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Extended Stay America - San Jose - Edenvale - North

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Traveller (39)
Room & Suite (20)
Dining (1)
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Overview
  • Excellent13%
  • Very good10%
  • Average9%
  • Poor23%
  • Terrible45%
8 Nov 2017
“BIG Room, GREAT Staff, GOOD Price, NOISY as all HECK”
24 Oct 2017
“Filthy”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (100)
There are newer reviews for Extended Stay America - San Jose - Edenvale - North
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11 - 15 of 96 reviews
Reviewed December 10, 2017

This hotel is well located in South San Jose - safe and fairly quiet area 15-20 min from downtown and across the street from shopping center with grocery store, gas station and Starbucks (as well as several restaurants). It is perfect for families and people...More

Review collected in partnership with Extended Stay
Thank Elizabeth P
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - NorthResponded December 11, 2017

We appreciate you for choosing Extended Stay America. It is a delight to learn that you liked our ideal location as it was perfect for your needs and you were satisfied with our hospitality. However, we are sorry for the noise issue you experienced while...More

Reviewed November 12, 2017 via mobile

This hotel was very dirty, the room was falling apart, had to go to the front counter for plates , coffee cups and pans, and the didn't even give me any thing to carry them in, and if you expect a hot breakfast then don't...More

Thank Eugene G
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - NorthResponded November 12, 2017

Eugene, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes...More

Reviewed November 8, 2017

What great potential this hotel has: the rooms are spacious, and clean, with kitchens and amenities available, and the staff could not have been more hospitable; however, because of the thin walls and ceilings, you can hear almost every foot step above you, people talking...More

Thank UncleHenryen
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - NorthResponded November 9, 2017

Henryen, thank you for staying at our hotel and for the feedback. We are happy to read you liked your spacious room and that our service was to your needs along with the value we offer. However, we are sorry for the noise from other...More

Reviewed October 24, 2017 via mobile

We were booked through Hotwire at the South ESA. However, when we arrived they said they were full and did not even have our reservation. After the young man at the counter told us to call Hotwire directly because we would have to deal with...More

Thank meiam
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - NorthResponded October 25, 2017

We're very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and We're very sorry that did not happen when you were here. We're very concerned...More

Reviewed October 15, 2017

They cleaned my room twice over the course of two weeks. And they didn't have a coffee maker in the room. The breakfast was just coffee, out meal, muffins and granola bars. I found bottle caps in the room. People were nice.More

Review collected in partnership with Extended Stay
Thank V3311OCjg
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - NorthResponded October 16, 2017

Thank you for the review of your visit to our hotel. We are happy you liked our friendly associates and that our breakfast offerings were acceptable to you. It was a pleasure having you as our guest, and we hope to welcome you back soon....More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$110 - US$203 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$110 - US$203 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (39)
Room & Suite (20)
Dining (1)
Questions & Answers
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Jennifer E
July 3, 2015|
AnswerShow all 2 answers
Response from Cheese_Taco | Reviewed this property |
They do not have a pool from what I remember.
0
Votes
Room Tips
"Choose a room at another, hopefully, more quiet hotel. There appear to be several nearby."
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"stay out of room 203"
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"there is no good rooms in this hotel, stay away."
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"It is quiet throughout."
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