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I had a good stay for 2 days. It was during the fires over in Santa Rosa area and lots of rooms in the area were full. The place was clean, their painters could use some work on staying in the lines. Nice area.
Bedbugs. 1/10, would not recommend. We found bedbugs in the room when we were about to checkout. Management was distinctly unhelpful regarding the situation, and when I tried to get a refund, I was given the runaround for several weeks before being told I'd get...More
The inside is dirty and old. It likely seems dirtier than it is because of how old and stained the carpets and bathrooms are. There was a horrible smell in the stairwell, nearly everything seemed to need repair. The pool had no water in it....More
1 Thank CaliforniaCruizen
Response from Sheffield C, General Manager at Surestay Plus Hotel By Best Western RocklinResponded 7 September 2017
We appreciate you taking time to share feedback with us. The hotel is undergoing an extensive remodel and we apologize for the inconvenience. We hope that you will try us again once we are remodeled and enjoy the upgrades.
June 17th booked hotel room. We were giving a room that was not ready. Went downstairs to lobby received a second room. My husband had to use the restroom and asked the maid service if he can use the restroom in the first room that...More
The pillows were very small a provided no support. The towels were small and rough. Breakfast was all starches so we skipped it. Old style TV, but at least it had plenty of channels to choose from. For $80 it was just adequate.
US$67 - US$103 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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