Surestay Plus By Best Western Rocklin
4480 Rocklin Rd, Rocklin, CA 95677-2835
Full view
View all photos(120)120
Room & Suite (57)
Dining (11)
View prices for your travel dates
Contact accommodation for availability.
There are similar hotels available.
View allDid you already book this hotel?
Tell us so we can help you plan.
Avg. C$127 /night, 11/11 - 11/12
C$163
per night
C$142
per night
C$120
per night
Nov
Dec
Nov 11
Today
Nov 13
Nov 15
Nov 17
Nov 19
Nov 21
Nov 23
Nov 25
Nov 27
Nov 29
Dec 1
Dec 3
Dec 5
Dec 7
Dec 9
Dec 11
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
3.5
#3 of 6 hotels in RocklinLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
At the SureStay Plus by Best Western Rocklin in Rocklin, CA, you're sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
24-hour front desk
Parking
Wifi
Outdoor pool
Fence around pool
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Room features
Air conditioning
Telephone
Wardrobe / wardrobe
Iron
Coffee / tea maker
Microwave
Refrigerator
Bath / shower
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Family
Languages Spoken
English
Location
4480 Rocklin Rd, Rocklin, CA 95677-2835
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 45 out of 100
45
Sacramento Intl Airport
33.4 km•
See all flights
Sacramento Executive Airport
38.5 km•
See all flights
Rental Cars
25 Restaurants
within 1 kilometer
Reviews
3.5
256 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI
At the Surestay Plus By Best Western Rocklin, guests have experienced a spectrum of stays. Many find the rooms to be not only clean and comfortable but also appreciate the generous breakfast options and the hotel's pet-friendly policy. The staff frequently receives accolades for their excellent service, contributing to a welcoming atmosphere bolstered by spacious room layouts.
However, some guests have raised concerns about noise, outdated facilities, and maintenance issues. While the hotel's cleanliness is a strong point, opinions on value for money are divided, with some guests questioning the cost given the occasional poor condition of the premises.
Atmosphere
Inviting
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Service
Friendly
Amenities
Comprehensive
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
256Reviews2Q+A29Room tips
Traveller rating
- 116
- 26
- 20
- 23
- 71
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
Honest review here..we came with our two kids for reference..had to attend a basketball tournament in Rocklin. Definitely a place to rest your head on a road trip as a busy Hwy is right across from the pool..and most likely your window by the bed. Hwy noise woke us up a few times, plus the mattress has seen better days so the support wasn't there. We got the room with a pull out couch for the kids, as it was the knly room with two tv's...if you have kids you know. The mattress was so bad in the pull out we had to take it off, fold in half and put on the floor for my daughter and remake the couch with the full sized ironing board under cushions for support for my son. Not the end of the world just had to get creative. Point being do not have full sized adults on those pull out beds..unless you like sleeping on metal bars. The rooms are stocked with towels for two and no extra blankets or pillows for pull out bed, so make sure to ask for those as well as don't forget to ask for a swim towel at front desk or bring your own..the breakfast has plenty of options which is nice and the waffle maker is a hit with kids..the staff was all really friendly, especially Eric who checked us in, gave kiddos a snack, and hooked us up with bowls for cereal which we forgot..oh yeah..bring your own food accessories unless you like or don't mind eating with plastic and out of Styrofoam. For one night..no biggie, but if you have a picky spouse or kids..bring it all. I would stay here again.
Read more
Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: If hitting the pool male sure to ask for towels before you swim at front desk..
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel was very dirty. The flooring seemed like it needed a thorough cleaning- something that does not seem to have been done in quite some time. But front desk staff was nice and T.V's worked. Shower pressure good, too.
Read more
Review collected in partnership with Best Western
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Location in the process of upgrading; a very good and necessary thing. Staff need to fully embrace BW Model; they did pretty well. The desk did offer me the Gift Bag for Member status; thank you; this is rarely done; the Room was great as it had the Island mini-kitchen (wet bar) i think you call it; this is a great unique element to these rooms. Rate is Better than most. Thank you.
Read more
Review collected in partnership with Best Western
Date of stay: September 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel's Favourite
My ratings are based on price.
This place has gone up several levels since last review.
Service was on point.
Xxx at front desk was amazing
Breakfast was great for price.
If you want more for breakfast, roght next door " breakfast toast" is also on point.
Lots of food options in area.
Clean pool.
For price, zero complaints.
Beds are also good, not rock hard.
Cant back up .
Shelly at desk is amazing.
Avoid freeway side rooms, for noise issues.
But, will say, best $$ value in area
This place has gone up several levels since last review.
Service was on point.
Xxx at front desk was amazing
Breakfast was great for price.
If you want more for breakfast, roght next door " breakfast toast" is also on point.
Lots of food options in area.
Clean pool.
For price, zero complaints.
Beds are also good, not rock hard.
Cant back up .
Shelly at desk is amazing.
Avoid freeway side rooms, for noise issues.
But, will say, best $$ value in area
Read more
Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
+1
The staff was the best part of this hotel and not even that was great.
The beginning: at checkin I presented an egift card and was told that the difference between the cost of our reservation and the amount of the gift card would be retained on the card. It wasn’t, we’ll come back to that later because it wasn’t the lady at the front desk’s fault. She was very nice when she informed us that the elevator was out of service and that we could choose to have a room on the first floor but it would not be the suite we reserved.
We chose to stay in the room we reserved because walking up a few flights of stairs wasn’t a big deal.
While I appreciate being notified at check-in, I would have preferred being notified earlier in the day with the option to change my reservation or book at another property.
Still, she was wonderful, she gets five stars and I’m sorry I don’t remember her name.
Then we entered the stairwell to walk up to the room and while I understand it is hard to keep frequently used carpet from smelling at all when it’s raining outside but the stairwell smelled like the carpet hadn’t been cleaned in ages. It was damp and musty.
We walked up to the third floor and found our room easily. It was spacious, but it was not what we expected.
The kitchen was large, there was plenty of cabinet space. There was no “actual closet” there were two small tables, a couch (which was dirty) and a coffee table.
The young man at the front desk that I reported the faucet running nearly at full force while the shower was on tried to instruct me on how to activate the shower and seemed reluctant to take the information down when I said “I pulled it all the way up and it was still running out of the faucet.”
The television for the living room was behind the couch and the wall was unsightly/you could see the holes from the mounting.
The couch had stains on it.
The door for what used to be room 302 which is now room 304’s kitchen and living room/sitting area was so ill-fitting that you could clearly see light through the door (I have photos) and hear everything in the hallway from people walking, talking, and doors slamming.
The second floor (where we needed to go to get ice) was littered with small bits of trash and there was a pizza box on the floor outside of one of the doors.
In the morning I woke up to people screaming at each other and while most of the staff I encountered were wonderful and I understand there isn’t much they can do about guests littering on the property or having loud arguments, between the lack of working basics, the noises from the hall interrupting sleep, and the other things previously mentioned: we won’t return to this property at all and over the next three months we have (at least) eight hotel stays scheduled in the next three months and based on this stay we nearly cancelled the only other reservation at a Sure Stay Plus branded hotel on the calendar.
We like trying different locations for our stays, so we’re going to give it one more try at another SureStay property in January, but will not be back to the Rocklin location unless there are major renovations to the property.
The beginning: at checkin I presented an egift card and was told that the difference between the cost of our reservation and the amount of the gift card would be retained on the card. It wasn’t, we’ll come back to that later because it wasn’t the lady at the front desk’s fault. She was very nice when she informed us that the elevator was out of service and that we could choose to have a room on the first floor but it would not be the suite we reserved.
We chose to stay in the room we reserved because walking up a few flights of stairs wasn’t a big deal.
While I appreciate being notified at check-in, I would have preferred being notified earlier in the day with the option to change my reservation or book at another property.
Still, she was wonderful, she gets five stars and I’m sorry I don’t remember her name.
Then we entered the stairwell to walk up to the room and while I understand it is hard to keep frequently used carpet from smelling at all when it’s raining outside but the stairwell smelled like the carpet hadn’t been cleaned in ages. It was damp and musty.
We walked up to the third floor and found our room easily. It was spacious, but it was not what we expected.
The kitchen was large, there was plenty of cabinet space. There was no “actual closet” there were two small tables, a couch (which was dirty) and a coffee table.
The young man at the front desk that I reported the faucet running nearly at full force while the shower was on tried to instruct me on how to activate the shower and seemed reluctant to take the information down when I said “I pulled it all the way up and it was still running out of the faucet.”
The television for the living room was behind the couch and the wall was unsightly/you could see the holes from the mounting.
The couch had stains on it.
The door for what used to be room 302 which is now room 304’s kitchen and living room/sitting area was so ill-fitting that you could clearly see light through the door (I have photos) and hear everything in the hallway from people walking, talking, and doors slamming.
The second floor (where we needed to go to get ice) was littered with small bits of trash and there was a pizza box on the floor outside of one of the doors.
In the morning I woke up to people screaming at each other and while most of the staff I encountered were wonderful and I understand there isn’t much they can do about guests littering on the property or having loud arguments, between the lack of working basics, the noises from the hall interrupting sleep, and the other things previously mentioned: we won’t return to this property at all and over the next three months we have (at least) eight hotel stays scheduled in the next three months and based on this stay we nearly cancelled the only other reservation at a Sure Stay Plus branded hotel on the calendar.
We like trying different locations for our stays, so we’re going to give it one more try at another SureStay property in January, but will not be back to the Rocklin location unless there are major renovations to the property.
Read more
Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Booked for three nights but had to check out at 1:00am on the first night. The hotel is advertised as non-smoking but most of the clientele seem to ignore and smoke anyway way. The Hotel's solution is to drown every room with Febreze. I was unable to sleep and started to have breathing issues due to the amount of Febreze in the air so I moved to the Quality Inn across the street. The staff was friendly and tried to fix the issue but they moved me between three different rooms and all three were filled with perfumy Febreze covering up smoke odor.
One of the rooms in the same hallway was smoking pot and the entire hallway reeked of pot all night. Staff did not do anything about the smoking guests.
One of the rooms in the same hallway was smoking pot and the entire hallway reeked of pot all night. Staff did not do anything about the smoking guests.
Read more
Date of stay: February 2020Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
When we arrived our 1st room had bedbugs so the hotel staff were great enough to move us to a new room. Well this room the bathroom had no vent fan do after you showered and opened the doir you set off the fire alarm due to steam! The refrigerator didn't work so we lost all our food for our trip. The coffee maker smelled like it was burning so we purchased one to make our own coffee. The bed was very uncomfortable...the TV had limited viewing!
Read more
Review collected in partnership with Best Western
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Warm water & clean sheets should be a minimum expectation of any hotel that charges over $100 per night, and this hotel had neither. They maxed out occupancy because of a softball tournament, so warm water became nonexistent at 9PM and didn’t get any warmer in the morning. When we peeled back the comforter, there was a large stain on the sheet—maybe that explains why it smelled like urine when we walked in. The exit door did not lock so anybody off the street could have wandered in. Hotel is right off the highway, so get ready to be woken up by horn honking all night.
While the staff is friendly and the breakfast is okay, I would highly advise to look elsewhere.
While the staff is friendly and the breakfast is okay, I would highly advise to look elsewhere.
Read more
Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from jaspher belen, General Manager at Surestay Plus By Best Western Rocklin
Responded Feb 21, 2023
Dear Connor, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 9166323366. Sincerely, Jaspher General Manager SureStay Plus Hotel by Best Western Rocklin
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Surestay is very low end with lots of guests smoking pot and cigarettes. All the rooms have been smoke din and reek of Febreze. After being moved between three different rooms I ended up checking out at 1:00am and going to the Comfort Inn. Even with the window open I was unable to breath due to the amount of Febreze that had been sprayed into every room. Best Western should really take their nae off of this property as it does not represent their brand quality.
Read more
Review collected in partnership with Best Western
Date of stay: February 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is situated behind some fast food restaurants, in a nicer part of town, so we felt safe here. The beds have somewhat scratchy sheets, on the old side. The rooms are pretty used, which you can tell from the many gashes, scratches, chips, etc. on everything. Surprised to find a very dirty bedside table. We just made sure not to take our socks off and kept everything off the floor. If you need a quick night’s sleep, this place works, but I wouldn’t book it as a place to linger, relax, stay in for some time.
Read more
Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
up to 2 dogs, and the fee is 20.00 plus tax
"ThIs hotel does not have its own egress and you must drive through another hotel parking lot to get to it. Plus there's very little signage."Read full review
"Eric has been so super helpful and accommodating. Heather has been so kind and supportive and Sam is amazing in more than many ways."Read full review
"Make a quick left into driveway between Easy Toast & gas station -SureStay is next to freeway behind another Inn, took a few minutes to find"Read full review
PRICE RANGE
C$120 - C$139 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heritage inn express rocklin hotel rocklin, heritage hotel express rocklin
LOCATION
United StatesCaliforniaPlacer CountyRocklin
NUMBER OF ROOMS
100
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingSurestay Plus By Best Western Rocklin - UPDATED 2024 Prices, Reviews & Photos
Frequently Asked Questions about Surestay Plus By Best Western Rocklin
Which popular attractions are close to Surestay Plus By Best Western Rocklin?
Nearby attractions include Wilderness Archery (1.1 km), Hand Pickin Emporium (0.4 km), and Das Flipperhaus (0.4 km).
What are some of the property amenities at Surestay Plus By Best Western Rocklin?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Surestay Plus By Best Western Rocklin?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Surestay Plus By Best Western Rocklin?
Yes, free parking is available to guests.
What are some restaurants close to Surestay Plus By Best Western Rocklin?
Conveniently located restaurants include Granite Rock Grill, Mezcalito Oaxacan Cuisine, and Rubino's Ristorante.
Are there opportunities to exercise at Surestay Plus By Best Western Rocklin?
Yes, guests have access to a pool during their stay.
Is Surestay Plus By Best Western Rocklin located near the city centre?
Yes, it is 0.8 km away from the centre of Rocklin.
Are pets allowed at Surestay Plus By Best Western Rocklin?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Surestay Plus By Best Western Rocklin?
Many travellers enjoy visiting Folsom Dam (10.0 km).
Is Surestay Plus By Best Western Rocklin accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.