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The Fairmont San Jose

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1,994 Reviews from our TripAdvisor Community

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Showing 1,913: English reviews
San Francisco, CA
Reviewed 26 October 2015

The Fairmont San Jose has seen it's day. The rooms were run down, bathrooms in disrepair. Duvet cover was ripped. Internet connectivity didn't work. There was a dead bird (headless!) on the windowsill.

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Helpful?
1Thank sdk865
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you for your post. Clearly we missed the mark for you this stay and I am very sorry about that. We strive to create an exceptional experience in every area and I regret that we did not succeed for you. A member of our team has reached out to you directly to learn more about your...

Regina
Reviewed 25 October 2015

The room should be the biggest basic Fairmont room I have stayed at all fairmonts. BIG bathroom, spacious living area, comfortable beds. either side of the building gives an awesome view of the city. the lobby bar was closed for a private event but there are still a lot of restaurant and sushi bars in and around the hotel. Valet...

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Helpful?
Thank Liam W
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Liam, Thank you for taking the time to share your review. We’re delighted you found your guestroom to be extremely spacious and comfortable. We sincerely apologize that you were not able to visit the Lobby Lounge, but we look forward to welcoming you back as our guest during your next stay. Warmest Regards, Natalie P Marketing & PR Manger

Riverside
Reviewed 24 October 2015

I've stayed in this hotel several times, always when I come to San Jose. Beautiful property, convenient to the convention center, best place to stay downtown! The rooms are very good, very clean, the Lobby Bar is the BEST!

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Helpful?
Thank F9478ASroberta
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you for your kind words. We are thrilled to hear that you’ve enjoyed your stays with us and thank you for your patronage. We look forward to welcoming you back to the hotel and to our Lobby Lounge! Warmest Regards, Natalie P Marketing & PR Manger

Superior
Reviewed 22 October 2015

Every aspect of my stay was fantastic. Obviously, The Fairmont is a high end property, so you should expect to pay a little more, but the money is worth the cost. Central location in San Jose is great. Walking distance to San Pedro market, convention center and theater.

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Helpful?
Thank davidsC1496UN
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you for your recommendation. We appreciate you sharing your feedback and look forward to your next visit. Warmest Regards, Natalie P Marketing & PR Manger

Miami, Florida
Reviewed 22 October 2015

I visited the hotel recently because I was pleased with other Fairmont properties where I've stayed. The hotel has an ok location, near the airport with decent views. The pool/sundeck were decent. Room service arrived on time and food orders were made correctly about half of the time. However the worst part was dealing with some of the horrible employees...

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Helpful?
2Thank J J
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback. I am so sorry for the disappointments you noted. Two of our core values are respect and integrity. We hire based on this principle and our colleagues consistently demonstrate the highest levels of both, as is required for working at Fairmont. I’m surprised to read of your...

ngling
Reviewed 20 October 2015

I had high hopes for the weekend especially since Fairmont has always had a great reputation for service, but I ended up just trying to make it through the night without anymore issues. Our wedding was catered by the Fairmont and we stayed at the hotel the night before the wedding. Our friends and family had reserved a room over...

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4Thank ngling
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you for your post. I am so terribly sorry to learn of the disappointments you experienced. As you mentioned we are well known for our engaging and attentive customer service and regret that we missed the mark during your stay. We would like to discuss your stay more with you. Please direct message us at saj.customerservice@fairmont.com...

Bengaluru, India
Reviewed 19 October 2015

I stayed in Fairmont for 2 weeks on a business trip. Must say one of the most comfortable hotel I have ever stayed. It gives you a feel like you are in one of those classic movies. Very well done interiors and spacious rooms. I stayed in a room with pool view. My company package covered wifi. Else it has...

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Helpful?
Thank Bhargavi K
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you very much for sharing your detailed review. We are absolutely thrilled to read of how wonderfully restful your stay was. Thank you for providing your feedback as well, we appreciate it. Looking forward to your next Silicon Valley stay. Warmest Regards, Natalie P Marketing & PR Manger

Carmel, California
Reviewed 18 October 2015 via mobile

When the Fairmont opened it was the jewel of Downtown and the best hotel in the South Bay. The world moved on but the Fairmont has chosen not too. Even 3 star hotels have updated their rooms. On other reviews about the outdated rooms the Fairmont apologizes and refers the review to guest services. The staff can only work with...

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Helpful?
Thank Sultan2
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Sultan2, Thank you for taking the time to share your feedback. We’re delighted to hear how terrific you found our staff to be but apologize for any disappointment you’ve experienced with hotel updates or guestroom decor. We do make frequent updates throughout the hotel and appreciate your feedback regarding areas where we may improve. Please rest assured your comments...

Bangalore, Karnataka, India
Reviewed 18 October 2015

First off, the hotel was located in downtown and there were many sources of entertainment around. The lobby was very well designed and the hotel had a classy look. The staff were courteous and made me feel special so yeah wow. The room was very cozy and modern. In the main hall, there was live music playing and was a...

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Helpful?
Thank Mohamed H
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you for your kind words regarding your recent stay. I’m delighted to hear how special you felt during your stay, it was a pleasure to have you as our guest. We hope to welcome you back for another stay. Warmest Regards, Natalie P Marketing & PR Manger

London, United Kingdom
Reviewed 17 October 2015

I made a mistake when I booked my room (missed one night). Luckily the front desk managed to find a room for me but for higher charge. All the staff I have encountered are very nice to deal with. Facilities are clean and high end. Served lovely breakfast (but not included in my room rate). One note however - the...

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Helpful?
Thank safetyzone
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you for choosing to stay with us at Fairmont San Jose. I’m happy to hear that we were able to assist in making arrangements for the additional night and that you enjoyed your stay. We hope to have the pleasure of welcoming you back during your next Silicon Valley visit. Warmest Regards, Natalie P Marketing &...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more   less 

Additional Information about The Fairmont San Jose

Address: 170 S Market St, San Jose, CA 95113-2360
Region: United States > California > San Jose
Price Range: $216 - $649 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Fairmont San Jose 4.5*
Number of rooms: 808
Reservation Options:
TripAdvisor is proud to partner with Fairmont Hotels, Booking.com, Hotels.com, Orbitz, Cancelon, Priceline, Odigeo, Travelocity, Cheap Tickets and Jetsetter so you can book your The Fairmont San Jose reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Fairmont San Jose Hotel San Jose
Fairmont San Jose
San Jose Fairmont
Hotel Style:
#1 Green Hotel in San Jose
#2 Family Hotel in San Jose
#3 Business Hotel in San Jose
#4 Luxury Hotel in San Jose
#5 Romantic Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from The Fairmont San Jose staff and other travellers.
11 questions
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Questions? Get answers from The Fairmont San Jose staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Well, don't choose room 823- no hot water!”
 of 5 bubbles geofff658, 3 Dec 2016 | Read review
“ask for one that has hot water.”
 of 5 bubbles Wandere1963, 1 Dec 2016 | Read review
“The South Tower rooms are nice and quiet.”
 of 5 bubbles 674julietg, 19 Nov 2016 | Read review
“Best hotel in San Jose”
 of 5 bubbles KarenandScott, 19 Nov 2016 | Read review
“Get an upper flow. Lower levels very busy. Bring your own Internet access.”
 of 5 bubbles TonyD_80202, 4 Nov 2016 | Read review
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