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San Mateo Marriott San Francisco Airport

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San Mateo Marriott San Francisco Airport
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665 Reviews from our TripAdvisor Community

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Showing 639: English reviews
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Reviewed 4 days ago NEWvia mobile

the rooms was very small, basic facilities were missing, no kettle to make tea, only coffee machine was available, no spoons were in the room, they provide only one take away paper cup (no mugs or cups). the carpet was stained.

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Helpful?
Thank Ingrid K
Michelle A, Front Office Manager at San Mateo Marriott San Francisco Airport, responded to this review

Thank you so much for taking the time to reach out to us. Your concerns have been addressed with the team and we will be implementing new processes in this area. We hope to accommodate you if travels ever bring you back to San Mateo.

Clarksville, Maryland
Reviewed 1 week ago via mobile

The very friendly and helpful staff could not quite offset the poorly appointed room. Front desk staff, club level concierge, housekeeping, and valets were all friendly and very accommodating. The room itself was a very poor value. Our room was a suite in the central tower and There was no safe in the room, lousy water pressure, no slippers, and...

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Helpful?
Thank Bruce P
samantha e, Front Office Manager at San Mateo Marriott San Francisco Airport, responded to this review

Thank you for your feedback. We appreciate you reaching out to us and look forward on welcoming you back when your travels bring you back to the area.

Palm Harbor, Florida
Reviewed 4 weeks ago

located about 15 minutes from sfo airport. they offer two room suites which are s9acious and well laid out. the only drawback is that wall between the sitting area and bedroom allows a fair amount of light to pass through. we had trouble with the electronic gate to enter/exit parking lot. they charge another 25/day for parking and the breakfast...

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Helpful?
Thank charliespal2
New York City, New York
Reviewed 4 weeks ago

Very surprised at how nice the hotel is. Wasn't expecting to be so nice for some reason. Airport hotel are usually pretty average. Here the lobby was very nice, staff very friendly. Rooms very clean and spacious. Definitely recommend.

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Helpful?
Thank jonah j
Chicago, IL
Reviewed 5 weeks ago

It's in the middle of freeways. No nice restaurant nearby, you have to take an uber everywhere. They offer free shuttle to the airport, though and you can ask them to drop you off the nearby Trader Joe's if you get hungry. The room is so simple, with white bedsheets. Reminds of motels I stayed in before, but the nicer...

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Helpful?
Thank CeilMontygreen
samantha e, Front Office Manager at San Mateo Marriott San Francisco Airport, responded to this review

Thank you for your feedback! We are sorry to hear that your stay was not as expected. We appreciate you taking the time to reach out to us and hope to provide you with a better experience when your travels bring you back to the area.

A TripAdvisor Member
Level Contributor
4 reviews
1 helpful vote
Reviewed 22 February 2017 via mobile

I have stayed at this hotel several times for business in the Bay Area. I always enjoy my stay, from the rooms, linens, in-room dining, staff, I never have any complaints. I always get a good night's sleep, the hotel is quiet. The gym isn't huge and doesn't have extensive equipment; that is one minor drawback. Overall, always a good...

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Thank A TripAdvisor Member
Los Angeles, California
Reviewed 18 February 2017

This doesn't look like your ordinary Marriott. It's not a tall building. The property is massive though. Great for weddings and conventions. The staff were great and very accommodating. The concierge lounge had great options and the restaurant on premise also had a great buffet breakfast. Very impressed with the rooms and with the ballrooms where we had our event.

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Helpful?
Thank maylee32
Denvertravel
Reviewed 17 February 2017

The reason to stat at this hotel would be the much improved service. From the valet to the front desk experience through to room service and housekeeping, the staff was kind, helpful and accommodating. I was unfortunately ill and had a terrible trip into San Francisco. The valet jumped in to grab luggage, get me settled at front desk, parked...

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Helpful?
Thank Denvertravel5980
samantha e, Front Office Manager at San Mateo Marriott San Francisco Airport, responded to this review

Thank you for your feedback. We appreciate you reaching out to us and look forward on welcoming you back when your travels bring you back to the area.

State of Sao Paulo
Reviewed 11 February 2017

The hotel is great, really comfortable and luxurious. I enjoyed the fact that it was not a tall building, only 2 level... That made the hotel look really charming. And the price comparing to San Francisco hotels really compensates.

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Thank claudiaxm
Northern CA
Reviewed 5 February 2017

We stayed here while our daughter was in a volleyball tournament. The room was clean and nicely decorated. There was a complimentary Keurig machine and mini refrigerator, which we appreciated. This hotel offered a deal for the buffet breakfast for volleyball players and their families, whihc was really nice. The only problem was that we had to be at the...

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Helpful?
Thank CAFamily

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Full-service Marriott convenient to San Francisco Airport and Silicon Valley. Deluxe accommodations feature guestrooms and suites. Restaurants, lounge, coffee shop, gift shop, business center, pool and spa, exercise room. Concierge tower rooms with private lounge. 24,000 Square feet of meeting and banquet space. Complimentary Wireless Internet for all Marriott Elite Members. ... more   less 

Additional Information about San Mateo Marriott San Francisco Airport

Address: 1770 S Amphlett Blvd, San Mateo, CA 94402-2708
Region: United States > California > San Mateo
Price Range: $235 - $537 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Mateo Marriott San Francisco Airport 4*
Number of rooms: 476
Reservation Options:
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Also Known As:
San Mateo Marriott San Francisco Airport Hotel San Mateo
Marriott San Mateo
Hotel Style:
#4 Family Hotel in San Mateo
#4 Business Hotel in San Mateo
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Questions & Answers

Here's what travellers have asked, with answers from San Mateo Marriott San Francisco Airport staff and other travellers.
6 questions
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Questions? Get answers from San Mateo Marriott San Francisco Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You have an option of facing the freeway or parking lot”
 of 5 bubbles CeilMontygreen, 23 Feb 2017 | Read review
“Upgrade to a suite. It's worth the space”
 of 5 bubbles maylee32, 18 Feb 2017 | Read review
“Try to get a room near the central elevator bank.”
 of 5 bubbles Denvertravel5980, 17 Feb 2017 | Read review
“If you like Salsa dancing, go there for the New Year Party.”
 of 5 bubbles L0ve2travle, 4 Jan 2017 | Read review
“Ground floor rooms are better”
 of 5 bubbles imedia, 26 Nov 2016 | Read review
5 of 5