2015

Stayed 3 nights and would have stayed longer but they were booked solid. Lovely hotel with generous rooms, clean and well kept. Lobby has coffee shop, couple of restaurants and a few shops. Pool is great with poolside food and beverage service (stick with the basics at bar). Valet service is excellent and provided at no charge for players card...

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Helpful?
Thank bredaTraveller
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear bredaTraveller, Thank you so much for your review. We are so happy that you were able to enjoy the pool, restaurants, guest rooms, and all accompanying services. All of us here at Agua Caliente are very much looking forward to your next visit.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All the pleasures of a luxurious, four-diamond destination are yours at Agua Caliente Casino Resort Spa in Rancho Mirage, California. Our beautiful 16-story resort includes our wildly popular casino, and has pools and well appointed cabanas, an exceptional spa, and a state-of-the-art concert theatre. Located only seven miles from Palm Springs International Airport and 130 miles east of Los Angeles off I -10 and Bob Hope Drive. ... more   less 

Additional Information about Agua Caliente Casino Resort Spa

Address: 32-250 Bob Hope Dr, Rancho Mirage, CA 92270-2704
Region: United States > California > California Desert > Rancho Mirage
Price Range: $186 - $608 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Agua Caliente Casino Resort Spa 4*
Number of rooms: 340
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz and Jetsetter so you can book your Agua Caliente Casino Resort Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Agua Caliente Hotel Rancho Mirage
Agua Caliente Casino Resort Spa Rancho Mirage, California Desert, CA
Hotel Style:
#1 Green Hotel in Rancho Mirage
#2 Romantic Hotel in Rancho Mirage
#4 Spa Hotel in Rancho Mirage
#5 Luxury Hotel in Rancho Mirage
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Questions & Answers

Here's what travellers have asked, with answers from Agua Caliente Casino Resort Spa staff and other travellers.
18 questions
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Lakewood, California
8 months ago
Monrovia, California
over a year ago
Ottawa, Canada
over a year ago
Los Alamitos, California

See all questions (18)

Questions? Get answers from Agua Caliente Casino Resort Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view.”
 of 5 bubbles JudySB_11, 27 Jan 2017 | Read review
“All rooms have their own great qualities.”
 of 5 bubbles 254marilynne, 22 Jan 2017 | Read review
“Pool view room are the best, and quiet”
 of 5 bubbles 973mic, 19 Jan 2017 | Read review
“After initial arrival and finding your bearings, try self parking as it is quick and convenient if you are out and in a bit over your stay.”
 of 5 bubbles 430karenh, 4 Jan 2017 | Read review
“Mountain Views”
 of 5 bubbles kctab, 4 Jan 2017 | Read review
5 of 5