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BESTWESTERN Capistrano Inn

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BESTWESTERN Capistrano Inn
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305 Reviews from our TripAdvisor Community

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Showing 296: English reviews
United States
Reviewed 4 weeks ago

The hotel itself is located near the SJC mission. Rate was fair market value at $100 per night. There was pink mold in the shower (yuck), but in all fairness it is an older hotel, and if you know San Juan at all, well, a little shower mold never killed anyone - at least it wasn't black mold, right? Otherwise,...

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Helpful?
Thank none P
Robert G, General Manager at BESTWESTERN Capistrano Inn, responded to this review

Thank you for reaching out and reviewing you stay at our property. We are disappointed we failed to provide the service and accommodating we strive to. All feedback is shared and used by our team to better serve our next guest. Hotel has one handicapped ADA approved guest room with 18' toilet height. Hotel also has 2 mobility accessible rooms...

ripon, United States
Reviewed 12 January 2017

I've stayed here many times The hotel is located 5 min to the beach in one of the very best areas The staff is the very best courteous and professional and the hotel is always clean and well-maintained I have shopped many many hotels and this is by far the best hotel at the very best value Rob the manager...

Review collected in partnership with Best Western
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Thank Marty S
Manitoba
Reviewed 3 January 2017

Stayed at the BW in San Juan Capistrano on New Year's Eve, I was concerned about the potential for a crazy party night but my fears were groundless. Calm and everything I could have wished for in a peaceful night's sleep. Next morning we had a pleasant New Year's welcome from the breakfast staff. Great staff, great place and very...

Review collected in partnership with Best Western
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Thank Birta12
Los Olivos
Reviewed 19 December 2016

We attended a Christmas Party & most of us were from out of town. The BW Capistrano Inn was very accommodating by picking us up & dropping us off at the train station & restaurant where Party was held. The staff was very courteous & accommodating & rooms/bed very comfortable.

Review collected in partnership with Best Western
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Thank Judith B
Big River, California
Reviewed 24 November 2016

This was a nice and inexpensive place to stay. We stayed one night. Close destance to the beaches. Breakfast was good. Nice area to eat in. We sat pool side, nice warm morning. Nice variety of food choice.

Review collected in partnership with Best Western
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Thank kda117
Lake Elsinore
Reviewed 20 November 2016 via mobile

Booked a Friday night stay due to attending a concert at the Coach House. Capistrano Inn is a partner hotel offering a discount to concert goers. We stayed here years ago and liked the location. Booking the room was easy and quick. Requested a ground floor room and when we arrived our room was ready and as requested. Checkin was...

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Thank mwandot
Oregon
Reviewed 12 November 2016

I don't often get the opportunity to travel, but being that my daughter and her family relocated from Chicago to southern California, I was finally able to visit them. I rode the Amtrak from Albany, Or and this location worked out quite well. Walking distance from the station took me around fifteen minutes or less. Room 405 was in a...

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Thank Roberta G
Reviewed 3 November 2016 via mobile

This place is in need of improvement and renovation. Carpet in room was frayed, signage to hotel bad. Room was very dark and shabby. Won't stay here again. Needs to be upgraded. Not up to Best Western standards.

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1Thank Carol O
Robert G, General Manager at BESTWESTERN Capistrano Inn, responded to this review

Thank you very much for sharing your experience with us. We encourage and appreciate all feedback and we especially love when we can address and rectify a potential issue during a guests stay. We apologize for the challenge you experienced with locating the property. We are excited to say the 3 year Ortega highway project has been completed and the...

Reviewed 1 November 2016

This was an excellent choice and I would stay again. I wish the room was a little less expensive. It was a convenient distance to the horse show my granddaughter was competing at. The staff was friendly and very helpful. The room was very clean and the bed comfortable.

Review collected in partnership with Best Western
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Thank moreenp2016
Bellingham, Washington
Reviewed 31 October 2016 via mobile

We really enjoyed the town of San Juan Capistrano. So many interesting sites to visit. We had good service and the service counter guy was helpful to me on a couple of decisions. First he helped make a good choice for our room site. Then explained how to get to another shopping area I was interested in visiting. But my...

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Helpful?
1Thank Carol V

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The BEST WESTERN Capistrano Inn- The Swallows Resting Place. Discover why the city of San Juan Capistrano is a must see travel destination when you stay at this property located just two blocks from historical Mission San Juan Capistrano®. With easy access to the 5 freeway and our Central location between Los Angeles and San Diego the BEST WESTERN Capistrano Inn makes it easy to enjoy the area's many attractions. We believe location matters a lot. Located just Four miles from beautiful Orange County beaches and near Top attractions such as Knott's Berry Farm®, Soak City® Water Park, Disneyland®, California Adventure® and SeaWorld® this property offers the location at an affordable rate. Mission San Juan Capistrano® various events bring guests to our hotel year-round. However, our hospitality, spacious cool rooms and Best Western amenities are what make guests feel at home. This hotel boasts the friendliest service in town, and we're committed to making you feel welcomed and comfortable. Business guests of the BEST WESTERN Capistrano Inn will also appreciate this hotel's close proximity to area businesses including Costco® Wholesale, Wal-Mart®, Quest Diagnostics®, Mission Viejo Hospital, The Shops at Mission Viejo® and many more. Book your BEST WESTERN Capistrano Inn room today! Enjoy your stay with us. ... more   less 

Additional Information about BESTWESTERN Capistrano Inn

Address: 27174 Ortega Hwy, San Juan Capistrano, CA 92675
Region: United States > California > Orange County > San Juan Capistrano
Price Range: $140 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BESTWESTERN Capistrano Inn 2.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Best Western Capistrano Hotel San Juan Capistrano
Best Western San Juan Capistrano
San Juan Capistrano Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BESTWESTERN Capistrano Inn staff and other travellers.
4 questions
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Santa Clarita, CA
over a year ago
Lebanon, Maine

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Questions? Get answers from BESTWESTERN Capistrano Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If disabled ask to see the room first”
 of 5 bubbles n0nep, 21 Jan 2017 | Read review
“Rooms upstairs are quieter and offer a view of the mountainside.”
 of 5 bubbles NowBeets2016, 6 Oct 2016 | Read review
“get a room with the patio. It is a nice place to have coffee in the morning.”
 of 5 bubbles frankrP6334BX, 22 Sep 2016 | Read review
“Ask for room on opposite side from Freeway.”
 of 5 bubbles LVFire, 28 Aug 2016 | Read review
“The east side rooms might be a bit noisy in the morning”
 of 5 bubbles cowboysteve, 19 Mar 2016 | Read review
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