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2017-12-24 2017-12-25
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    Extended Stay America - Richmond - Hilltop Mall

    3170 Garrity Way, Richmond, CA 94806-1983
    +1 877-432-9997
    Hotel website
    Lowest prices for your stay
    2017-12-24 2017-12-25
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    Traveller (9)
    Room & Suite (9)
    Dining (1)
    • Excellent15%
    • Very good8%
    • Average15%
    • Poor22%
    • Terrible40%
    2 weeks ago
    “RUN RUN and RUN”
    30 Jun 2017
    Free Wifi
    Free Parking
    Breakfast included
    Non-Smoking Hotel
    Family Rooms
    Pets Allowed
    Wheelchair Access
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Richmond - Hilltop Mall
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    Dec 24Dec 25
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (58)
    Traveller rating
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    1 - 5 of 56 reviews

    Reviewed 2 weeks ago

    the room smelled bad, the sheets dirty, the bathroom dirty. i guess because most people stay for work they treat the hotel like a trash can. stink nasty horrible dirty dirty stink nasty I'm trying to find something good about this placeMore

    Thank estbrice
    Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 2 weeks ago

    Providing a fresh, clean room to our guests is our highest priority, so we apologize that we fell short of this during your stay. We have addressed your observations with our housekeeping leaders to ensure thorough cleaning is done keeping in mind the standards to...More

    Reviewed 7 August 2017

    After checking in, I went to the room and instantly returned to the desk and requested another room. The first room they assigned me smelled like motor oil (no joke). The smoke detector was hanging from the ceiling and had some powder like substance on...More

    Review collected in partnership with Extended Stay
    1  Thank dennisbX6125WL
    Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded 7 August 2017

    Dennis, we are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we...More

    Reviewed 27 July 2017

    Room was filthy. "spots" on the sheet, pubic hair all over the bed, stuff on floors, salt on table. When asked, housekeeping was unavailable. I tried to find another hotel nearby, but all was booked, so I ended up getting clean linens from front desk...More

    Review collected in partnership with Extended Stay
    Thank 347brandid
    Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded 28 July 2017

    Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been...More

    Reviewed 13 July 2017

    I cant even begin to tell you how bad my experience was. I stay in hotels 6 months a year....stopped going to ESA a few years ago...about 2 weeks ago had friend reserve a room in Chicago, liked it enough to try ESA again. THIS...More

    Thank Brandon W
    Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded 14 July 2017

    Brandon, I am so sorry to read your review. We want all our guest to leave with a home-like experience, and we definitely failed to deliver this while you were here. What you encountered does not meet our standards either. I have discussed your comments...More

    Reviewed 1 July 2017

    My family and I were on our first family vacation to California, San Francisco area. This hotel was in a great location easy to find with multiple amenities nearby. Plus we were able to cook meals, store snacks and drinks, it was easy to make...More

    Review collected in partnership with Extended Stay
    Thank V1482VOmichaels
    Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded 2 July 2017

    Thank you for choosing to stay at Extended Stay America - Richmond - Hilltop Mall on your California vacation. We are thrilled to read how much you and your family enjoyed your time with us and that your room felt like your own home. Thanks...More

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    • Top amenities
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    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Breakfast included
    • Price range
    • US$106 - US$172 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
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    • Family Rooms
    • Number of rooms
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    • Reservation Options
    • TripAdvisor is proud to partner with Extended Stay, Priceline, Expedia, Travelocity, Booking.com, Orbitz, Cheap Tickets, Hotwire, Cancelon, getaroom.com and TripOnline SA so you can book your Extended Stay America - Richmond - Hilltop Mall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Richmond
    • Also Known As
    • Extended Stayamerica Richmond-Hilltop Mall Hotel Richmond ,
    • Extended Stay America Richmond ,
    • Extended Stay Richmond ,
    • Richmond Extended Stay
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    Traveller (9)
    Room & Suite (9)
    Dining (1)
    Hotel & Grounds (13)
    Bathroom (1)
    Sponsored by:
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    Questions & Answers
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    Room Tips
    "Not worth the price...get something else"
    Read review
    "rooms are overpriced and under rated"
    Read review
    "Go to another motel"
    Read review
    "All rooms are going to be noisy. But the ones at the ends of the hotel are probably least noisy."
    Read review
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