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3.5
#29 of 86 hotels in Sacramento
Location
Cleanliness
Service
Value
The Hilton Sacramento Arden West is a 4-Star hotel that is conveniently located off I-80 and just a short drive to Sacramento International Airport. Our hotel's location helps guests make the most of their time in Sacramento, offering easy access to all of the city's major attractions. Guests at our hotel are within walking distance of Cal Expo and Arden Fair Mall and are only a five-minute drive from downtown Sacramento, historic Old Sacramento and the California State Capitol.
Relax and rejuvenate in style with the hotel's extensive business and leisure facilities. Stay productive and connected at the 24-hour business center or in the comfort of a guest room or suite at the fully equipped workstation. Work out in the modern fitness center or head to the outdoor pool, the perfect place to swim some laps or soak up the California sunshine. Relax and watch television on the in-room flat-screen television or listen to a favorite album on the MP3-compatible alarm clock.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Called the hotel before I booked a one-night room. Spoke to Esther at the hotel who was very kind to say we could check in early. Arrived at around 12 noon, was pleasantly welcomed by Purita who informed me that the hotel has limited services at the present time due to the pandemic.
Clean room, with widescreen tv, very comfortable bed, clean bathroom with below average amenities, provided with a pair of bath towels, a pair of face towels and a pair of hand towels. Most hotels my wife and I stayed in have 3 pairs each of these towels. Bathroom showing its could benefit from a remodeling. No room service at the present time, lobby restaurant only serves take out food. Bought two Hilton Burgers with french fries for lunch at $18.00 each. Flavorful and very filling. Use of the swimming pool limited to only 2 hours, however I was informed time can be extended as there were few guests in the hotel. Swimming pool area lacks greenery, you are staring at mostly concrete walls.
For dinner we ordered 2 steaks at $22.00 each. Provided with flimsy plastic forks and knives so cutting the steaks was quite difficult. Steaks flavorful but a little chewy, but I did not expect 5-star quality steaks for that price.
My wife gave the bed comfort 10 out of 10 and I agree. Slept like a baby, and that’s says a lot as I am a light sleeper. We did not buy breakfast from the hotel’s restaurant so I cannot comment about their breakfast. Check out was quick. I may come back someday when things are back to the “old normal.”
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Date of stay: April 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jasmine Marquardt, Marketing at Hilton Sacramento Arden West
Responded May 3, 2021
Hello Elwyn, Thank you for taking the time to share your experience about your recent stay with us. We sincerely appreciate your feedback as we are always looking for ways to improve our guest experience. We look forward to serving you again in the near future. Thank you and safe travels.
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Needed an unexpected stay in Sacramento and thought a brand name like Hilton would offer a certain level of quality. Turns out as with a lot of hotels they make the lobby look good in photos and then let the rest slide.
The room was around $160. It was fairly comfortable but had enough wrong with it that I wanted to write this review to let other travellers know what to expect:
Even in this time of COVID, and departure some ‘clean guarantee’ partnership with Lysol, there were greasy finger marks all over our glass window, which just made us wonder what else hadn’t been cleaned. The bathroom toilet seat was loose and sliding all over the place. Despite being non-smoking our room smelled of stale cigarette smoke and worse the corridor smelled of weed and it would occasionally blow through our air vent, assumedly from neighbouring rooms. A power outlet by our TV was broken. The lock on the toilet door was broken. Even the phone in our room didn’t work so I had to call in our food order from my cell phone. The biggest disappointment was that the pool was freezing cold, too cold to swim in, even though it was like 80° outside. While I’m sure the hotel can’t control the weather, I would at least have hoped it would be a heated pool....
So all in all not the worst hotel ever but still failing in some pretty simple areas, which concerns me as to the work culture of this hotel and in fact Hilton as a company. Hope they can improve some of this stuff in future, or charge less money. For $160 we could’ve stayed 2 night at a Day’s Inn or similar that would’ve offered an equal level of quality.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jasmine Marquardt, Marketing at Hilton Sacramento Arden West
Responded Oct 8, 2020
Thank you for taking the time to share your experience about your recent stay with us. We sincerely appreciate your feedback and we're sorry we did not meet your expectations. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience. Thank you.
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We stayed one night for a family function. It was clean, spacious, and people were nice. I like that housekeeping puts a sticker over your door after they clean it to show it's ready upon arrival and no one else has been in there. It would be nice if they had free breakfast but it was a nice stay
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jasmine Marquardt, Marketing at Hilton Sacramento Arden West
Responded May 27, 2021
Hello Leah, Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!
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I recently enjoyed a four-night stay at this hotel while attending a local conference. As I was packing my lunch, I had ice packs and the in-room refrigerator did not have a freezer section. The front desk was kind enough to accommodate my ice packs each evening so I could use them during my day's activities. John in Customer Service was especially helpful in assisting us to find a cart when we were looking to pack up and leave. Our entire visit was a pleasure, and we would highly recommend this property to other travelers.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Parking can be tricky, especially if there is another event (this happened to us on Saturday...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jasmine Marquardt, Marketing at Hilton Sacramento Arden West
Responded Aug 9, 2023
Hello. Thank you so much for your positive feedback regarding your stay at Hilton Sacramento Arden West. We are delighted to hear that you had an enjoyable experience and that our team, especially John, could assist in making your stay more comfortable and memorable. Our team strives to provide excellent service to all our guests, and it's heartening to know that their efforts have been recognized and appreciated by you. We truly value your recommendation, and look forward to welcoming you back the next time you're in town. Safe travels!
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We booked two rooms and stayed at Hilton Arden West for part of our New Year vacation. We were told the executive lounge is closed for the new year, so it doesn't make a difference that we stayed at the executive floor. The accommodations were worn out, the rug and beddings were fairly old and used, and the bathroom was outdated, ith no bathtubs and there was some black mould/dirt at the bottom of the shower area. One of our rooms' bathroom sink was clogged and water wouldn't drain at all. It was 10 pm and we figured it wasn't going to be fixed overnight, so we just decided to report it to the hotel and bear with it since we are leaving early next morning.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: December 2019
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from mahokava, Manager at Hilton Sacramento Arden West
Responded Jan 6, 2020
Thank you for taking the time to fill out one of our surveys. I'm very sorry that we did not meet or exceed expectations here at our property. Thank you for the feedback as we are always looking for new ways to improve and enhance our guest experience. My hope is that you got to enjoy your overall stay with us. Should you find yourself in our beautiful city again, I hope that you will give us another chance at making it right. Thank you.
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Upon confirming my reservation online, when I arrived at the hotel, the front desk had moved me up one floor and charged me an extra $50. I had asked if there was an issue with my original reservation and they said no. Just wanted to move me. I woke up with swollen bug bites on my face and my guest got a rash from sitting in the chair by the window in the new room. They did not offer any restitution for my stay and I have been a long time loyal attendee to the Hilton brand on my travels. Unfortunately I will no longer give my business to the Hilton Brand moving forward and will not be recommending my colleagues at Apple to stay at a Hilton establishment either.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: March 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jasmine Marquardt, Marketing at Hilton Sacramento Arden West
Responded Apr 21, 2021
Hello, Thank you for taking the time to share your experience about your recent stay with us. We sincerely appreciate your feedback and we're sorry we did not meet your expectations. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience. Thank you.
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I used to respect Hilton for their quality of services. This was my experience in the past. This time when we went to Sacramento, we booked room for 5 days in Hilton. We got into room and the room looked clean overall. Next day morning is when I noticed that the bathroom exhaust/vent was not functioning. I informed front desk while I was going out and they assured that it would be fixed. I never got back from that the issue is fixed or left as is. Unfortunately, it was not fixed and we were not informed as well.
To make things worse, next day morning, when I was in bathroom, water was pouring from the roof (from the fire sprinkler hole). I hurried outside and wanted to call the front desk to report this problem. Thats when I noticed that telephone was not even connected to the cable and many of the buttons in the phone were missing. So I had to go to front desk physically to inform them and demanded change of room. The person in the front desk apologies and changed my room to 507. This room was good, however the soap holder in the bath room was cracked and was not in a good shape. I never expected this from reputed hotels like Hilton.
When we booked room, this reservation site mentioned that breakfast is free. The person who checked us in did not provide any vouchers. Next day morning when we went to breakfast area, we were instructed to carry vouchers. Then we went ahead and asked for vouchers from the front desk. Although this is fine, the servers in the breakfast area somehow discouraged their guests from carrying vouchers. It appeared that they wanted more guests who can pay by cash for their breakfast. We were wondering that our payment included breakfast they why the servers in the breakfast area treated us differently.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: November 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jasmine Marquardt, Marketing at Hilton Sacramento Arden West
Responded Nov 30, 2022
Hello. Thank you for taking the time to tell us about your experience. Your feedback is very important to us, we are certainly disappointed to hear about the condition of the room, and the issues found. We hope you will accept our sincerest apologies. Your satisfaction is invaluable to us and would like to thank you for bringing this to our attention. We have sent this to our Executive Team to help guide decisions that are made to improve our hotel. We hope that you will give us another chance next time you're in Sacramento. Thank you.
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The food in the bar was great as was the service. The wait staff was quick and friendly. We have a number of the appetizers to share as our dinner and they were all great!
The bedding was very disappointing. The sheets were very scratchy and cheap quality compared to other Hilton hotels I stay at. They felt like they had never seen fabric softener. This made laying on them / sleeping on them difficult. The pillows were very small, far smaller than other standard pillows at Hilton hotels I stay at. Again, this directly effects the sleep I got.
I would not stay at this hotel again. For a "Hilton" hotel (not one of their lower brands) I was very disappointed that the bedding was so cheap and effected by comfort.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: January 2020
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Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John-HiltonHelp, on behalf of management at Hilton Sacramento Arden West
Responded Jan 23, 2020
Dear Walkman_de_Cali, Thank you for taking the time to write a review about your stay with us. We truly appreciate your feedback and while we’re so happy you enjoyed your meal and service at our bar, we are very sorry for the condition of your bedding. We will address your comments with our team as we work to improve our guest experience. Your input is genuinely helpful, and we hope you will come visit us in the future.
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Upon check-in, it was a long process for the sole reason of tons of people checking in due to the Vacaville/Napa wildfires. Upon receiving our key cards, we went to our rooms and we immediately felt uncomfortable. We were welcomed by disgusting Gnats in the bathroom, in the toilet bowl, underneath the toilet seat, and in the shower, it was disgusting. I called the front desk to have a staff member come look at the mess we came upon. After that, we discovered that the A/C wasn’t working, and that the TV cable was unplugged. When a staff member came to the room, Martin (I believe his name was) informed me that the room we were in was an “Out of Order” room. I went with Martin to the front desk to raise hell because how in the hell do you sell a Out of Order room?! I spoke to Shelby and he instantly corrected the issue. Shelby was extremely professional, and put my (as the guest) concerns/needs his number one priority. As many people that were checking-in, he remained cool, calm, and collected. He switched our rooms and accommodated my family and I. Due to his corrective course of action, he made the remaining of our stay a lot better!
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here for the weekend during a State Pageant. It was nice & clean. The staff was nice as well. We ordered a hamburger (which was a tad expensive) & chicken strips but the hamburger was one of the BEST I’ve ever had from anywhere!!! It wasn’t small either! The pool was not heated but my kids still swam both nights we were there, I’m too old to get into cold water lol we did have to ask for towels both times since others beat us to them.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jasmine Marquardt, Marketing at Hilton Sacramento Arden West
Responded May 5, 2021
Hello Missy, We are delighted to hear your stay was nothing less than exceptional. Thank you for choosing to stay with us! Safe travels!
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I’m aware they have a large Parking lot, but it’s a little tight for what your looking for; give them a call, I’m confident they will be able to accommodate, thanks
Thank you for your inquiry. I apologize for the delay. Please contact out housekeeping department as they handle all lost and found inquires. Please feel free to reach out to me directly and I would be happy to expedite your request to the Housekeeping Manager to get a response.
Dear AlikaAlexa,
Thank you for your inquiry about the hotel shuttle. Our shuttle service is only available to and from the Arden Fair Mall, based on availability. We are more than happy to assist you with local cab companies that can accommodate your transportation needs. Please contact the hotel directly if you have any additional questions.
There are more places to choose from in the Sacramento area.
PRICE RANGE
C$200 - C$284 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton sacramento arden west hotel sacramento, hilton hotel sacramento, sacramento hilton
LOCATION
United StatesCaliforniaSacramento
NUMBER OF ROOMS
335
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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Are there any historical sites close to Hilton Sacramento Arden West?
Many travellers enjoy visiting Leland Stanford Mansion State Historic Park (6.5 km), Sutter’s Fort State Historic Park (5.0 km), and River City Saloon (6.6 km).
