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Sheraton Grand Sacramento Hotel

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Sheraton Grand Sacramento Hotel
Sheraton Grand Sacramento Hotel
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972 Reviews from our TripAdvisor Community

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Showing 956: English reviews
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Los Angeles
Reviewed 2 days ago NEW

The hotel was great, staff super friendly understanding, and overall just great! I arrived after a six hour drive from Los Angeles, went straight to the bar ordered a beer and was closing out when the bartender was like hey you look beat why not have another....What a great idea! So I did and it was needed that's for sure....

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Helpful?
Thank nhouse
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you so much for your kind words! We are delighted to hear you were able to enjoy the nearby attractions our hotel offers with our wonderful downtown location as well as our amenities! We look forward to welcoming you back in the future for another great stay!

Castro Valley, California
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

In town for a convention, it is a hidden pleasure on J Street. Near a lot of shops, theater, loads of restaurants, about a mile from the capitol and Starbucks across the side street! Very clean, staff was pleasing, polite and willing to assist you. The concierges were great for directions and information, they are awesome! My stay was absolutely...

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Helpful?
Thank Sunshine M
About Hotel's Favourite Review
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for your kind words! We are delighted to hear you enjoyed the amenities our hotel has to offer. We will also pass along your compliments to our concierge desk! We look forward to welcoming you back for another wonderful stay with us soon!

Niagara Falls
Reviewed 2 days ago NEWvia mobile

Hotel was so so. Great downtown location, room was average. Parking is across the street, we couldn't get out first morning as hotel did not list us as a guest, held us up 15 minutes, hotel does offer valet for $32 per night. We paid $20 in self park hotel lot. We did not receive any house keeping, there were...

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Helpful?
Thank Sabreman
California
Reviewed 6 days ago NEW

Checked in an hour ago. Now 11:30pm. Lying in bed listening to the non stop elevator going up and down. Up, down, up, down. Literally never stops, never pauses, never slows down. Up down up down up down up down. Almost as if it is on autopilot and does not even have passengers. Just constantly running. Not one single second...

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Helpful?
Thank jojosail2
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking time to review the Sheraton Grand Sacramento. We are disappointed and sorry to hear about your recent experience with us in regards to the noise you heard from the elevators. We appreciate feedback like this as it is something we can work on to improve! We will pass this information along to the appropriate managers so...

Los Angeles, California
Reviewed 1 week ago NEWvia mobile

So I stayed at the Sheraton in Sacramento a couple weeks ago and I've stayed there before and it's a good hotel it's in the center of everything walking distance to the capital check in was a breeze I paid a little bit extra to be on the club level totally worth it we got evening appetizers and free breakfast...

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Helpful?
Thank Neal1618
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking time to review the Sheraton Grand! We are delighted to hear you enjoyed your stay with us, especially the amenities offered with Club Lounge Access! We look forward to welcoming you back for another great stay soon!

Birmingham, Alabama
Reviewed 1 week ago

My boss had a reservation here for several days for a business conference happening at the hotel. Her flight got cancelled so I called the hotel to let them know she would be a day late, but to please not give away her reservation. She arrived the next day and they had cancelled her reservation and told her there were...

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Helpful?
Thank SMTravels88
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking time to review the Sheraton Grand Sacramento. We are very disappointed to hear about your negative experience with your boss' reservation. We work hard to deliver an exceptional guest experience, and it is apparent in this case we fell short. We will share your concerns with the appropriate managers in hopes to improve our services.

Sacramento, California
Reviewed 1 week ago

Many times we have talked about staying here, and on our last trip we finally did. Nice hotel up to Sheraton Starwood high standards. Staff are friendly and efficient. Rooms are nice, and on the larger side for a downtown hotel. Bed was comfortable, and HD TV with Showtime was included. Free water and Starbucks coffee in room, with a...

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Helpful?
Thank george p
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for your great feedback, George! We love that you were able to enjoy both the amenities we offer as well as our central downtown location! We look forward to welcoming you back for another great stay soon!

San Luis Obispo, California
Reviewed 19 March 2017

In town for the NCAA Basketball Regional, we were looking for a hotel walking distance to Golden 1 Arena, in a decent neighborhood and near restaurants. The Sheraton Grand Sacramento fit each of these needs. We prepaid our reservation many months in advance. When we arrived little could we have anticipated there would be about a thousand high schoolers in...

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Helpful?
Thank HospitalDude
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for your kind words regarding your recent stay! We are delighted to hear how much you enjoyed your upgrade and we will definitely pass along your comments regarding how helpful Carmen and Nick were! We look forward to welcoming you back the next time you visit Sacramento!

Arlington, Virginia
Reviewed 13 March 2017

Hotel is centrally located to the convention center and all things downtown. The rooms were updated - WIFI worked great. I was disappointed at the prices at the bar which were more in line with Los Angeles rather than Sacramento prices. Line was incredibly long to check in. The gym was quite nice and used by many guests. Overall a...

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Helpful?
Thank Kauaidudette
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking time to review the Sheraton Grand. We are happy to hear you were able to enjoy our central location here in downtown Sacramento! Thank you for your feedback regarding the long check in lines. I will pass this information along to our Front Desk team! We hope to welcome you back for another stay soon!

Ventura, California
Reviewed 12 March 2017

While in Sacramento for a conference recently we booked multiple rooms here at the Sheraton. If you're in town for a conference at the convention center, this is one of the ideal locations. It shares the same block and has quick access to the hall. The rooms are nice and spacious. My only complaint would be that the walls seem...

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Helpful?
Thank Tyskyr
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking time to review the Sheraton Grand. We are delighted to hear you enjoyed your stay with us! We are glad you were able to take advantage of our great location here in downtown Sacramento. We look forward to welcoming you back for another great stay soon!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated in the heart of downtown Sacramento, you'll find the city's best shopping and restaurants within blocks of the hotel. ... more   less 

Additional Information about Sheraton Grand Sacramento Hotel

Address: 1230 J St, 13th and J Street, Sacramento, CA 95814-2907
Region: United States > California > Sacramento
Price Range: $236 - $615 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Sacramento Hotel 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Sacramento
Sacramento Sheraton
Hotel Style:
#3 Luxury Hotel in Sacramento
#11 Business Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Sacramento Hotel staff and other travellers.
9 questions
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See all questions (9)

Questions? Get answers from Sheraton Grand Sacramento Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tell them you do not want to hear the elevator.”
jojosail2, 21 Apr 2017 | Read review
“Make sure to give your SPG number to get the free wifi.”
georgep839, 18 Apr 2017 | Read review
“I like the upper floors!”
646sunshinem, 2 Apr 2017 | Read review
“Ask for a room not facing J Street.”
HospitalDude, 19 Mar 2017 | Read review
“Rooms at the end of the hallway have two windows, and if you are in a high floor, it's pretty nice.”
ArchiBoi, 2 Mar 2017 | Read review
5 of 5