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The Westin San Jose

164 reviews
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Traveller (75)
Room & Suite (19)
Dining (2)
Overview
  • Excellent32%
  • Very good36%
  • Average20%
  • Poor10%
  • Terrible2%
Travellers talk about
“il fornaio”(13 reviews)
“heavenly bed”(5 reviews)
“historic hotel”(8 reviews)
Free Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
All hotel details
Offers from The Westin San Jose
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Rooms
Mar. 5Mar. 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (164)Write a Review
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4
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All reviewsil fornaioheavenly bedhistoric hotelclaire hotelsainte clairestudio suitehistoric feelpalm suiteluxurious feelingvintage charmrooms are nicely decoratedroom serviceconvention centerspg platinumworked perfectlyvalet parkingrain shower
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1 - 5 of 154 reviews
Reviewed 3 days ago

Parts of the hotel lobby are beautiful. And some of the front desk staff are very friendly and helpful. But the rooms felt dated. I checked in late, and was given a room with no bottled water and felt like it hadn't been used in...More

Thank ToughRalph
Response from Jon R, Front Office Manager at The Westin San JoseResponded yesterday

Dear ToughRalph, Thank you for reviewing your recent stay with us. I'm glad that you found our lobby area beautiful, and that our front desk was friendly and helpful. Our hotel prides itself on being able to provide excellent customer service, and I'm sure they...More

Hotel's Favourite
Reviewed 21 December 2017

I really wanted to be in a great location during our weekend in San Jose. This was a perfect choice. We arrived around 9AM after an early morning flight, and we planned on dropping off our bags and killing time before check in. Our room...More

1  Thank Sandi B
Response from Jon R, Front Office Manager at The Westin San JoseResponded 3 January 2018

Dear Sandi B, Thank you for such a fantastic and detailed review of our hotel! We are so glad to hear that your stay with us went wonderfully, and that you found our rooms and building beautiful and clean! You can't beat being right in...More

Reviewed 5 days ago

We stayed here for an event that was taking place at the convention center. The best thing I can say about this place is that the location is convenient to the SJCC (like right across the street). So the parking rate for hotel guests is...More

Thank MLO1965
Response from Jon R, Front Office Manager at The Westin San JoseResponded 3 days ago

Dear MLO1965, Thank you for taking the time to review your recent stay with us. While I love to hear feedback from guests about their stay, it pains me to see how much we have failed you during your stay. This is not the type...More

Reviewed 1 week ago via mobile

Rooms are small, loud street noise, they don’t start serving breakfast on the weekends until 8 am...very odd for an urban hotel. Rooms are clean, check In was efficient. We were here for a tournament and I would not stay here again due to breakfast....More

Thank Thomas_Travels11
Response from Jon R, Front Office Manager at The Westin San JoseResponded 5 days ago

Dear Thomas_Travels11, Thank you for taking the time to review your recent stay with us. I apologize that the restaurant opens later than expected on the weekends and that the downtown area was noisy. While being right in the middle of down-town San Jose is...More

Reviewed 1 week ago

An old hotel in downtown San Jose. The location may be great, but the room rates do not include breakfast or parking, both of which are expensive, making it not a good value. Service is not bad, and check in is easy.More

Thank artchan93
Response from Jon R, Front Office Manager at The Westin San JoseResponded 1 week ago

Dear Artchan93, Thank you for reviewing your recent stay at the hotel. I apologize that you did not find the hotel to be of a good value due to the high room cost and cost for parking. While it is expensive in the Silicon Valley,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Room Service
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$164 - US$590 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in San Jose
#16 Business Hotel in San Jose
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$164 - US$590 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in San Jose
#16 Business Hotel in San Jose
Room types
Suites, Non-Smoking Rooms
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Traveller (75)
Room & Suite (19)
Dining (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
alshamma1
2 February 2017|
Answer
Response from M_and_C_Power | Reviewed this property |
They have the $5 New Balance sneaker loan program there and did have the suggested 3-mile run route. So I would expect that you can get the stretch/exercise mat in the room too. I am pretty sure they don't have rooms with... More
0
Votes
Lynn A
22 December 2016|
AnswerShow all 3 answers
Response from Jon R | Property representative |
Hello! The trip from San Jose Airport (SJC) is a total of 4.1 miles and takes approximately 15 minutes depending on traffic. The estimated cost for a taxi would be around $20.00. If there are any questions you have, please... More
0
Votes
Lingyun P
24 September 2016|
Answer
Response from SoloTravelRunner | Reviewed this property |
I only have stayed here, so can't comment on other places. It is large, 2 buildings. I think anyone would be very comfortable here. There are concierge services, so if there was something you needed, they could find it. The... More
0
Votes
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123
Room Tips
"Away from the street"
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"The street-view rooms are still quiet and offer a good view of downtown."
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"5th or 6th floor"
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"Ask for a street view or you'll get a view of an ugly roof"
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