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Extended Stay America - Sacramento - Arden Way

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91 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Sacramento - Arden Way
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Showing 90: English reviews
Muscle Shoals, Alabama
Reviewed 18 May 2016

Secured this room for 3 nights as it was very close to our necessary destination. Paid through Expedia. Unlike previous ESA's we have stayed in, we had to order up all the kitchen necessities as we needed them; none were in the room upon check-in. Desk clerk was willing to put a package together, but it wasn't delivered by the...

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Helpful?
Thank Southernnow
00esa, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Thank you for choosing to stay at Extended Stay America - Sacramento - Arden Way recently and for the candid comments. We are glad to read your overall visit was satisfactory, and that you liked our location and quiet accommodation. However, we are sorry for the service issues you encountered while here and for the inconveniences it caused. Our goal...

Green River, Wyoming
Reviewed 21 April 2016

Dirty room, bad smells, shampoo bottle filled with water, slow internet. The staff was friendly but the rooms were dirty. My first room had the smoke alarm battery indicator beeping and so I was given another room. The next room smelled of dirty animals and the carpet was spotted and stained. The next room was also dirty but smelled better....

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1Thank Tim W
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Thank you for the feedback about your stay at our hotel. I appreciate your comments about our staff; however, please accept our most sincere apologies for cleaning issues you experienced upon check-in. Your comments were reviewed by the staff, and we will thoroughly inspect every room prior to guest arrivals to make sure that everything is up to standard. Thank...

Los Angeles, California
Reviewed 12 April 2016 via mobile

It's a okay place to stay with nothing fancy I was here just for one night and it was okay, the area is fine plenty to eat around here specially in and out that's a few blocks from the location. Good side bathroom and clean sheets. The hotel just did some remodel but nothing special.

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Helpful?
Thank Pawanlitt
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that we were unable to exceed your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and professional customer service. I am grateful for the feedback you provided so we are able to...

Hanford, California
Reviewed 17 March 2016

Clean room, friendly staff. Basic, but very clean and well maintained room. Short drive to Capital. No parking fees. Close to shopping and restaurants. Great price. No fancy, but that's not why I was there.

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1Thank John L
Los Angeles, California
Reviewed 21 December 2015

stay away, furniture is old and falling apart. You have to bring your own kitchen pots and pans etc. no room service unless you pay extra. staff lacks any caring or competency. I need 200 plus characters, this should be enough

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Helpful?
Thank josh_abcxyz
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

I appreciate you bringing your experience to our attention. The situation you described is truly regrettable. We are very sorry for your experience. While we no longer keep dishes in guest rooms, these items are available at the front desk. In response to your feedback, I will coach our staff to ensure that each guest receives professional customer service and...

Reviewed 11 December 2015

I will always look to these guys for a hotel in town. The rooms are clean, even the smoking room smelled nice. The rooms are clean and stocked. The have a full kitchen available and any kitchen accessories upon request. I will say that the breakfast is a bit lacking there only muffins and some snacks, as well as coffee...

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Helpful?
Thank Jeany D
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

I want to thank you for taking the time to post a review of your experience. I'm so pleased to hear that you enjoyed your stay with us. I truly appreciate your comments regarding our comfortable rooms, fully equipped kitchens and friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with...

Redding, California
Reviewed 1 November 2015 via mobile

I have never stayed in such a HELL HOLE!!!! Avoid this place like the plague! Full of tweekers up all night slamming doors. My room was by the laundry room and people where in an out all night long. Front desk wouldn't answer phone. I placed a note on door to ask them not to slam the door. Didn't stop...

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Helpful?
Thank sparkygirl14
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Thank you for providing us with details about your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. Your feedback is very important to us, so...

Lawrenceville, Georgia
Reviewed 18 September 2015

Good price on Priceline, check in was no problem. Ours was a smoking room but we could only smell it in the hall, the room was fine. They said we could have a non smoking for $15 more but it wasn't a problem. The bed was comfortable, they provided a coffee pot and the shower was good. All we needed...

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1Thank Bob A
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

I appreciate you taking the time to write a review about the hotel. I’m so pleased that you enjoyed our comfortable rooms and fully equipped kitchens. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Sacramento, California
Reviewed 14 August 2015

I've been here less than a week, and so far, I'm less than impressed. Here are the issues I've encountered: Elevator was not working when I arrived. I called the front desk to report it and the young lady who answered said very snottily that she knew nothing about the elevator so there's nothing she could do. She said I...

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2Thank MuchTravelled99
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

The staff and I read your comments about your stay with us. I am so disappointed that you didn’t enjoy your stay with us. Please accept my apology. I met with the staff, and I will be coaching them on the importance of providing each guest with professional customer service and responding to guest requests in a timely manner. Additionally,...

Reviewed 14 July 2015

I felt like I was staying at a motel. The carpet was stained and the room smelled dank. There weren't enough towels and no toilet paper. I requested a late check-out the night before and was told I may leave at noon instead of 11am. The service agent the next morning wouldn't allow us to stay & didn't even know...

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Helpful?
Thank Jeany D
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Your review for our hotel was recently brought to my attention. I am so disappointed that your stay was not up to our company’s high standards. Please accept my apology. I discussed your comments with the team, and we are going to work on improving our communication and room inspections to prevent your experience from happening again. We continually work...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Sacramento - Arden Way

Address: 2100 Harvard Street, Sacramento, CA 95815
Region: United States > California > Sacramento
Price Range: $105 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Sacramento - Arden Way 2.5*
Number of rooms: 1
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Also Known As:
Extended Stayamerica Sacramento/Arden Hotel Sacramento
Extended Stay America Sacramento
Extended Stay Sacramento
Sacramento Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Sacramento - Arden Way staff and other travellers.
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Questions? Get answers from Extended Stay America - Sacramento - Arden Way staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“excellent WiFi signal available!”
 of 5 bubbles C5972VGkimberlyc, 27 Jun 2016 | Read review
“Not a bad place to stay”
 of 5 bubbles rtd1121, 16 Jun 2016 | Read review
“Make sure you specify the type of room you want and the staff will try their best to accommodate.”
 of 5 bubbles MariaRN2013, 24 May 2016 | Read review
“Third floor room was quiet; felt safe all around the property.”
 of 5 bubbles Southernnow, 18 May 2016 | Read review
“Stay somewhere else”
 of 5 bubbles ctwake, 21 Apr 2016 | Read review
5 of 5