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The Best Western Plus Orchid Hotel & Suites garners praise for its beautifully appointed and spotless rooms, although some guests have noted a noisy atmosphere and a cramped dining area. While the hotel's amenities, including a satisfying breakfast, are generally well-received, a few travelers have mentioned occasional shortages.
The hotel is valued for its comfortable accommodations and extras like a military discount. Its location earns points for convenience and quietness, yet service experiences have been mixed, with both commendations for friendly staff and critiques of occasional rudeness.
Location
Convenient
Atmosphere
Noisy
Rooms
Comfortable
Value
Affordable
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
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Large rooms, super friendly staff and great pool and deck area. The breakfast is also legit - hot eggs, waffles on top of continental items. It is a bit of a dated hotel, but the beds are comfortable.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Spent 8 nights at the hotel while working. The hotel is fairly decent and has a lot of family friendly amenities. It has a pool, hot tub, exercise room, the air conditioning worked well, and the Wi-Fi was included in the price. There is a laundry room where you can do laundry as needed (The area is extremely hot and humid, so you will need it if there long), the price was roughly $1.00 per laundry load). Ironing board and iron was available in the room as well. The bathroom was spacious, there is a tub instead of just a shower. The breakfast was prepared freshly daily, had fresh scrambled eggs, juices, cereals, coffee, tea, milk, bacon, sausages, breads, hashbrowns, etc. There are plenty of shopping options and restaurants nearby. All in all, an excellent option.
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Date of stay: September 2019
Rooms
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We are BW regulars. When we made our reservation, in response to our questions, the front desk staffer recommended the rooms at the back that were close to the freeway because they had been recently updated and insulated. Once we were in our room, the traffic could barely be heard, but the bathroom exhaust fan ran 24/7 & it couldn't be turned off. As a result, its growling could be heard & felt through the bedroom walls & it made sleeping comfortably a challenge. We found our room to be clean, spacious, and up-to-date with nice touches such as granite countertops and crown molding. The lighting over the sink was bright (thank you) and the shower was excellent, i.e., there was enough flow and pressure to be able to rinse off completely. The bed pillows were small (approximately 12X12) and squished down to virtually nothing. So, if you prefer support, you'll need to bring your own pillow, or ask for additional ones. The room's windows actually open, so it was nice to be able to get a bit of fresh morning air.
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Review collected in partnership with Best Western
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
As BW rewards customers we always attempt to stay in their properties if possible. I just called this property to check if the room rate would be comperable booking directly, as I always do, or using Booking.com. The lady with whom I spoke was extremely rude, and when I mentioned it, she actually hung up on me. Unbelievable customer service.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lindsey R, General Manager at Best Western Plus Orchid Hotel & Suites
Responded May 17, 2022
Thank you for your review and we apologize for the issues you had during your stay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Best Western Plus Orchid Suites for a long weekend family reunion. We had family come in from all over the country and everyone felt well taken care of and enjoyed their rooms. They have some interesting room configurations that suited us very well. My family used a two queen semi private room. That is a room with the bathroom separating the two beds, semi private because there is still an open hallway. It worked great to put the kids on one bed and the parents on the other with reasonable privacy.
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Review collected in partnership with Best Western
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Literally the worst best western I have ever stayed at... No PLUS about it. We were "greeted" by a woman without a mask on and she was giving off some less-than-positive vibes. They also had large signs in the lobby stating that if your stay was going to be longer than 21 days, then you had to vacate for 48 hours before coming back... It was the second sign of a place where maybe we should have asked for a refund and go somewhere else. We were in room 110. The door was not weather proofed or sound proofed and my daughter and I heard everything in the entire inside courtyard area. There was music in the courtyard that played 24/7 and we heard every second of it. The sound transmission between the floor above us and our room was amazing! We heard the upstairs neighbor walk back and forth on the squeaky flooring till about 12:30AM. In the morning, I believe the same worker (or at least the same attitude) was doing the "breakfast serving" near the front. We opted to skip it.
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Review collected in partnership with Best Western
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lindsey R, General Manager at Best Western Plus Orchid Hotel & Suites
Responded Mar 25, 2021
Thank you for your review and we are sorry for the issues you during you stay. We do have a number of room types and have rooms with interior access that tend to to be quieter.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed two nights with our pet - hotel was pleasant, clean & generally in good repair (some of the electrical outlets in our room didn't work) & breakfast was tasty with nice options offered. We were able to get a ground floor, direct outdoor access room, which is much more convenient with a pet. The pet fee is charged PER NIGHT, which seems odd... once a pet has been in the room for a night, is it any more work if that pet is in the room more nights?
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Review collected in partnership with Best Western
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Orchid Hotel is an older but very well maintained hotel for a short stay in the greater Sacramento area. The pool was lovely on a hot day. The breakfast was full, hot and complete served in a clean well maintained room. Lots of parking close to all the rooms around the building
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Review collected in partnership with Best Western
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I don’t ever write reviews and typically don’t take other reviews too seriously but this hotel was the first I’ve been genuinely upset with. Waited on hour in the hotel lobby with probably 10-15 others waiting for rooms to be ready. The front desk staff told us it would be 5-10 minutes. Eventually one of them walked around to check out hotel rooms being cleaned and came back with a list of rooms that were cleaned. We finally got in the room and found piles of trash, urine in the toilet, hot Cheetos all over the counter. I took pictures to make sure I can get refunded. When we called to cancel after walking out the front desk staff said “oh don’t worry, we can turn around and sell that room in 5 minutes.” Upsetting experience and I’ve traveled all over the world. This was by far the rest. Wrote this review solely to help others avoid this type of experience.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lindsey R, General Manager at Best Western Plus Orchid Hotel & Suites
Responded Sep 19, 2022
Thank you for your review, we apologize for the issues with your room. We will be sure to look into the concerns you expressed.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I typically stay at Best Western when traveling for work. It's consistent, convenient, and usually pleasant. This was not one of those times.
The location was convenient if not RIGHT next to the freeway. Normally not an issue but in this case, it was a bit too busy.
The staff was not very friendly. A person behind the counter, not wearing a mask, asked me to wear a mask (I was getting mine out of my pocket).
My room smelled like weed and incense. A sign that someone had stayed in the room previously for a prolonged period. It was so bad, my luggage let out a huge stink upon opening it when i returned home.
The only bright spot was the water pressure on the shower was great.
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Review collected in partnership with Best Western
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello
If you are doing adjoining rooms he will have basically his own room. Most of the suites have a partition that opens and closes-he should be fine. Any questions call Lindsey, Rich or Sarah at the hotel. They are always willing to help out the people. Great staff!
KD
There are more places to choose from in the Roseville area.
PRICE RANGE
C$170 - C$222 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
orchid hotel roseville
FORMERLY KNOWN AS
BEST WESTERN PLUS Orchid Hotel & Suites
LOCATION
United StatesCaliforniaPlacer CountyRoseville
NUMBER OF ROOMS
174
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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