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Stayed here again for my work trip to Santa Clara. The hotel is clean and the rooms are equipped with the necessary amenities. The bed was comfortable too! Internet connection was stable - no complains at all. Wouldn't mind staying back here again (as what...More
Response from CecileR188, Guest Relations Manager at Four Points by Sheraton San Jose AirportResponded 5 days ago
Thank you for choosing our hotel. It was our pleasure having you as a guest!!
Very convenient hotel near SJC area.
I really the idea that 2 free bottle water in room and also a lot of plugs- easy for recharging.
I really like the promotion they ran for free breakfast, (yes, hot breakfast)
The room and service level were...More
The beds and pillows were the best I've ever slept on. There was a slight odor of cigarette smoke which was also mentioned over on Yelp. I opened the door to courtyard and it was not coming from there. It must be coming through the...More
Response from CecileR188, Front Office Manager at Four Points by Sheraton San Jose AirportResponded 1 week ago
Thank you for giving such a detailed account of you stay. Your insight and perspective on our hotel gave us a fresh outlook on how we can improve. We will pick up some DT area maps, we have recently fixed our business center...More
Generally meets Sheraton's standards in this class of service. Clean and updated, with plenty of adjacent parking (although at a charge), and room was functional and everything worked. Front desk staff very friendly, and wifi worked well.
Response from CecileR188, Guest Services at Four Points by Sheraton San Jose AirportResponded 2 weeks ago
Thank you for telling us about your stay!
After vacationing in Monterey for a week, we needed a room our last night that was close to the San Jose airport. The minute I walked into the hotel, the heavy use of chemical air fresheners and cleaners hit me. The room was musty and...More
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Response from CecileR188, Guest Services at Four Points by Sheraton San Jose AirportResponded 4 weeks ago
Thank you for your candid feedback on your experience at our hotel. It is honest feedback like this that helps us in our aspirations to meet or beat our guest expectations.