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Pullman San Francisco Bay Hotel

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Traveller (451)
Room & Suite (285)
Pool & Beach (63)

About

Location
Cleanliness
Service
Value
GreenLeaders Silver level
Welcome to the Pullman San Francisco Bay, an exclusive 'corporate resort' reputed for its refinement, considerate service and attention to detail. Whether you are visiting for pleasure or in town for business, you will savor this truly unique experience, a total immersion in comfort! Enjoy the superbly appointed accommodations in tranquil surroundings fanned by gentle breezes... Ideally situated between San Francisco and San José, this luxurious establishment is only minutes from the airport.
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Property amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Pool
Free Internet
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Shuttle Bus Service
Wheelchair Access
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Room features
Air Conditioning
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Great View
Quiet
HOTEL CLASS
Hotel links
Visit hotel website

Location

Full view
54Somewhat walkable
Grade: 54 out of 100
21Restaurantswithin 1 km
4Attractionswithin 1 km
1,605Reviews
739Photos
21Q+A
100Room tips
Traveller rating
  • 608
  • 559
  • 252
  • 117
  • 69
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Popular mentions
I recently stayed at the Pullman and appreciated the cleanliness and modern feel of the hotel and rooms. The issue I had was with room service. After placing my order, I was told it would be a 35 minute wait. After 50 minutes of waiting, no food!. I called again, room service
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What a terrible start to my stay here! Starting from initial impressions - seemed like a really nice hotel w a large airy lobby. Went to the front desk - didn't get served for about 5 minutes even though Maya was behind the counter and I was the only person waiting. Allocated
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Response from RichardU278, General Manager at Pullman San Francisco Bay Hotel
Responded 5 days ago
Dear Karen M, Thank you very much for your review, your feedback is valuable and I appreciate you taking the time to share it. Please accept my most sincere apologies for the inconvenience you experienced with the AC unit as well as during your switching of rooms and room allocation. What you have described is far from the exceptional experience we strive to provide for all guests. Rest assured that we have addressed these concerns with the appropriate members of the management team to ensure that they are rectified immediately by providing the appropriate team members with the necessary re-training. Thank you again for your review. I am at your service today and in the future and would truly appreciate the opportunity to personally make things better. Please feel free to reach out to me to discuss this experience further and also to discuss an appropriate resolution. Richard Uribe General Manager
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I met up with a friend from abroad who stayed at this hotel on her visit. The decor and atmosphere was really good - don't know much about service, rooms etc. It is very centrally located and the ambiance was very good.
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Response from RichardU278, General Manager at Pullman San Francisco Bay Hotel
Responded 1 week ago
Dear Anuradha Patnai... R, Thank you very much for your review, we are gald to know that you enjoyed your short visit and look forward to welcoming you back so you can experience our ameneties and services. We are at your service today and in the future, pelase feel free to reach out any time. Wark regards, Richard Uribe General Manager
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Excellent service, and beautiful Hotel. Staff was very friendly. Dog friendly a plus. I loved how they decorated for the New Year. It was family oriented. Would highly recommend this Hotel. Thank you Meetra for you excellent service!
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Response from RichardU278, General Manager at Pullman San Francisco Bay Hotel
Responded 1 week ago
Dear Expedition755282, Thank you very much for making time to share your review, your kind recognion of our team members and specially Mitra, has been properly shared. It will continue to be shared as I visit the different departments this week as well as during our next monthly all associate celebration. Thank you. We look forward to welcoming you back soon and are all at your service today and in the future, please feel free to reach out any time. Warm regards, Richard Uribe General Manager
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I stay in the Pullman in London often which is a newer property. This space has been refurbed but still feels a bit faded and average - especially for a $700+ a night rate... Weirdly, breakfast is a small seated area with a wait time which I have never experienced in such a
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Response from RichardU278, General Manager at Pullman San Francisco Bay Hotel
Responded 1 week ago
Dear GJ_GlobalTravel, Thank you very much for your review, your feedback is valuable and I appreciate you taking the time to share it. Please accept my most sincere apologies for the unacceptable levels of service you received during your stay. Rest assured that we have addressed this concern with the members of the management team to ensure that this issue is rectified immediately by providing the appropriate team members with the necessary re-training. Additionally, I apologize for your dissatisfaction with the air temperatures in the restaurant area, it has been addressed. We appreciate this type of feedback, for it helps us identify the areas of our hotel which we can improve on to better our guest’s overall experience. Thank you again for your review. We look forward to welcoming you back during yoru next visit to the Redwood City area. In the mean time, please feel free to reach out to us any time, we are at your service today and in the future. With warm regards, Ricahrd Uribe General Manager
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorPullman San Francisco Bay Hotel
The Luxury King Room at the Pullman San Francisco Bay
Professional photo exclusively commissioned by TripAdvisorPullman San Francisco Bay Hotel
The Luxury King Room at the Pullman San Francisco Bay
Professional photo exclusively commissioned by TripAdvisorPullman San Francisco Bay Hotel
The Junior Suite at the Pullman San Francisco Bay
Professional photo exclusively commissioned by TripAdvisorPullman San Francisco Bay Hotel
The Junior Suite at the Pullman San Francisco Bay
Photo provided by managementPullman San Francisco Bay Hotel
Prestige Suite King Bed
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Might be $20 or $25..... silly!
0 votes
The hotel does have a parking garage, but you need a room key to access it.
1 vote
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parking on site?
Yes, right next to the Sofitel hotel.
0 votes
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12345
"best views are from the third floor up to the 9th, with views of the pool and lake."
"Water views are available"
"All rooms are quiet but ask for a room facing out toward the lagoon for a nicer view."
"I am not sure about all the rooms, but mine on the 4th floor had a great view."
"lagoon views are very nice at night"
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PRICE RANGE
US$133 - US$594 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel san francisco bay hotel redwood citysofitel hotel redwood citysofitel redwood cityredwood city sofitel
FORMERLY KNOWN AS
Sofitel San Francisco Bay
LOCATION
United StatesCaliforniaRedwood City
NUMBER OF ROOMS
421
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