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Hilton San Jose

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Hilton San Jose
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1,049 Reviews from our TripAdvisor Community

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Showing 1,005: English reviews
Sonoma County, California
Reviewed 23 November 2015

Stayed last weekend for two nights with my son. The other reviewers are correct that the hotel in need of an upgrade, but the price was really good for the location. The view was nice from the room and Hilton offers early online check in where you can choose your room. I did that after reading the reviews on here...

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Helpful?
Thank dlo975
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We greatly appreciate you taking the time to let us know about your stay with us. While I was pleased that your "overall stay" was good, we always strive to exceed customer expectations. Your comments are helpful in determining our focus for the future. At Hilton, if something is not right,...

Reviewed 20 November 2015

We thought because of the name we were going to have a luxurious room and a positive experience. That was not the case. The sink in the bathroom was leaking and they did not fix it or send anyone up to check on it. We had the do not disturb sign on the door Sunday morning the cleaning staff knocked...

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Helpful?
Thank Richard C
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know about your stay with us. Please accept my sincere apologies for the problems that you encountered. These issues will be reviewed with our team to insure this does not happen again. I assure you that we are capable of providing a...

Sacramento, United States
Reviewed 16 November 2015

Jeffery was bruilliant at Check In. He welcomed me warmly, made sure I was comfortable and offered a special upgrade which made my trip much more enjoyable. I owe him a great deal of thanks. In addition, it is always a great benefit to a business traveller to have access to an executive lounge.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Charles H
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. It is always a pleasure to hear back from our valued guests about their stay with us. I was so pleased to hear that you had a great stay and that Jeffrey took care of all of your needs. He is truly one of our Super Stars and receives many accolades...

Lund, Sweden
Reviewed 14 November 2015

This hotel is very conveniently located if you need to visit San Jose Convention Center (even with a direct indoor connection - which is somehow a pity, since you will miss nice Californian sun outside...). In my room, everything seemed to fit: It was large, cozy, in style, with a very comfortable bed and sitting area, and an efficient and...

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Helpful?
Thank Rainer11
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We truly appreciate you taking the time to let us know about you stay with us. I was very pleased to hear that you enjoyed your accommodations and our convenient location. Room lighting and storage are important features of a guestroom and I was glad that you found these features satisfactory....

Vallejo, United States
Reviewed 9 November 2015

Conveniently located near the convention center and in close proximity to other attractions. Hotel staff are very helpful, rooms are clean and the breakfast buffet is great with lots of variety. There is lot to do from going to the theater a couple of blocks away

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Samuel D
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. Customer feedback is very important to our continuous improvement process and we share your comments with our entire team. I am so pleased that you had a great stay and enjoyed your clean and comfortable accommodations. Our location and proximity to all that downtown has to offer is a real plus....

San Francisco, United States
Reviewed 9 November 2015

Beautiful hotel in downtown San Jose. Great, open bar and resturant downstairs. Breakfast in the executive lounge with solid food. Ordered a sampler platter for a snack in the room and was not let down

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Evan F
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We truly appreciate hearing back from our valued customers about their stay with us. I am so pleased that you had a great stay and enjoyed your accommodations and the many services that the hotel has to offer. As we have a great Food& Beverage team, I was happy to hear...

Denver, Colorado
Reviewed 5 November 2015 via mobile

I have stayed here a few times and love the location due to it being a short walk to many San Jose bars and restaurants. Also note, many of them have strange hours so do not assume they are all open. The rooms and the hotel is very modern and the staff is helpful. I am not a fan of...

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Helpful?
Thank Rob B
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We always appreciate hearing back from our valued customers about their stay with us. As we share your comments with our entire team, your feedback is very important to us. I was so pleased to hear that you had a great stay and enjoyed your modern and comfortable accommodations. Our location...

Houston, Texas
Reviewed 3 November 2015

This hotel is in need of an overhaul. The parking garage is quite a walk to reception, going thru the convention center. It's attached to the San Jose Convention Center, so if going to a conference, it's ideally located. The rooms however, are old and tired. Plugs not is great places for charging. The room didn't ever really get cool....

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Helpful?
Thank Mo C
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know about your stay at the Hilton an Jose. I was pleased to hear that you found your accommodations to be clean and comfortable and in a quiet location with easy access to the convention center. I apologize that you felt the...

San Jose, United States
Reviewed 31 October 2015

almost all furniture is new or recently upgraded, but decoration in rooms is way under par. the tap water in bathroom was almost always hot, but only cold when the faucet was at the very end for cold. the situation was mentioned to front desk and someone came to take a look afterwards. however, it seemed that the checkup was...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Long Y
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We truly appreciate hearing back from our valued customers about their stay with us. We will be planning our next guestroom renovation/upgrade within the next year and I feel strongly you will be pleased with the new look. We will definitely check out the hot water issue that you mentioned. I...

Jacksonville, FL
Reviewed 28 October 2015 via mobile

My husband and I stayed at the Hilton at the convention center while he attended a conference. The rooms were nice and clean and quiet. There was only one restaurant in the hotel and it was small and always understaffed making service very slow. One morning we wanted to eat from the menu instead of the rather expensive buffet but...

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Helpful?
Thank LuckyPenny8
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know about your stay with us. I am so pleased that you enjoyed your clean and comfortable accommodations and easy access to the convention center. Please accept my apologies for the delayed service in the restaurant. I assure you that we are...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton San Jose hotel is located in the capital of Silicon Valley, connected to the San Jose McEnery Convention Center and only three miles from the Mineta San Jose International Airport. ... more   less 

Additional Information about Hilton San Jose

Address: 300 Almaden Boulevard, San Jose, CA 95110
Region: United States > California > San Jose
Price Range: $213 - $620 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton San Jose 3.5*
Number of rooms: 353
Reservation Options:
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Also Known As:
Hilton San Jose Hotel San Jose
Hilton Hotel San Jose
San Jose Hilton
Hotel Style:
#13 Family Hotel in San Jose
#14 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Hilton San Jose staff and other travellers.
6 questions
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Newark, New Jersey
4 months ago
over a year ago

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Questions? Get answers from Hilton San Jose staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book at The Westin instead”
 of 5 bubbles 472willf, 16 Jan 2017 | Read review
“If HHonors, ask for Exec Floor on the 18th. Views are good out either side of hotel.”
 of 5 bubbles lostdownsouth, 23 Dec 2016 | Read review
“The higher floors had great view and seems to be more quiet”
 of 5 bubbles stevew012016, 18 Dec 2016 | Read review
“We stayed on the 12th floor, you could go higher”
 of 5 bubbles dawncO3406BS, 1 Dec 2016 | Read review
“Upper floors have a great view of downtown San Jose”
 of 5 bubbles Springfield03, 23 Oct 2016 | Read review
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