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Sheraton Grand Sacramento Hotel

1230 J Street, 13th and J Street, Sacramento, CA 95814
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Close 
  • California State Capitol and Museum
    0.5 km
  • 4 star hotel
  • Pool
Reviewed 27 May 2013
Carlos Guzman, Bellman Extraordinaire
A wonderful experience and our bellman, Carlos Guzman, made it... more
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948 Reviews from our TripAdvisor Community

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Showing 932: English reviews
Reno, Nevada
Reviewed 28 May 2013

We have stayed many times here and it just seemed that something was lacking based on other hotels of the same class. We were upgraded to a higher floor (17th). Facing the street. Good right? Turns out we were close to the elevator. So when you go back to your room for a night's sleep ...you hear what sounds like...

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Helpful?
1Thank 4service
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear 4service, We appreciate you taking the time to review our hotel and provide details about your stay. We apologize for the issues you encountered and will look into solutions for the things we can change such as the noise issues. We appreciate you letting us know about the possible stains on the carpet and window cushions… we will certainly...

San Dimas, California
Reviewed 27 May 2013

Our family recently went to Sacramento over the Memorial Day Weekend, we selected this hotel. Now I've stayed at every sort of hotel, and the ingredients for a great hotel are within reach, yet the management was invisible and oblivious to our or thier staffs needs . The staff could have cared less if we came or stayed, and wouldn't...

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Helpful?
Thank Bass G
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear Bass G, We are sorry to hear you did not have a good experience at our hotel. We apologize for any of the customer service issues you encountered while here. It is certainly not our intention to appear as aloof, as well as being understaffed and void of managers. We do our best to plan appropriately for occupancy, but...

Prescott, Arizona
Reviewed 27 May 2013

A wonderful experience and our bellman, Carlos Guzman, made it extraordinaire. My wife and I found him courteous, helpful, and professional in all areas. Thank you...your assistance was sincerely appreciated! Dan and Holli Kenley (It's a GREAT day to be a Nighthawk...Caw!!!)

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Helpful?
1Thank Dan K
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear Dan K, Thank you for letting us know about the wonderful service that Carlos provided! He is definitely an asset to our Sheraton team! Best, Guest services Manager

Walnut Creek, California
Reviewed 27 May 2013

This is the fifth time we have stayed at the Sheraton Grand on Memorial Day Weekend and each time we have had a clean, quiet room. Memorial weekend is a very busy time. There is a Jehovah's Witness Convention as well as the Sacramento Music Festival. We ordered our breakfast through room service. It was delicious and arrived right on...

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Helpful?
Thank NancyP988
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear NancyP988, We appreciate you taking the time to review our hotel! We are glad to hear you enjoyed your stay, our location, and the food! We look forward to having you back with us soon! Best, Guest services Manager

Silicon Valley
Reviewed 26 May 2013

We just spent the weekend in Sacramento and decided to stay downtown. Memorial Day weekend is very busy for Sacramento with the Music Festival in Old Town, plus there was a 5,000 person convention going on next door. Even with all this activity; the hotel did not feel overly busy (one exception was Sunday morning, people were all trying to...

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Helpful?
1Thank ro953
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear Randy O, We are glad to hear you enjoyed your stay at our hotel! It sounds like our location was just perfect for you! Thank you very much for letting us know about the elevator key reader issue. I have forwarded this information on to our engineering department to look into and fix as necessary. We apologize for that...

New York City, New York
Reviewed 26 May 2013

The Sheraton Grand sits on the sight of the old Sacramento Public Market that was designed by Julia Morgan. They have kept the shell of this historic building and it now houses the restaurant and bar area and sits next to the large new tower that are the hotel rooms. You can still get a feel for Julia Morgan's work...

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Helpful?
1Thank James S
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear James S, We appreciate you taking the time to review our hotel! It sounds like you caught us on a very busy weekend with social groups, which can cause quite a stir in our public areas. Sorry that was a bit much and that this disrupted your sleep, but we are glad to hear your room was a peaceful...

Hermosa Beach, California
Reviewed 26 May 2013

I stayed at this hotel for a work conference mid-May. Although I was busy during the day, the surrounding area provided much to see and do during early evening. We were only 1-2 blocks from the State Capitol (and Capitol Park which is beautiful) and a 15 minute walk to Old Sacramento (which was having a fiesta that weekend). Also,...

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Helpful?
1Thank SoCalGirlSouthBay_CA
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear SoCalGirlSouthBay_CA, Thank you for telling us about your wonderful stay! We are so glad you enjoyed your experience at our hotel! It is great to hear that you liked our location and that you found your stay restful. We hope to have you back again with us soon! Best, Guest services Manager

Costa Mesa, California, USA
Reviewed 20 May 2013

This is the fourth time I have stayed at this hotel over a period of 8 years. We were there for a convention the moves around the state and ends up in Sacramento every other year. It keeps getting better. The staff service was first rate. It was well worth the money spent for this full-service hotel. The meals at...

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Helpful?
1Thank Drivernotflyer
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear Drivernotflyer, We appreciate you taking the time to review our hotel! We’re sorry you’re not a fan of our coffee brand, but are glad that you found an alternative close by. We are glad you enjoyed your past stays and we hope you continue to visit when your conference comes to Sacramento! Best, Guest Services Manager

Incline Village, Nevada
Reviewed 19 May 2013

Sheraton Grand in Sacramento is a really nice city hotel. The hotel has a nice feel to it and is conveniently located right next to the convention center. I had some trouble with my reservation and ended up speaking with Chad who I believe handles the group reservations. He was able to help me with my reservation. When we arrived...

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Helpful?
1Thank Sandy B
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear Sandy B, Thank you for sharing your wonderful experience with Chad! He certainly is an asset to our Sheraton team and exemplifies the type of service we strive to provide. I apologize again for the inconvenience with your room, but am so glad that Chad was able to solve the problem to your satisfaction. We are glad to hear...

Reviewed 19 May 2013

Steven B made my valet experience truly memorable and I am greatful for such sincere and polite service. I will certainly recomend this hotel in the future based on my comfortable stay. Keep up the great work guys!

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Helpful?
1Thank colinlusis
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear colinusis, We appreciate your recommendation of our hotel! It’s wonderful to hear that you enjoyed your stay and our service. We hope you’ll be back again soon! Best, Guest Services Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated in the heart of downtown Sacramento, you'll find the city's best shopping and restaurants within blocks of the hotel. ... more   less 

Additional Information about Sheraton Grand Sacramento Hotel

Address: 1230 J Street, 13th and J Street, Sacramento, CA 95814
Region: United States > California > Sacramento
Price Range: $219 - $618 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Sacramento Hotel 4*
Number of rooms: 503
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Also Known As:
Sheraton Sacramento
Sacramento Sheraton
Hotel Style:
#3 Luxury Hotel in Sacramento
#11 Business Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Sacramento Hotel staff and other travellers.
6 questions
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Penngrove, California
over a year ago
Lower Sackville, Nova Scotia, Canada

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Questions? Get answers from Sheraton Grand Sacramento Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Make sure there is no convention at the hotel or be prepared to wait in line to get to your room.”
 of 5 bubbles lovesmusic91, 20 Jan 2017 | Read review
“Ask for a high floor for the quiet”
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“Request a room on a high floor for views - but be patient with the elevators.”
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