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Extended Stay America - San Jose - Downtown

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Traveller (26)
Room & Suite (15)
Dining (1)
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Overview
  • Excellent55%
  • Very good10%
  • Average10%
  • Poor9%
  • Terrible16%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2 Star Hotel
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Additional information
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (261)
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All reviewsmanager ravigated parking lotfor long term stayskitchen utensilsthe general managerdeluxe roomlaundry roomhome away from homevending machinethe entire staffshort stayclean roomsnear airportlight railbusiness trippleasant staygreat customer service
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1 - 5 of 254 reviews
Reviewed 4 days ago

I will come straight to the point. I am utterly disappointed with my stay with Extended Stay America San Jose Downtown. I am staying here for 14 days and below are the list of my grouses. 1) Bad Wifi The Wifi was slow and is...More

Thank Bell2018214
Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded yesterday

Thank you for choosing to stay at our hotel. We're truly sorry for the difficulties you encountered during your stay, moreover, we apologize that we were unable to resolve your specific concerns. Your feedback has been discussed with our maintenance and housekeeping team to look...More

Hotel's Favourite
Reviewed March 28, 2018 via mobile

The location was perfect for my customer site visit. The staff was extremely nice. Hotel was very clean. Bed was comfortable. I have been there twice now and am headed back there because their prices are so reasonable for an area where most hotel prices...More

1  Thank Renee M
Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded March 29, 2018

Renee, thank you for returning to stay at Extended Stay America once again. We are thrilled to read you loved all the aspects of our hotel, especially our convenient location and affordable rates. Thanks for being our guest, and we look forward to welcoming you...More

Reviewed 6 days ago

The hotel has only a very weird car park entrance, could be a little confusing to first time visitor. Rooms are clean but that is pretty basic requirement. A colleague of mine had a horrible experience with the access lock on the door when we...More

Thank shsu517
Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded 4 days ago

Thank you for posting a review of our hotel. Please accept our apologies for the inconvenience your colleague has encountered due to the issue with the rooms’ lock. Our maintenance team is fixing the lock and we will not allocate any other guests until the...More

Reviewed 1 week ago via mobile

Hello, this is my first time to America, thought it is a business trip I would like to introduce everybody the title of Extened Stay America, the counter and manager are very kind and nice, thank u !!!More

Thank 2,809,721,767
Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded 1 week ago

Thank you for choosing Extended Stay America during your business trip. We are thrilled to read you had a great time here and that you loved our excellent service. We will be sure to share your compliments with the team. Thanks again for being our...More

Reviewed 1 week ago via mobile

Very good staff, great service, express check in. Clean and spacious room.I was stayed here Memorial Day weekend. We enjoyed the ambiance and the friendly staff and accommodations at this ho Very modern hotel, comfortable, nice pool, and a lovely lounging area. Bed was comfortable,...More

Thank viki240
Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded 1 week ago

Viki, thank you for choosing Extended Stay America during Memorial Day weekend. We are thrilled to read you enjoyed our excellent service and wonderful facilities. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$119 - US$228 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
US$119 - US$228 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveller (26)
Room & Suite (15)
Dining (1)
Questions & Answers
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John P
December 5, 2017|
Answer
Response from Allen F | Reviewed this property |
I guess you could walk there -- it's 3 miles -- but I wouldn't recommend it. It's a one-hour walk through different neighborhoods and even across Route 880. Take an Uber.
0
Votes
PepperSeaside_CA
November 4, 2016|
Answer
Response from 2016visi2r | Reviewed this property |
the hotel does not have airport shuttle.
0
Votes
Pookeygirl
September 27, 2014|
AnswerShow all 2 answers
Response from Moh_Samir | Reviewed this property |
Yes, even if you went back late, you will park your car in the free parking around 50m away from the hotel main entrance.
0
Votes
Room Tips
"I was in room 113"
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"3rd floor is the best."
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"Staff members were very friendly"
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"Make sure u ask for the manager [Ravi]"
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