We were attending an event and needed a room for one night. Chose this hotel based on the reviews and so glad we did! The check-in staff was very friendly and efficient and the rooms were great ... so clean! And the bed was really comfortable. We were really impressed and will definitely return if we are in the area again. Already recommended to someone going to Redding next week.
This is a very nice property. The entire place is clean and attractive with a dining option on-sight, which is something I value so I don't have to go looking for a place to get food. The hotel staff was courteous and friendly, efficient and professional. The room was attractive, very clean and comfortable. Al in all, a very pleasant place to stay, near shopping and all sorts of entertainment options, including outdoor recreation.
The receptionist (Matt) calmly made a 4 minute phone call before turning to me without any apology. No welcome as a Best Western Diamond Select member. Then he wouldn't check me in at 2:55 PM because my room wouldn't be ready for 20 min. It should also be noted that the actual check-in at 3:15 PM then took almost 25 minutes and thus would have easily bridged the original time until the room was ready. But US-Americans in basic employment relationships have never been known for pronounced flexibility. When I made the reservation, I asked for a quiet room in the comments field. I got a room right next to the elevator and a swinging steel staircase. This also speaks for the appreciation of loyal elite members. Of course, accommodating a coach full of high school students is more important, who made enormous noise in the evening. I didn't even bring up the upgrade I was actually entitled to. But they didn't want to cancel the reservation either - my money was welcome, but guest satisfaction is not a priority. In contrast to other hotel chains, there is no claimable satisfaction guarantee at Best Western. The house itself is located on a busy street, it is somewhat old-fashioned and not particularly well maintained. The good ratings - I was in this house twice before in the past 20 years - do not make sense to me, unless they have - as usual nowadays - "helped" to get them. In the immediate vicinity there is a Holiday Inn Express and a Hampton Inn, which offer significantly more for the money. There are also other hotels, but I haven't stayed there yet. In direct comparison, the Best Western charges excessive prices anyway, and the classification as BW Plus is not justified in my opinion. After 10 different hotels on my US round trip this year, the Hilltop Inn is the most expensive (191 USD) and at the same time the worst hotel. When I checked out, I was of course not asked if I was satisfied. Why should they? Nobody is interested in guest satisfaction at BW Hilltop anyway. For dinner, I recommend the excellent Kettleman's Steakhouse, which is within walking distance of all the hotels mentioned. I can't recommend the CR Gibbs Restaurant, which is somewhat part of the Best Western, for dinner. The Best Western hotel breakfast is served there, modest standard though. About the room: The carpet from the door to the wash area has an overly obvious run, which looks very dingy. The mattress was very soft, just the way I and my spine like it. The TV is reluctant to respond to the remote. The TV itself is up to snuff at an estimated 50". Unfortunately, subtitles (CC) cannot be turned on. Some channels could not be selected on the TV, but were listed in the electronic program guide, e.g. National Geographic or Food Network, which is annoying if you have chosen these programs when scrolling through the EPG. The next morning, when I turned the TV slightly towards the desk, all channels dropped out. I didn't feel like searching for the loose connection. The coffee machine is a Nespresso-like good Keurig, unfortunately not with the original Keurig coffee, but with cheap no-name capsules. From the hotel then came the usual hypocritical excuse, how important my opinion is and what I am for a valued guest they do not want to lose. Well - but for that they did a 100% job. Recommendation: Book the Hampton a few meters away (with Hilton satisfaction guarantee)!…
The house keeping does a great job with the cleanliness and customer care when I asked for supplies they made sure I had them before I returned to my room. Great attitude enjoyed my stay at this location as usual. Staff very inviting and on the spot to assist if there is an issue. I recommend this location to anyone1
Barking dog in the next room. Broken sleep. I could here every word spoken and they weren’t even speaking loudly. Good breakfast though. Nice variety. Staff friendly but shouldn’t have put us next to a room with a dog. This was the first “Plus” I have stayed at that I would never go back to.