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Gateway Inn and Suites Hotel

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Gateway Inn and Suites Hotel
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186 Reviews from our TripAdvisor Community

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Showing 169: English reviews
mumbai
Reviewed 27 October 2016

We happened to stay a couple of nights at this motel in San Francisco and found it very reasonably priced and very near to the airport. The shuttle service to the airport was very helpful. The owners are friendly and the room service prompt. Ideal choice for a functional no fuss hotel. Spacious rooms and clean toilets.

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Helpful?
Thank rajendra s
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you and thank you for choosing to stay with us. We always strive to provide our guest with the best service and we would love to have you stay with us again thank you once again and have a wonderful day.

Orange County, California
Reviewed 25 October 2016

Perfect for people on the constant move. Close enough to San Francisco as well as to public means of transportation. I have stayed here several times and I would continue staying here. They have a cancelation policies but every hotel does and it is important to read the fine print when paying for something.

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Helpful?
Thank Timothy R
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you and thank you for being one of our returning guest we look forward to seeing you again soon i hope you have a wonderful day

Arroyo Grande, California
Reviewed 23 October 2016

I chose this property for an overnight stay at SFO. Advertised as a "boutique" hotel, it is far from my idea of one. Though the staff is sweet and accommodating, the hotel is in need of a major update which, I was told, is in the works. I asked for a quiet room well in advance, and it was not...

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Helpful?
Thank worldly2
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you and thank you for choosing to stay with us. We apologize for the inconvenience but yes all the things mention are all being take care of, and we look forward to accommodating all our guest in the future. If there is anything we can do to make your stay more pleasant do let us know thank...

London
Reviewed 15 October 2016 via mobile

+ Secure parking underneath hotel. + Close to food options, and a short drive from supermarkets etc. + Receptionist was nice. + Easy to find, and close to the airport. - A bit noisy, you can hear traffic from the main road. - Decor a bit dated.

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Helpful?
Thank jeza720
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you and thank you for staying with us I am glad you enjoyed your stay with us and we hope to see you again in the future thank you

Miami Beach, Florida
Reviewed 2 October 2016 via mobile

We needed a place to stay for a couple of nights after dropping our friends off at the SFO airport and then continuing our own trip so we decided on choosing the Gateway Inn and we were pleased with our choice. The rate was very competitive and the room was clean and comfortable,we were given a handicap accessible room so...

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Helpful?
Thank ARodriguezP
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you and thank you for choosing to stay with us, we are happy to hear you enjoyed your stay, and we hope to serve you again in the future. We did use to serve breakfast but since there are so many restaurants in the area not many people took advantage so it was removed we will look...

Las Vegas, Nevada
Reviewed 27 September 2016

Truth be told, we didn't exactly spend a whole heck of a lot of time in our room. We checked in very late (something Gateway Inn was happy to accomodate) and checked out the following morning to catch our flight at SFO. That said, my wife and I were rather impressed with the experience. The man at the desk made...

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Helpful?
Thank SactoGamer
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello and thank you for choosing to stay with us we are glad to hear you enjoyed your stay and we look forward to seeing you in the future if you are ever in the area again. If you ever need any extra amenities like shampoo please let us know and we will be happy to provide more. We hope...

Sunnyvale, California
Reviewed 12 September 2016

This hotel is spotless, recently decorated and well-maintained. The location is very interesting, close to San Mateo Avenue and right on El Camino, full of cheap, local independent restaurants with character, not just fast food and chains. Rooms large, location overall quiet, good shuttle service to the airport, and the staff is friendly and efficient.

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Helpful?
Thank rickyfellis
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you and thank you for choosing to stay with us we are glad to hear that you enjoyed your stay. We hope to serve you again in the future have a wonderful day

San Bruno, California
Reviewed 22 July 2016

Nice, clean room. Light personal amenities, no comp. breakfast, but friendly staff. I've stayed here a dozen times; the very first time, the power went out about 9 pm, and was not restored by checkout. We were given no refund or credit.

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Helpful?
Thank Kimber O
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you and thank you for being a returning guest we are sorry about the power outage I'm sure it was as inconvenient for you as it was for us. some guest did submit a formal complaint and did receive partial credit. As you can understand this is something that had nothing to do with the hotel about...

Jacksonville, Florida
Reviewed 26 June 2016 via mobile

After much TripAdvisor research trying to find least costly place north of San Francisco, we decided to back up and look a little south. Looked at reviews and found this independent hotel. Happy to find it. Clean, large, comfy bed, microwave, refrigerator and wifi. No breakfast, but IHOP nearby. Would return.

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Helpful?
Thank Judy B
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you and thank you for choosing to stay at our hotel I'm glad you enjoyed your stay and we look forward to having stay with us again in the future have a wonderful day

Guadalajara, Mexico
Reviewed 15 June 2016 via mobile

Please dont stay here!! They dont know a thing about customer service. Staff at front desk treat you like crap, wont even try to help solve the problem. I asked for an iron, front desk couldnt help. When I arrived the remote control was missing, front desk said before i help you need to look for it behind the furniture,...

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Helpful?
4Thank Omar A
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

hello how are you i wish to apologize for your experience at out hotel rest assure we have take all measures necessary to avoid this problem ever again.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access

Additional Information about Gateway Inn and Suites Hotel

Address: 516 El Camino Real, San Bruno, CA 94066
Region: United States > California > San Bruno
Price Range: $141 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Gateway Inn and Suites Hotel 2*
Number of rooms: 31
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Also Known As:
Gateway Hotel San Bruno
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Questions & Answers

Here's what travellers have asked, with answers from Gateway Inn and Suites Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed in 211 and view from that room was awesome because you can see the church from your room.”
 of 5 bubbles N73MAjayp, 10 Feb 2017 | Read review
“Suites on the north side are best!”
 of 5 bubbles 0_Jay_1992, 9 Jan 2017 | Read review
“"North side and east side are quieter".”
 of 5 bubbles 927yoggy, 5 Jan 2017 | Read review
“All rooms open to a lounge. Good for groups.”
 of 5 bubbles rajendras_12, 27 Oct 2016 | Read review
“You can make a request!”
 of 5 bubbles worldly2, 23 Oct 2016 | Read review
5 of 5