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DoubleTree by Hilton San Bernardino

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DoubleTree by Hilton San Bernardino
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215 Reviews from our TripAdvisor Community

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Showing 212: English reviews
Reviewed 2 days ago NEW

For all the frequent travels out there, this double tree is one of the worst on the west coast in my eyes. This double tree does not hold up to the Double tree standard. If you are a Hilton person this is quite the disappointment due to it being the only Hilton in the san Bernardino/ Loma Linda area. Over...

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Helpful?
Thank Derek B
Westlake Village, United States
Reviewed 6 days ago NEW

An excellent choice for business travel. Helpful, efficient and caring staff have made a four-month stay very pleasant. The hotel amenities are ample for a business traveler and the overall feeling of the hotel is upbeat.

Review collected in partnership with DoubleTree by Hilton
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Thank johncM9817XS
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

JohncM9817XS, Thank you so much for the 5 our of 5 review! It is a pleasure to have you as our guest and we hope that you come back and visit us again very soon! Very Respectfully, Timothy Wagner General Manager

Victoria, Canada
Reviewed 2 weeks ago

The staff was great. They greeted us with cookies and lots of information about the hotel. The elevators can only be accessed with the room key adding a sense of security. The room was clean and the linens we typically Hilton style, the bed was comfortable. We were happy to find a clean hotel that was pet friendly. Overall a...

Review collected in partnership with DoubleTree by Hilton
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Thank sharonmI1044GW
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

SharonmI1044GW, Thank you so much for the wonderful review. I'm very glad to read that you had a great stay! I hope that you will come back and visit us again soon. Very Respectfully, Timothy Wagner General Manager

Sacramento, United States
Reviewed 4 weeks ago

Great stay, will do it again. The service staff is great and took care of my requests quickly. Upgraded my room and gave me complimentary breakfast. The beds are very comfortable and the pool is awesome. The restaurant right next door to patio has a great bar and friendly staff. They brought us our drinks and took care of us.

Review collected in partnership with DoubleTree by Hilton
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Thank christyc109
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

christyc109, Thank you for taking the time to review your recent stay with us. I'm so glad to hear that our staff was able to accommodate all of your needs and that you thought the hotel's facilities were awesome! Come back and visit us again soon. Happy Holidays, Timothy Wagner General Manager

San Bernadino, United States
Reviewed 4 weeks ago

I stayed there 3 months for business and had a few hiccups with the smell of the bathroom and the reservations. Not a bad place to stay for the convenience but not a excellent stay either. Nice people and location for restaurants.

Review collected in partnership with DoubleTree by Hilton
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Thank 965guadalupee
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

965guadalupee, Thank you for choosing the DoubleTree by Hilton to be your home away from home during the holiday season and thank you for taking the time to review your stay. I'm so sorry to hear that your experience with us did not exceed your expectations with us. I hope that you will still consider staying with us again in...

San Francisco, California
Reviewed 5 December 2016

I only stayed one night before driving back to Los Angeles in the morning, location was good, price good, staff friendly. They were very generous with their delicious cookies. Had a good and restful night sleep.

Review collected in partnership with DoubleTree by Hilton
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Thank halmdon
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Halmdon, Thank you so much for taking the time to review your recent stay with us. I'm so glad that you allowed us the opportunity to be your home away from home during your travels to the San Bernardino area and that you enjoyed our warm chocolate chip walnut cookie. Please come back and visit us again soon. Warmest Regards,...

Royal Oak, Michigan
Reviewed 5 December 2016

Stayed here on business. The staff was very friendly and always offered assistance. Ate several meals in the hotel restaurant. Food was good, service was pleasant. The room was clean although the bathroom fixtures needed repair (leaky faucet handle and dysfunctional tub drain), nothing that really disturbed my stay. The room was comfortable and allowed me to work.

Review collected in partnership with DoubleTree by Hilton
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Thank 826Suzie
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

826Suzie, Thank you so much for your 5 out of 5 review! Please accept my apologies for the inconveniences which your experienced with your bathroom fixtures. I have shared your comments with my Chief Engineer and his team will be respecting your guest room to make sure everything is functioning correctly for future guests. Thank you again for staying with...

Reviewed 3 December 2016

The people of this property made my business stay very comfortable. I was greeted with a smile right from the start. I found the room to be spacious with comfortable seating for me and my spouse. The bed was very comfortable. I was able to meet and discuss preparations for my business meeting in the lobby area which provided comfortable...

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Thank Jennifer J
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Jennifer, Thank you for taking your valuable time to give us a 5 our of 5 rating! I am so glad you enjoyed our guest rooms and that our public spaces were conducive a productive work environment for you to conduct your business. I hope that you and your spouse will come back and visit us again soon! Warmest Regards,...

Santa Clarita, California
Reviewed 3 December 2016

Awful bed qualities! Loud drunk and high people coming from local rave! Dirty walls! Manager never contacted us regarding our concerns and the food was good there in the restaurant. But everything else from the room to the lousy coffee bar and bed was awful

Review collected in partnership with DoubleTree by Hilton
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Thank socal399
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Socal399, Thank you for taking the time to share your experience about your recent stay at our hotel. As a HHonors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I hope...

Las Vegas, Nevada
Reviewed 2 December 2016 via mobile

This hotel is down the street from the Hilton Garden in and is comparable to that. I prefer to stay at the other, although this hotel has easier access to the 10 freeway and the 215 freeway. They have a really nice steakhouse and bar in the hotel, which is well worth it by itself.

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Helpful?
Thank TheRealRicky
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

TheRealRicky, Thank you for taking the time to review your recent stay with us and for the compliment about our restaurant. I hope that you have a wonderful holiday season and will come back and visit us again soon. Warmest Regards, Timothy Wagner General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
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About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located on the city’s ‘restaurant row,’ DoubleTree by Hilton San Bernardino is an ideal venue for business and leisure travelers. Next to the 10-215 interchange, we are just minutes from the San Manuel Amphitheater, San Manuel Indian Bingo & Casino, National Orange Show, Auto Club Speedway (NASCAR), Ontario International Airport (ONT) and more. Enjoy our signature warm chocolate chip cookie you’ll receive on arrival. Unwind in a comfortable guest room that features modern decor, complimentary WiFi, HDTV, work desk, coffee maker, and multiple phone lines. Upgrade to enjoy views of the mountains and a refrigerator in your room. Don’t forget to check out our special offers page for a variety of packages and exclusive savings. Relax in our outdoor heated pool and hot tub, work on your exercise routine in our 24-hour fitness center with cardiovascular and weight equipment, or test your skills in our game room. Over 10,000 sq. ft. of meeting and exhibit space makes this one of the most popular venues in the area. The Cutting Board offers comfort food with a modern twist, a variety of beverages, micro brews and custom cocktails, as well as outdoor patio seating, open daily for lunch and dinner. For breakfast, select from an expansive buffet or cooked-to-order meal in our Sunrise Room. You may choose to stay in with our In-room dining service. Pick up your favorite beverage, Starbucks coffee, or a to-go meal at the Made Market, our coffee shop. ... more   less 

Additional Information about DoubleTree by Hilton San Bernardino

Address: 285 E Hospitality Ln, San Bernardino, CA 92408-3411
Region: United States > California > San Bernardino
Price Range: $152 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton San Bernardino 3.5*
Number of rooms: 251
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Orbitz, Hotels.com, Travelocity, Priceline and TripOnline SA so you can book your DoubleTree by Hilton San Bernardino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton San Bernardino Hotel San Bernardino
Hilton Hotel San Bernardino
San Bernardino Hilton
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton San Bernardino staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Comfortable stay for business travel- close to I-10”
 of 5 bubbles jenniferjF8823VN, 3 Dec 2016 | Read review
“I think the East Tower may be to most business traveler's liking, away from the tourists”
 of 5 bubbles 411brianb411, 10 Aug 2016 | Read review
“Lower numbered rooms are closer to the stairways.”
 of 5 bubbles BBallDad88, 23 Jul 2016 | Read review
“We had several family members staying in different rooms. Everyone agreed that the rooms were QUIET, clean, and very comfortable.”
 of 5 bubbles Elizabeth85122, 15 Jul 2016 | Read review
“I arrived at Ontario, CA, airport and the reserved Super Shuttle stood me up. Prepare your transportation plans well.”
 of 5 bubbles 209melvini, 28 Jun 2016 | Read review
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