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Extended Stay America - San Francisco - San Carlos

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73 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - San Francisco - San Carlos
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Showing 70: English reviews
Loxahatchee, Florida
Reviewed 9 August 2016

After reading earlier reviews, I was hesitant to stay at this hotel, but I was presently surprised by both the staff and the room. The room was clean, bed was comfortable, and the staff provided all the necessities for my two week stay. The staff was friendly and helpful and the hotel manager made ever effort to make sure my...

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Helpful?
1Thank AEGOrt
Manager_11525, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Your experience is very important to us. It is satisfying to know our room conditions and staff beat your expectations. I'm glad you received excellent accommodations and customer service throughout your stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

San Jose, California
Reviewed 4 August 2016

I stayed overnight because I had an 8 am ultrasound at the Palo Alto Medical Foundation down the street. I chose the hotel mainly for it's location. Marriott and Embassy Suites properties had better decor, bedding, and finishes. It's an old, tired property despite some refurbishment. I hope that long-term guests are paying less than I did for a night!

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Thank JamillaCamel
New Delhi, India
Reviewed 30 July 2016

This is a budget hotel in Silicon Valley, It is just off 101 highway, where prices of other properties are over the roof. Most hotels nearby are extremely expensive. The hotel is in an industrial area. Few shopping options like Best Buy, Ross, TJ Maxx are at walking distance. Redwood City downtown with lot of restaurants are also 5 minutes...

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Helpful?
Thank Puneet_Khanna
Manager_11525, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

We appreciate you sharing your experience with us. Reading that our location near restaurants and shopping is good to hear. It also satisfying that you found our prices affordable. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Reviewed 16 June 2016

After reading other reviews, I wonder if anyone understands the type of hotel this is. I had a nice, clean room with a kitchen. The guy at the front desk should probably have a better mastery of the English language, he is extremely difficult to understand, but he does try to be helpful. Everything I needed to know about the...

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Helpful?
1Thank Tracy B
Manager_11525, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you so much for posting a review of our hotel. I'm sorry about the language barrier at the front desk, but glad to hear you enjoyed your stay. I'm proud to know you understand our amenities and how the information was easy to review for you. Thank you again for your kind words. The staff and I would love...

phoenix oregon
Reviewed 14 June 2016

Shabby rooms. My bed did not have a bottom sheet and the blanket was stained. We were given one snd had to put it on. Great I have multiple sclerosis so a chore!Elevator stank. Problem is needed to stay close to Ksiser hospital where my husband is scheduled for brain surgery but $256 a night for such an inferior place...........

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Helpful?
Thank mcchrystal
ESASanCarlos, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for providing us with details about your stay. The missing bed sheet and the handling of it you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am reinforcing proper procedures with my staff. We continually work to improve our hotel, so I really appreciate you providing us with your feedback....

Snohomish, Washington
Reviewed 13 May 2016

The stay was horrendous from beginning to end. We were given no information about the room, or the fact that we had to request all of the items we wanted…. Rooms were not furnished with any sort of conveniences such as cups and glasses. We were put on a smoking/pet floor (3rd) and did not request it or want it....

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Thank ncriswell
ESASanCarlos, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the check in process did not provide you with all the information required to make your stay with us more enjoyable. To make sure this doesn't happen again, I am working with my staff to ensure they are more...

Kennewick, Washington
Reviewed 11 April 2016

The exterior of the hotel looks good, like a 3 star hotel, but the accommodation was terrible! We booked a king bed suite with kitchen, but there was not a single dish in the kitchen! We stayed in quite a few hotels equipped with kitchen and every one of them has dishes, pans, bowls, and cups. This hotel has empty...

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Thank Le3baby
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request....

Los Angeles, California
Reviewed 17 March 2016

Don't stay here. Smoking is allowed and the bathroom shower doesn't work properly. Place has graffiti scratched into the walls. The whole place smells like fried chicken. My company found this place for me but I would never stay here again. Bed is lousy and limited TV.

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Thank Jim S
ESASanCarlos, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable,...

East Coast
Reviewed 5 October 2015

This is a no frills extended stay property with a proper kitchen. The staff were pleasant and the room was clean. Probably best suited to a single person visiting on business. The best thing about the property is that it has free parking and is walking distance from restaurants, other shops and a Starbucks. No airport shuttle, in case that...

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Helpful?
Thank Lotus77
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

I want to thank you for taking the time to post a review of your experience with us. I am glad to read that you were pleased with your stay and enjoyed our friendly customer service. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Fairfax, Virginia
Reviewed 27 September 2015

*Note: during a week in SF, I stayed at 3 different hotels and I'll be reviewing all 3 of them* The 1 star is for the complimentary wifi, although it should be only 0.5 stars because the wifi speed was ridiculosuly slow. I could not check my emails and have music playing on youtube or pandora at the same time....

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Helpful?
Thank Iulia G
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding your check-in and the cleanliness of the room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - San Francisco - San Carlos

Address: 3 Circle Star Way, San Carlos, CA 94070
Region: United States > California > San Carlos
Price Range: $144 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Francisco - San Carlos 2.5*
Number of rooms: 116
Reservation Options:
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Also Known As:
Homestead San Carlos Hotel San Carlos
Homestead Hotel San Carlos
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - San Francisco - San Carlos staff and other travellers.
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Questions? Get answers from Extended Stay America - San Francisco - San Carlos staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room away from the highway.”
 of 5 bubbles lynnz850, 1 Mar 2017 | Read review
“Third floor is always the best bet.”
 of 5 bubbles U3961FVmanuelc, 30 Jan 2017 | Read review
“Do not stay here!”
 of 5 bubbles mebail01, 24 Oct 2016 | Read review
“Book elsewhere”
 of 5 bubbles rogb269, 11 Oct 2016 | Read review
“/Clean your bank out before they do!”
  • fire trucks outside Extended Stay America/SanCarlos CA because of smoke and fire inside hotel
 of 5 bubbles 568bernadettef, 12 Sep 2016 | Read review
5 of 5