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3.5
#4 of 6 hotels in Rocklin
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn Express Rocklin hotel.TheHoliday Inn Express Rocklin hotel offers a superb location close casino excitement, championship golf, to award winning wineries and world class dining, from arts and culture to blissful spas, the area offers memorable experiences and activities for all interests. There is no shortage of things to do in Rocklin. Just a few blocks from the Holiday Inn Express Rocklin hotel find tantalizing menus at Cheesecake Factory, P.F. Changs, Il Fornaio, Ruths Chris, and Buca Di Beppo just to name a few. And for your shopping needs you will find everything you need and want at the Westfield Galleria Mall! When in Rocklin, CA, do not miss out on the undiscovered Placer County Wine Trail. Visit the Joss House Museum Sunsplash and Golfland and, if you are feeling lucky Thundervalley Casino is a must!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Holiday Inn Express Rocklin - Galleria Area, an IHG hotel
100 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We knew something was up when we were told to come back to the front desk if the room wasn't to our liking so they could fix it. The location was fine and easy access to the Thunder Valley Casino for a show. The maintenance and upkeep of the room was so disappointing. Mismatched paint, lazy repairs. It seemed clean. If you just need a place to stay it's fine. If you expect someone to maintain their hotel well and care about asthetics I would skip it.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express Rocklin - Galleria Area, an IHG hotel
Responded Nov 16, 2023
Hi lunalu, Thank you for staying at our Holiday Inn Express Rocklin - Galleria Area. We appreciate you for choosing IHG Hotels and Resorts as your travel buddy. We continue to push the boundaries of simplicity and friendly and responsive service when you need it. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management team to check the areas we need to improve. We would like to see you again on your next stay in town. At IHG Hotels and Resorts, we appreciate every feedback. Best regards, Dominador R. Case Manager IHG Hotels & Resorts Service
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Walking into this property is like walking into a Steven King movie. A little over the top on area’s taped off. Regulations like your checking into a prison cell as seen in movies. Clean but needs some updates. We stayed in hotels across 3 states and this was not an enjoyable place to stay. Lighten up a bit. Put a smile in your faces.
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express Rocklin - Galleria Area, an IHG hotel
Responded Apr 2, 2021
Hello Sirbennie, Thank you for your stay and for taking the time to leave us feedback. While I am glad that you found the hotel clean, I am sorry you found some aspects of the hotel condition not up to standards. I have shared your comments with the hotel management, and I trust that the actions that will be taken will make your next stay with us better than the last. I hope you stay with us again! Best regards, Clayton G. Case Manager IHGService
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My husband and I stayed here for one night en route to Tahoe for skiing. We were very pleasantly surprised by this property! It is under new ownership and appears to have been totally remodeled. The price was very reasonable and competitive for the area, especially given how nice this place is. Our room on the first floor seemed brand new, with bright, modern decor. The bed and bedding were excellent, and there was a comfortable armchair with good lighting. The bathroom featured granite countertops, and a wonderful "rainfall" type showerhead. The breakfast was another great surprise. What an excellent variety of food, including hot items such as eggs and, I kid you not, an automatic pancake machine (spews out pancakes at the touch of a button!). As for location, this hotel is only about 1.5 miles off of highway 80 and is also near the Indian casino. My husband and I have stayed in several hotels in this area, and this is definitely one of the nicest - we'll be back for sure.
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Date of stay: April 2015
Value
Cleanliness
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No story needed, the lady working overnight at this location is extremely rude and condescending. She told me “if I was smart, I would check the website.” We were not aware of the travel letter. She would not answer any questions we had, kept shaking her head and told us to leave. We’ve been staying at holiday inn for our entire lives, including sending our entire staff when needed. This one woman in such a short time can ruin my experience and make me never want to stay at any holiday inn again. We own a tiny mom and pop nursery and I instill better customer service in to our employees; I would expect the same from a corporation like this one.
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Date of stay: December 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express Rocklin - Galleria Area, an IHG hotel
Responded Jan 7, 2021
Hello J7336ZRlarad, I understand how you feel, and I'm sorry to see our staff affected your stay in such a negative way. I have notified our management about it and sent you a PM to discuss this a bit further. I hope you can accept my humble apology. We always strive to provide the greatest service possible. Thank you for choosing us for your stay. We can't wait to show you the improvements. Alejandro G. Case Manager IHGService
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I booked a King room on 9/20/21. Received confirmation emails on 9/20/21 & 9/21/21. Received an email to check-in digitally to my room the day prior to my stay. I arrived at the hotel at 7 pm on 9/24/21 only to be told they canceled my reservation claiming my credit card did not work when they tried to run it a week earlier for a deposit. This did not make any sense since a deposit was not required, I had only booked my room 5 days in advance, I did not receive any emails indicating my credit card was not accepted, and I knew my credit card was working just fine. The front desk staff did not offer an apology and did not have any explanation as to why I did not receive any notification that the reservation had been canceled. They were awkward & uncomfortable during the entire exchange and it felt like they were hiding something. They offered to book me into one of their remaining rooms, a queen/double ( a lesser room than my reservation) for $50 higher than my reserved rate. I asked them to match the rate in my reservation and they would not. I could not believe how poorly I was being treated as a longtime HI rewards member. We left and went 2 miles up the road and booked a King bed for a lesser rate at a new Springhill Suites where my credit card worked just fine. I cannot trust HI to not strand me far away from home.
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Date of stay: September 2021
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is in good condition and well located for shopping and food. Easy access to the surrounding area and very little road noise. However this location is still operating under COVID procedures. Breakfast is a muffin in a bag if you sign up the night before. No room cleaning, no coffee in the lobby, and no laundry service. All of these things are the opposite of what’s stated on the website. But the pool is open. Because you can’t get COVID in a pool? AND, there’s a $75.00 charge if you leave a day earlier than your reservation states. I spend 150 nights a year in IHG properties across 5 states and this is the only hotel not offering full services. At this stage I can only assume it’s a cost saving issue and not pandemic. I won’t stay here again, there is much better value in the area.
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Date of stay: June 2022
Service
Trip type: Travelled on business
Room Tip:Odd numbers are farthest from freeway, but I don’t recommend this hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express Rocklin - Galleria Area, an IHG hotel
Responded Sep 1, 2022
Hi lkm55, Thank you for letting us know of these concerns. We appreciate you for choosing Holiday Inn Express Rocklin - Galleria Area for your stay during the event and for doing business with IHG. We strive to give great and impressive service to all our guests and I am sorry for what happened during your stay with us. I have shared your comments with the hotel management and I'm confident that the necessary steps will be taken, so we can better serve you in the future.I’ve also sent you a private message to obtain additional details about your stay. We value your feedback and welcome the opportunity to serve you better. I look forward to your response. Sincerely, Crisel V. Case Manager IHGService
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We stayed one night on our way to Lake Tahoe. Our room was very spacious and quiet. The free breakfast was great. It was from 6:30-9:30am during the week and had lots of options. Eggs, bacon, sausage, biscuits and gravy, pancakes, oatmeal, bagels/muffins/cinnamon rolls, yogurt, juice, fruit, cereal, etc. Very happy with our stay.
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Date of stay: February 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
They let me stop by for a couple hours and snooze in my car during the night and get back on the road. Hard to find in California. Of course common sense do not be trashy or do anything your not suppose to do. Don’t ruin hospitality !
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Date of stay: January 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nope. Booked a long time ago and canceled and booked Holiday in Roseville. Stayed about a year ago and not friendly. Very cranky. As you can see by my old review. However my friend booked this without reading reviews. A very unfriendly staff. Just read reviews. So canceled and thankfully got into Roseville Holiday. Smart up Holiday. This location is giving you a bad look .
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Date of stay: September 2021Trip type: Travelled on business
Room Tip:Don’t stay here . Roseville is just down the road
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The employee at the front desk smiled as we walked in. The room was clean and spacious. The breakfast was pancakes, omelettes, hash browns to name a few. All delicious! And it is only 2 miles from thunder valley. I highly recommend this hotel!
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I didn't run connection speed tests (very short stay there), so I'm not sure of the actual download speed. My experience was that video streaming worked well for me in the early morning hours. However, during the evening (after around 8:30), my Internet connection was very slow - the good news is that I was only checking e-mail in the evening. My guess is that a lot of folks in the hotel were using the wi-fi, plus I was on the 3rd floor and I'm not sure if they have any repeaters installed. I was only there for one night and checked out before 8 a.m.
There are more places to choose from in the Rocklin area.
PRICE RANGE
C$196 - C$274 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort suites rocklin, rocklin comfort suites
FORMERLY KNOWN AS
Inn at Roseville Galleria
LOCATION
United StatesCaliforniaPlacer CountyRocklin
NUMBER OF ROOMS
70
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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Is Holiday Inn Express Rocklin - Galleria Area, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
