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Fairmont San Jose

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Fairmont San Jose
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2,068 Reviews from our TripAdvisor Community

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Showing 1,984: English reviews
Stavanger, Norway
Reviewed 18 January 2016

A worn out hotel in a good location. Our first room extremly smelly, (animal pee ?) - The Fairmont are running a "dog friendly" hotel and there is no designated rooms for customers with animals so animals could have been everywere. 2nd room better smell, but still old carpets, worn out soggy mattresses, and not so nice bed lining, things...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
1Thank John-Hestnes
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear John, Thank you for your post. I am very sorry to read of the disappointments you noted with your guest rooms and that you did not find better value in your stay. We do read all posts and will use this information to improve any areas that are missing the mark for exceptional standards and service. Please know we...

San Jose, California
Reviewed 17 January 2016 via mobile

We stayed here for our anniversary. The room was beautiful and the service exceptional! From the valet parking to the restaurant, everyone was friendly and helpful. We were right across the street from Christmas in the Park which was fun.

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Helpful?
Thank Amigamenina
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you so much for your kind review. I’m so happy to read of the wonderful service you experienced and that we helped make your anniversary an exceptional memory. Thank you for choosing to celebrate with us! Warmest Regards, Marketing & PR Manager

London, England
Reviewed 17 January 2016

Location Located t in the center of downtown right next door to San Jose Art Museum & Tech Museum across the way. Bars, restaurants and some shops are all within waling distance of this small downtown area. Abode is a few blocks away. From San Jose airport it is about 15-20 minute drive as is Google in Mountain View. Monterey...

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Helpful?
1Thank docdot
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We appreciate the effort you placed in informing us of the areas of your stay that you enjoyed and areas for improvement. I’m delighted you were able to use our rooftop pool and fitness center and that you enjoyed our dining options. I do apologize for...

Canada
Reviewed 17 January 2016

One of the best hotels in the area! The lobby is beautiful and the bar in the center is a fantastic place to sit down for a drink and people watch. Our suite was huge (bedroom with separate living room) and very comfortable.

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Helpful?
Thank Chr15t1n3
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you for your kind review. I’m so thrilled to read you were able to experience our Lobby Lounge and found your suite to be so spacious. We certainly appreciate your feedback and look forward to your next visit. Warmest Regards, Marketing & PR Manager

Arcadia, California
Reviewed 16 January 2016

Decent room and a nice hotel, don't let the reasonable room rates fool you. Everything and I mean everything is crazy expensive once your there. $26 per day parking, $30 per day internet, $25 lackluster morning breakfast, $15 drinks, nearly a 50% mark up (service charges, fees, delivery charge) for room service. Hotel markups are well known, but these guys...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
1Thank 763bruceh
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you for taking the time to share your review. I am so sorry that you did not experience greater value in your stay. We do provide complimentary internet access for our Fairmont Presidents Club Members which is our free loyalty program. We apologize for the disappointments you noted but do hope to have the opportunity to...

Madison
Reviewed 14 January 2016

Great location and quality facility. Good amenities. Like the Grill Restaurant onsite. Like the spa as well. A bit pricey and did not refund an earlier lost stay which bothered me. Will return because of location and amenities.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank joebW7090GI
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Joe, Thank you for your review. I’m happy to hear you enjoyed the hotel’s amenities and convenient location in the heart of downtown San Jose and apologize for any disappointment we caused during a past stay. We look forward to serving you upon your next visit. Warmest Regards, Marketing & PR Manager

Campbell, California
Reviewed 13 January 2016

Stayed here for an event New Years Eve, Eve, the room was clean, couldn't hear any noise from the hallway or other rooms, could see Christmas in the Park from our window which was a bonus. The bed was amazing and the pillows, best sleep I have had in years. We went to the Ballroom for Joe Sharino's NYEE, was...

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Helpful?
Thank Cindi V
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Cindi V., Thank you for your recommendation and for choosing to stay with us in celebration of the New Year. We appreciate your feedback and are thrilled to hear you had a wonderfully comfortable night sleep. We look forward to your return stay. Warmest Regards, Marketing & PR Manager

Maureen Phillips
Reviewed 12 January 2016

I just spent 5 nights at the Fairmont and it was terrific. She is a bit of an aging beauty these days (who isn't?) but the service and room were perfect. I checked in here last minute with a party of 7 after 10 minutes at the Marriott across the street. Reviewed that too. They took us in, got us...

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Helpful?
Thank tojopop
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience. I’m so thrilled to read of the wonderfully anticipative service our In-Room Dining team delivered and hope the tea made you feel better. We appreciate your post and hope that we are able to welcome you back, thank you again. Warmest Regards, Marketing & PR Manager

Dana Point, California
Reviewed 12 January 2016

If you're looking for the best hotel experience in downtown San Jose, don't stay anywhere else! This is one of the hotels I look forward to staying at out of the 100-odd hotel stays I make in a year. It is wonderful to just relax with EVERYTHING just steps away: a movie theater, all sorts of dining options, shopping, and...

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Helpful?
Thank D C
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear D.C., Thank you so much for your kind words and recommendation. We appreciate your time in posting this review and your patronage in returning to stay with us. We are so thrilled to read of how welcomed you feel and how much you enjoy your stays. Thank you again. Warmest Regards, Marketing & PR Manager

Modesto, California
Reviewed 11 January 2016

We were in town for business and decided to try a new hotel. Looking forward to a nice relaxing bath we immediately noticed pubic hair from the last guest in the bath tub. Upon inspection of the robes we saw that they had stains and hair from other guests on them. The shower had black mold under the silicone around...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank chrismodes2
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Chris, I’m so sorry to read of your recent experience. Cleanliness is tremendously important to us and we appreciate you notifying us of the condition of your bathrobe and bathroom. As part of our service promise we strive to employ the highest standards of cleanliness throughout the hotel and I’ve shared your review with our housekeeping team so we...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more   less 

Additional Information about Fairmont San Jose

Address: 170 South Market Street, San Jose, CA 95113-2360
Region: United States > California > San Jose
Price Range: $270 - $794 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont San Jose 4.5*
Number of rooms: 808
Reservation Options:
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Also Known As:
The Fairmont San Jose Hotel San Jose
San Jose Fairmont
Hotel Style:
#1 Green Hotel in San Jose
#2 Family Hotel in San Jose
#3 Business Hotel in San Jose
#4 Luxury Hotel in San Jose
#5 Romantic Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont San Jose staff and other travellers.
13 questions
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Questions? Get answers from Fairmont San Jose staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tower rooms are more modern than main building.”
  • Bathroom and sitting area from bedroom
  • King bedroom
  • Room entry
 of 5 bubbles bbchea, 19 Mar 2017 | Read review
“Higher floor and front facing room.”
 of 5 bubbles rohitbajaj31, 5 Mar 2017 | Read review
“High floor, facing east away from airport approach”
  • Nice view from the 20th floor
 of 5 bubbles mastiffdad, 2 Mar 2017 | Read review
“tower building is newly renovated”
 of 5 bubbles LegionofBoomBoom, 24 Feb 2017 | Read review
“Rooms in the new tower are nicer but quite a bit further away from the main building, you access them by crossing a pedestrian walkway”
 of 5 bubbles AfricaRising, 20 Feb 2017 | Read review
5 of 5