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Holiday Inn Express Sacramento Convention Center

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Holiday Inn Express Sacramento Convention Center
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248 Reviews from our TripAdvisor Community

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Showing 241: English reviews
San Jose, CA
Reviewed 1 week ago

Everything seems old and worn--carpet, paint, odors, mattress. The WIFI was fine. The bathroom was clean. We checked in rather late and left early so we only interacted with one staff person. She was friendly and helpful. We didn't have the breakfast. For the price it was OK.

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Helpful?
Thank CherylSanJose_CA
Fresno, California
Reviewed 4 weeks ago

Short story: I was unable to take a shower for two days due to no water or barely a trickle of water. Made due with bird baths in the sink. I was in town for work and talking to executives and directors. Tried another shower after midnight, low water pressure but I figured I could make it work. Water shut...

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Helpful?
Thank rtol87
IHGService, Guest Relations Manager at Holiday Inn Express Sacramento Convention Center, responded to this review

Dear rtol87, Your business is much appreciated and thank you for leaving feedback. We regret to know that our bathroom facility was a let down. Moreover, we have sent you a private message to obtain details of your stay. Again thank you for staying with and we look forward to hearing from you soon. Sincerely, Ronald Rivera Case Manager IHGServie

Bournemouth, United Kingdom
Reviewed 17 October 2016

We were checked in by some friendly and efficient staff but we found that the hotel was dated and in need of remodelling. Our room was comfortable and clean however we found two large live bugs on the curtains during the evening. A maintenance man expressed his concenr as he removed them for us. The next morning another bug was...

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Helpful?
Thank HandH77
IHGService, Guest Relations Manager at Holiday Inn Express Sacramento Convention Center, responded to this review

Dear HandH77, Thank you for staying with us and for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to address this with you further and have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very...

Burnet, United States
Reviewed 13 October 2016

Other than not having special needs available, we were able to survive six days. We cancelled the remaining days and moved on. The room we did have was quiet and very comfortable. The housekeeping staff was extremely nice and would give me an extra coffee when I asked for only two. When we did have them re-make the room, everything...

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Helpful?
Thank Bryan B
Mohammed N, General Manager at Holiday Inn Express Sacramento Convention Center, responded to this review

Dear Bryan B, We appreciate your kind review and that you took the time out of your busy day to say such great things about our property. For future reservations requesting a special needs room, please call us ahead of time and we can definitely do our best to accommodate.. We hope you choose us once again on your next...

Chico, California
Reviewed 6 October 2016

This wasn't the fanciest of hotels and is a bit dated but there were really no issues. The staff was extremely nice and helpful. The best thing about this hotel were the great rates and the ability to be able to walk to the restaurants and nightclubs downtown. The suite with the king bed is pretty spacious and would recommend...

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Helpful?
Thank Ivan O
Mohammed N, General Manager at Holiday Inn Express Sacramento Convention Center, responded to this review

Dear Ivan O, We are so glad to hear that the staff met your expectations and will be sure to share your comments with them. Our hotel is due for renovation shortly, which will include brand new amenities and hotel decor. One of the greatest things about our hotel is our location, due to so many local restaurants and any...

Reviewed 21 September 2016 via mobile

Our stay was very nice. Everyone working is very accommodating, the rooms were clean and breakfast area set up nice every morning. It's also very close to restaurants and shops. I would definitely stay again when I'm back in the area.

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Helpful?
Thank Kirstie V
Mohammed N, General Manager at Holiday Inn Express Sacramento Convention Center, responded to this review

Dear Kirstie V, It's always so refreshing to hear such great things about the hotel and staff. We will be sure to share your kind words with our team. One of the best things is that we are within walking distance to several different local restaurants here in Sacramento Downtown. Please stop by the Front Desk on your next visit...

Xiamen, China
Reviewed 19 September 2016

I shared a 2 twins bed room with a friend. We both agreed it was the worst and cheapest mattress we have ever slept on. It was more like a box spring. Aside from that the hotel is average. Only stayed for one night so can't really comment on area, but didn't see much for eating or shopping. Free parking...

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Helpful?
1Thank bpdogs
Mohammed N, General Manager at Holiday Inn Express Sacramento Convention Center, responded to this review

Dear bpdogs, We are sorry to hear of the experience you had at our property with our mattresses. We are due for renovation which will also include brand new amenities, mattresses and decor. We hope that you give us the opportunity to serve you once again and correct the issues so you may enjoy your next experience, hopefully with us...

Benicia, California
Reviewed 11 September 2016

Don't come here if you have pets. This property claims to be "pet friendly," but when you arrive to check in, they will hit you with a $100 "non-refundable deposit." So many things wrong with this. It's not a deposit of any sort; it is a fee. There is nothing pet friendly about this policy; it is exploitative. I booked...

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Helpful?
Thank Keith G
Mohammed N, General Manager at Holiday Inn Express Sacramento Convention Center, responded to this review

Dear Keith G, We sincerely apologize for the experience you have had at our property. Yes we are a pet friendly hotel, but do charge a non refundable pet cleaning fee of $100.00 dollars. This fee is because these rooms must be deep cleaned to prevent any allergies that future guests may have to pets. This fee is also posted...

Modesto, California
Reviewed 11 September 2016 via mobile

Friends and I stayed at this hotel for the Beer Fest at Capital Mall & 7th St (very long walk, would need Lyft or Taxi). Room was good size, my wife and I had 2 double beds. We normally try and get a King, but others booked for us. No mini fridge or microwave. Bathroom was good size. Bathroom had...

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Helpful?
Thank DaHonu20
Mohammed N, Manager at Holiday Inn Express Sacramento Convention Center, responded to this review

Dear DaHonu20, I hope you enjoyed the beer festival during your stay. Please in the future give us a call and let the front desk know you would prefer a king size bed and we will do our best to accommodate your request. Capital mall is only 5 blocks walking distance and takes usually 10-15 minutes walking or 5 mins...

A TripAdvisor Member
1 review
Reviewed 8 September 2016 via mobile

Olivia has been great since day one! She has given me amazing recommendations and has always set the bar higher then my expectations. Her kindness and willingness to always make me and my employees feel comfortable is the reason not just me but my company love staying here every week. We stay here weekly due to her excellence in customer...

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Helpful?
Thank A TripAdvisor Member

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Experience the Holiday Inn Express in downtown Sacramento, a favorite of both Business and Leisure Travelers, Tour and Convention Groups and considered by many as Sacramento s Best Value . We are centrally located across from the historic Governors Mansion and walking distance to the Sacramento Convention Center, Civic Auditorium, State Capital, Government Offices, Wells Fargo Pavilion, Music Circus, Restaurants, Shopping, Movie Theaters and Starbucks. Convenient to historic 'Old Town Sacramento', Sacramento Jazz Festival, Arden Mall, Cal Expo, Raley Fields, Cal State University, UC Davis, UC Davis Medical Center, Sacramento Zoo, California State Parks, Thunder Valley and Black Oaks casinos. Enjoy our Complimentary Breakfast Bar with a wide variety of hot and cold items while catching up with the news reading your complimentary USA Today. Rooms are beautifully decorated and feature in-room coffee service, hair dryer, irons and ironing boards, on-demand pay movies and free wireless Internet access. We also have a business center, fitness facility and free parking. Pets are welcome and we re a 100% non-smoking, AAA approved hotel. ... more   less 

Additional Information about Holiday Inn Express Sacramento Convention Center

Address: 728 16th St, Sacramento, CA 95814-2002
Region: United States > California > Sacramento
Price Range: $137 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Sacramento Convention Center 2.5*
Number of rooms: 132
Reservation Options:
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Also Known As:
Holiday Inn Express Sacramento Hotel Sacramento
Holiday Inn Sacramento
Hotel Style:
#26 Business Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Sacramento Convention Center staff and other travellers.
3 questions
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Wrightwood, California
Springfield, Massachusetts
San Francisoc, CA

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Questions? Get answers from Holiday Inn Express Sacramento Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Special Needs rooms? Very quiet and clean property.”
 of 5 bubbles 952bryanb, 13 Oct 2016 | Read review
“Uber to downtown is about $5. Or you can walk. No issues with WiFi. 2 parking permits per room.”
 of 5 bubbles ivano211, 6 Oct 2016 | Read review
“Expect to pay a hefty, surprise fee for pets.”
 of 5 bubbles keithg96, 11 Sep 2016 | Read review
“Get the room that looks out over the pavilion and 15 street so you can watch the antics at night”
 of 5 bubbles nglenjarman, 15 Jun 2016 | Read review
“Always ask for what you need.”
 of 5 bubbles 453benjaminr, 30 Apr 2016 | Read review
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