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Embassy Suites by Hilton Sacramento - Riverfront Promenade

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Embassy Suites by Hilton Sacramento - Riverfront Promenade
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1,159 Reviews from our TripAdvisor Community

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Showing 1,149: English reviews
Start your review of Embassy Suites by Hilton Sacramento - Riverfront Promenade
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Nevada City, CA, United States
Reviewed yesterday NEW

There are many differences between the room categories when booking the room. Make certain to ask and understand the difference in pricing for the rooms. The manager's evening reception is laughable but the breakfast makes up for it. The location of the Hotel is its biggest asset. The room was nice, clean and spacious. One of Sacramento's premium priced rooms.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank gregoryh946
California
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

The hotel is lovely inside and out. The art deco theme was very nice. The room was spacious and clean, the beds were comfortable. I booked a river view room and was very happy with the view including the bridge (very pretty at night too). The location was great! From the hotel it's a quick walk into Old Sacramento with...

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Helpful?
Thank TeamTall
About Hotel's Favourite Review
Washington DC, District of Columbia
Reviewed 2 days ago NEW

For Happy Hour on Valentine' s they had a great cocktail special, which like all the beer and wine, was free. Excellent brownies, almost like fudge. Terrible wi-fi reception both in meeting and guest rooms. Service at Old Sacramento restaurants was so slow that after the first day no one lunched there. You can go through the entire area in...

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Helpful?
Thank Patty093
Sacramento
Reviewed 2 days ago NEW

Somewhat understaffed. Only one person designated to assist with luggage, and only ONE wheeled luggage rack for the entire hotel. My departures were delayed 20-30 minutes waiting for the bell person with the rack. Not good. Rooms need some fresh air, they were quite stuffy. I mentioned to the bell person and he said he hears that often.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 354rickih
United States
Reviewed 6 days ago NEW

nobody knows the offers and didn't bother to ask anyone else and still have not fixed double billing very disappointed room was great dinner was wonderful except it was part of a prepaid couples packaged then got billed a second time can't get a call back or a fix both the front desk and the restaurant disappointed me I can't...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Christa P
Ukiah, California
Reviewed 1 week ago

A nice property, good staff interaction and clean rooms. A quick 10 minute walk to Golden 1 Stadium and a nice view of the river. My wife and I enjoyed a river walk and a quick stroll through Old Town Sacramento. - The game? Third row seats and the Kings won! A great stay.

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Helpful?
Thank Mendocino_fan
Reviewed 1 week ago

Did not deliver pre-ordered, pre-paid deserts, champagne, alerted management 4 times, horrible customer service, no service recovery, terrible pillows. To top it off, on my last day the waitress hit the "panic button" by accident as I was picking up pizza's from the market place and Sacramento police came charging at my and my children.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 592mariau
Fresno, California
Reviewed 1 week ago

The hotel is one of my favorite places to stay. The river view is outstanding. I have stayed there many times. Unfortunately the rate was inflated over previous stays due to convention. When I am in Sacramento, I always try to get a room there.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank terrya922
San Jose, California
Reviewed 1 week ago

I stayed with my kids for 2 nights. Hotel experience was OK, however my purse was stolen at hotel restaurant. I received no help from front desk manager Tracy. He showed no sympathy and did not even bother to ask how I willl go home considering my wallet and car keys were stolen as well. Long story short after going...

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Helpful?
Thank tozdemirtr
California
Reviewed 2 weeks ago

Excellent location, and it is within walking distance to Old Sacramento. The management here is fabulous. Very attentive to their guests, very friendly, and very accommodating. We highly recommend this hotel whilst visiting the area!

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Helpful?
Thank VictoriaL L

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Near Embassy Suites by Hilton Sacramento - Riverfront Promenade

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Newly Renovated Embassy Suites Sacramento - Riverfront Promenade hotel is located on the Sacramento River across from historic Old Town Sacramento. This full-service upscale all-suite hotel is just minutes from the California State Capitol, ARCO Arena, Sacramento International Airport and the Cal Expo - California Exposition and State Fair. Guests of the Embassy Suites Sacramento hotel stay in spacious two-room suites and will enjoy many hotel amenities, services, and facilities in addition to our Complimentary Cooked-to-Order Breakfast and Complimentary Nightly Manager's Reception. ... more   less 

Additional Information about Embassy Suites by Hilton Sacramento - Riverfront Promenade

Address: 100 Capitol Mall, Sacramento, CA 95814
Region: United States > California > Sacramento
Price Range: $267 - $522 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Sacramento - Riverfront Promenade 3.5*
Number of rooms: 242
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia and Hotels.com so you can book your Embassy Suites by Hilton Sacramento - Riverfront Promenade reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Sacramento - Riverfront Promenade Hotel Sacramento
Embassy Suites Hotel Sacramento
Sacramento Embassy Suites
Hotel Style:
#4 Family Hotel in Sacramento
#6 Romantic Hotel in Sacramento
#9 Business Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Sacramento - Riverfront Promenade staff and other travellers.
8 questions
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east bay
Dayton
10 months ago
4 months ago
northern california
over a year ago

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Questions? Get answers from Embassy Suites by Hilton Sacramento - Riverfront Promenade staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not much of a view from any of the rooms, but at least mine overlooked the river walk and the Tower Bridge.”
 of 5 bubbles Patty093, 23 Feb 2017 | Read review
“Ask for a river view.”
 of 5 bubbles Mendocino_fan, 16 Feb 2017 | Read review
“Ask for an upper floor room with a great view!”
 of 5 bubbles vic2riall, 6 Feb 2017 | Read review
“Upper levels with a river view are best.”
 of 5 bubbles smogsteve1, 5 Feb 2017 | Read review
“Ask for a high level room to limit the amount of street noise you have to listen to.”
 of 5 bubbles 434matth, 26 Jan 2017 | Read review
5 of 5