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San Jose Marriott

992 reviews
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Traveller (210)
Room & Suite (85)
Dining (11)
Overview
  • Excellent42%
  • Very good37%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
“convention center”(217 reviews)
“corner room”(33 reviews)
Wifi
Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (992)Write a Review
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56
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All reviewsthe concierge loungeconvention centercorner roomvalet parkingattending an eventwould stay here againroom servicevalet staffdowntown arearooms are nicebusiness travelerslight railbusiness tripenjoyed my staysilicon valleysap centeracadia
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21 - 25 of 956 reviews
Reviewed 2 December 2017 via mobile

I’m a platinum elite and when I arrived at the San Jose Marriott there was no one at reception other than a bell boy who tried to check me in. He said the reception staff ran into the back and he had no clue where...More

1  Thank Nuhusky12345
Response from TeamMarriott, Manager at San Jose MarriottResponded 3 December 2017

Dear Nuhusky12345, On behalf of our entire team, thank you for your review and for being a loyal Platinum Elite member. We are sorry that we did not meet your expectations. Please accept our apologies for not giving you the treatment that you deserved. Our...More

Reviewed 23 November 2017

The hotel is at a walkable distance to most of the offices and museums in downtown. It feels like a new property and the guest rooms are very well decorated. The breakfast spread was much better than most of the other hotels I've been to...More

Thank cashish11
Response from TeamMarriott, Manager at San Jose MarriottResponded 24 November 2017

Dear cashish11, I appreciate you taking the time to post your review of San Jose Marriott. It’s a pleasure knowing you liked many aspects of our property, especially your well-appointed room and our convenient location. We hope to welcome you back soon. Mark Kjeseth Director...More

Reviewed 19 November 2017

I was excited to stay at the hotel because of the location and the reviews however my excitement quickly dissipated after arriving. The room was very small but nicely decorated but don't expect a wow effect. The bathroom was a big let down, old tiles...More

Thank fdipace
Response from TeamMarriott, Manager at San Jose MarriottResponded 20 November 2017

Dear fdipace, Thank you for reviewing your recent stay with us. We appreciate your loyalty as a Platinum member. We apologize for the disappointing experience you encountered with our valet service, breakfast offerings and overall stay. Rest assured that we are looking at our procedures...More

Reviewed 19 November 2017

Arrival and check-in went smoothly; dropped off the car with the valet and picked up our room keys. Slightly dated hotel, but nice big room. When I called room service to order some food, I was immediately informed that there was about an hour's wait....More

Thank rnout
Response from TeamMarriott, Manager at San Jose MarriottResponded 21 November 2017

Dear mout, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to...More

Reviewed 18 November 2017

I stayed for almost a week in this hotel in the summer. It's a standard Marriott, but with the location just beside the convention center, the rate was not standard at all. Not sure whether the hotel was over booked during the last trip, I...More

Thank richyding
Response from TeamMarriott, Director of Operations at San Jose MarriottResponded 19 November 2017

Dear richyding, Thank you for your review. We appreciate your loyalty as a Marriott rewards member. We strive to always live up to the Marriott brand standards, and we're sorry your experience here was disappointing. We have shared your feedback with our staff to ensure...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Hot Tub
Details
Price range
US$186 - US$610 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in San Jose
#4 Business Hotel in San Jose
#4 Green Hotel in San Jose
#9 Romantic Hotel in San Jose
#11 Family Hotel in San Jose
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$186 - US$610 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in San Jose
#4 Business Hotel in San Jose
#4 Green Hotel in San Jose
#9 Romantic Hotel in San Jose
#11 Family Hotel in San Jose
Room types
Suites, Non-Smoking Rooms
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Traveller (210)
Room & Suite (85)
Dining (11)
Pool & Beach (4)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
kirstenpix
25 July 2017|
AnswerShow all 4 answers
Response from VWriter | Reviewed this property |
There is a parking garage list that will give you information about nearby lots and garages. If you google the key words. Sorry, I'm not allowed to do links on TripAdvisor. If you don't have to carry much luggage you can... More
1
Vote
Barbara C
2 April 2017|
AnswerShow all 6 answers
Response from Michael S | Reviewed this property |
No shuttle service and the airport is I would say about 20 miles or less. But really depends on when you travel to or from the airport. Rush hour can be a real mess. Check traffic report and give yourself enough time.
0
Votes
Mizejm
7 February 2017|
AnswerShow all 6 answers
Response from Ann P | Reviewed this property |
Sorry I'm not sure as we hired a car to get around
1
Vote
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12345
Room Tips
"Corner room was quite spacious and quiet."
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"The higher the better!"
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"Top floors"
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"Ask for rooms facing the park--sunnier and pretty view"
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