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DoubleTree by Hilton San Bernardino

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DoubleTree by Hilton San Bernardino
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205 Reviews from our TripAdvisor Community

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Showing 202: English reviews
Moraga, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

Room quite nice - clean and comfortable. Front desk excellent, particularly Adrienne and Colleen. Restaurants are cold and not welcoming (particularly if one is alone). Miss the booths. Small serve yourself take out could have more choices and a more helpful employee.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Patricia L. H
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Patricia, Thank you for taking the time to review your recent stay at the DoubleTree by Hilton San Bernardino. I am so glad to hear that you enjoy our rooms and the excellent service provided by our guest services team members. However, I must say that I am saddened to read about the cold nature of our food and beverage... More 

Rancho Cucamonga, California
1 review
Reviewed 2 weeks ago

Great hotel, great service and great location to shop/eat nearby. Staff were friendly and breakfast was outstanding. Easy access to freeway /interstate. Recommend to anyone staying near area for business or pleasure.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Pamela B
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Pamela, Thank you so much for the glowing review! It is always great to read about the stays that exceed our guest's expectations. I hope that you will come back and visit us again soon. Have a wonderful Thanksgiving. Warmest Regards, Timothy Wagner General Manager More 

Lynwood, California
1 review
Reviewed 2 weeks ago

The hotel was clean staff friendly helpful.👌😀 would recommend this place definitely.It was right off the 10 fwy. Cookies were delicious. The bed was comfortable. View was really nice. Over looking the San Bernardino mountains. Staffwas a welcoming .

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank gracez964
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Gracez964, Thank you so much for adding the DoubleTree by Hilton San Bernardino to your special list of places that you would recommend to your friends and family. That couldn't be a bigger compliment to us, knowing that you would trust us with your loved ones. I hope that we get the chance to be of service to you again... More 

lake elsinore
2 reviews
Reviewed 2 weeks ago

My stay at the hotel was great they are always friendly and welcoming when I come. The Clark takes time to check you in and always makes sure everything is fine with you before completing the transaction.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank teresa t
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Teresa T, Thank you so much for taking the time to review your recent stay at the DoubleTree by Hilton San Bernardino. It is always a pleasure to read about our friendly and welcoming staff. I hope that you will come back and visit us again soon. Warmest Regards, Timothy Wagner General Manager More 

Lake Elsinore, California
2 reviews
Reviewed 2 weeks ago

We were there for a cheer competition and it made it so convenient to be close to the stadium. The service was excellent. The staff was so friendly. We had asked to be close to our other friends with rooms and they accommodated us, happily!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank TMWNR
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

TMWNR, So glad to read that my team's service was excellent! I hope that you and your fellow cheer team members will choose the DoubleTree by Hilton San Bernardino to be you home away from home when your travels bring you back to the area. Very Respectfully, Timothy Wagner General Manager More 

Springfield, United States
1 review
Reviewed 2 weeks ago

The team members were all wonderful and made us feel very welcome. I had issues with getting my rental car and the girl at the front desk could tell I was agitated. Even though it had nothing to do with the hotel and it wasn't there fault I was having problems with the car company, they still asked if there... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank jenniferkJ1134MP
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

JenniferkJ1134MP, Wow! I is so wonderful to read about our wonderful team members and warm welcomes that we were able to provide to turn a rough day into a slightly better one. I hope that you will come back and visit us again soon. Warmest Regards, Timothy Wagner General Manager More 

La Quinta, United States
2 reviews
Reviewed 2 weeks ago

bed is the most comfortable to date, shower was great, hot water right away and stayed consistent. pillows very fluffy and comfortable. Had all the amenities! The staff were very friendly and accommodating, needed maintenance that arrived in less than 10 minutes, plenty of bath essentials.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Katherine G
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Katherine, Thank you so much for the great review! I hope that you will come back and visit us again on your next visit to the San Bernardino area. Warmest Regards, Timothy Wagner General Manager More 

Simi Valley
1 review
Reviewed 2 weeks ago

Great customer service . Rooms are perfectly cleaned . Being a diamond Huron honors member is a big plus when you stay at any of the Hiton hotels . Always get an upgrade to the nice big room . Premium internet is very fast which comes with being a diamond member free of charge

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank B6797VNryanh
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

B6797VNryanh, Thank you so much for taking the time to review your recent stay with us. I'm so happy to hear that you're a loyal DoubleTree by Hilton San Bernardino fan! We look forward to your next visit with us! Warmest Regards, Timothy Wagner General Manager More 

San Diego, California, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

Perfect gym - it had great cardio, upper body, and lower body gym equipment. The rooms are clean and feel new-ish. The lobby, bar and hallways are nice. Defintely conveniently located in the Inland Empire. I stayed for four nights and the cleaning staff did a great job keeping my room in tip-top shape.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank BrechtVonScribble
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

BrechtVonScribble, Thank you so much for the "Great" review. I am so glad to hear that you are pleased by our Hilton Fitness by Precor facility. I hope that you will come back and stay with us again soon! Warmest Regards, Timothy Wagner General Manager More 

Menifee, California
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 weeks ago

Luncheon was awful. Ran out of food. Pasta was very dry, no sauce at all. My strawberry shortcake was also dry one tiny piece of strawberry. Really not worth the price. I have gone here for years and the food was always great. But since the change from Hilton to Double Tree not as good. Food has gone down hill.

Helpful?
Thank Nannab77
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Nannab77, Thank you for taking the time to review your recent event at the DoubleTree by Hilton. I am sorry to hear that our product offering did not meet your expectations and that your group function leaders did not order food proportional to the number of people that they expected to attend. I hope that you will still attend future... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located on the city’s ‘restaurant row,’ DoubleTree by Hilton San Bernardino is an ideal venue for business and leisure travelers. Next to the 10-215 interchange, we are just minutes from the San Manuel Amphitheater, San Manuel Indian Bingo & Casino, National Orange Show, Auto Club Speedway (NASCAR), Ontario International Airport (ONT) and more. Enjoy our signature warm chocolate chip cookie you’ll receive on arrival. Unwind in a comfortable guest room that features modern decor, complimentary WiFi, HDTV, work desk, coffee maker, and multiple phone lines. Upgrade to enjoy views of the mountains and a refrigerator in your room. Don’t forget to check out our special offers page for a variety of packages and exclusive savings. Relax in our outdoor heated pool and hot tub, work on your exercise routine in our 24-hour fitness center with cardiovascular and weight equipment, or test your skills in our game room. Over 10,000 sq. ft. of meeting and exhibit space makes this one of the most popular venues in the area. The Cutting Board offers comfort food with a modern twist, a variety of beverages, micro brews and custom cocktails, as well as outdoor patio seating, open daily for lunch and dinner. For breakfast, select from an expansive buffet or cooked-to-order meal in our Sunrise Room. You may choose to stay in with our In-room dining service. Pick up your favorite beverage, Starbucks coffee, or a to-go meal at the Made Market, our coffee shop. ... more   less 

Additional Information about DoubleTree by Hilton San Bernardino

Address: 285 E Hospitality Ln, San Bernardino, CA 92408-3411
Region: United States > California > San Bernardino
Price Range: $165 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton San Bernardino 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Hilton San Bernardino Hotel San Bernardino
Hilton Hotel San Bernardino
San Bernardino Hilton
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton San Bernardino staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton San Bernardino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think the East Tower may be to most business traveler's liking, away from the tourists”
 of 5 bubbles 411brianb411, 10 Aug 2016 | Read review
“Lower numbered rooms are closer to the stairways.”
 of 5 bubbles BBallDad88, 23 Jul 2016 | Read review
“We had several family members staying in different rooms. Everyone agreed that the rooms were QUIET, clean, and very comfortable.”
 of 5 bubbles Elizabeth85122, 15 Jul 2016 | Read review
“I arrived at Ontario, CA, airport and the reserved Super Shuttle stood me up. Prepare your transportation plans well.”
 of 5 bubbles 209melvini, 28 Jun 2016 | Read review
“Check out the on-site restaurant. Good food, moderately priced.”
 of 5 bubbles vacationkrazy, 26 Jun 2016 | Read review
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