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This place is a Joke. Wanted to charge me a non refundable $200 for bring my Dog. I said no thanks. Then he asked how many days would I stay, I said one night. Then he said he’d make $100. What a ripoff and unethical...More
Thank Randy W
Response from ResidenceInnSanMateo, Front Office Manager at Residence Inn San Francisco Airport/San MateoResponded 1 week ago
Dear TripAdvisor Member, I appreciate that you have shared your feelings about our pet acceptance policy. We do require a $200 one time non-refundable cleaning deposit so that we can thoroughly remove all allergens at the completion of the pet's stay. This is so that...More
Had a good time in this stay period. Everything was good. Customer service nice and facilities are good. good options for breakfast and they have residence in mix on three days in a week which is good.More
Response from ResidenceInnSanMateo, Front Office Manager at Residence Inn San Francisco Airport/San MateoResponded September 3, 2018
Thank you for taking the time to leave us your review. The team works hard and appreciates the five-dot Trip Advisor review! I will pass on your comments about the customer service you received, as this is high on the team's priorities. - Matthew Reeve,...More
I had a terrible experience with another hotel in the area and I have stayed here regularly for the past 6 years or so. I'm not quite sure why I considered switching to the other place but I instantly regretted it so I came back...More
Response from ResidenceInnSanMateo, Guest Relations Manager at Residence Inn San Francisco Airport/San MateoResponded August 29, 2018
We are so happy to have received your terrific review. We do feel the same about how customer service is priceless, and Hugo, our General Manager is always sharing this message with our staff. I will let Abby know that she is doing...More
I loved staying at this residence inn because I can have my own privacy as if I am staying in my own little cottage. It's not only clean and pleasant, but it's comfortable. I've stayed in this place more than probably 100 times over the...More
Thank Tiare P
Response from ResidenceInnSanMateo, Front Office Manager at Residence Inn San Francisco Airport/San MateoResponded 4 weeks ago
Thank you so very much for staying with us, and for taking the time to share your review with your fellow travellers. Clearly at 100+ stays here, YOU are the expert TripAdvisor travellers are turning to for recommendations. The Staff works as hard...More
We booked this hotel because of location to SFO and it was under $200 unlike the rest of the hotels in the area. However, the first room we were provided was filthy - toilet needed cleaning, bathroom cabinet door was missing, the bed ruffle was...More
Response from ResidenceInnSanMateo, Manager at Residence Inn San Francisco Airport/San MateoResponded June 19, 2018
Thank you for taking some time to post some honest feedback and for staying with us here in San Mateo.
We strive to deliver a great experience we you walk through our doors, and it's obvious that we fell short with your visit...More
Thrive on Long StaysBook your 2012 US Open stay at our newly Renovated Residence Inn by Marriott San Francisco Airport/ San Mateo hotel located 8.6 miles from San Francisco International Airport (SFO) and 20 …Moremiles from the tournament! Spacious suites with separate living and sleeping areas, fully equipped kitchens, and free high-speed Internet access provide guests the perfect extended stay accommodations. Join us for a complimentary breakfast buffet and light dinner Mon-Thurs evenings in our Gatehouse. Bridgepointe and Hillsdale Shopping Centers conveniently located to our hotel. Hotel is near many excellent golf courses including Mariners Point and Poplar Creek. Fun is found at attractions Malibu Grand Pix Go-Kart & Golf, San Mateo Expo Center, Coyote Point Recreational Area and San Francisco's major league sports events at Candlestick and AT&T Park. After all this excitement relax in the pool, spa and Sport Court at the Residence Inn by Marriott San Francisco Airport San Mateo hotel. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Depending on traffic, it's about an hour to an hour and a half drive time. I would recommend renting a car. Bart is located in Millbrae, and CalTrain is located at Hillsdale Mall, San Mateo. Neither are close to... More
Depending on traffic, it's about an hour to an hour and a half drive time. I would recommend renting a car. Bart is located in Millbrae, and CalTrain is located at Hillsdale Mall, San Mateo. Neither are close to Residence Inn.
Response from Arturo S | Property representative |
Sure, that seems reasonable. Just let the front desk know the night before your departure and we'll sort out the details. We just ask that you be flexible with where you park your vehicle while you're away. Perhaps we'll see... More
Sure, that seems reasonable. Just let the front desk know the night before your departure and we'll sort out the details. We just ask that you be flexible with where you park your vehicle while you're away. Perhaps we'll see you then : )
Residence Inn San Mateo
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"staying in any of the building is accessible to an outdoor grill as well"