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Residence Inn San Francisco Airport/San Mateo

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Residence Inn San Francisco Airport\/San Mateo
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195 Reviews from our TripAdvisor Community

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Showing 183: English reviews
Reviewed 3 November 2016

I stayed here overnight for a work event I had in the area. Overall I had a great stay, super comfortable and I loved that it was its own studio apartment versus a hotel room. It really helped me feel more rested and at home. There is a $500 deposit I wasn't aware of due to the hotel being used...

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Helpful?
Thank OhHeyLo
ResInnSM, Front Office Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for the review. We do have a weekend deposit policy, and it has served to minimize the disturbances caused by loud and unruly neighbors. I'm happy you enjoyed your stay, and we hope you return. We will be renovating soon and hope to have a much more modern and comfortable hotel next time you're in the area.

Honolulu, Hawaii
Reviewed 29 September 2016

For the price per night you get a clean room, full kitchen, free wifi, free breakfast, and free parking. Didn't wake up in time for the free breakfast, but everything else was great. Parking is convenient. The location is near Target, BJs, and about 10 minutes drive to Hillsdale Shopping Center with Trader Joes. Overall great stay. Would definitely stay...

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Helpful?
1Thank Joelle P
ResInnSM, Front Office Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for your wonderful review. We are happy to serve and reviews like yours validate our efforts. We will be renovating and remodeling soon and we hope to present an even better product in the near future.

Ahmedabad, India
Reviewed 27 September 2016 via mobile

Loved my ten day stay with them. Nice and very well maintained property with helpful staff. Great option to choose if you are planning to drive in. The pool and fitness Centre are well maintained. They also serve nice buffet though I did not get a chance to join in since I prefer eat club.

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1Thank Sudeep_Sanyal
ResInnSM, Front Office Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for your positive review. We're glad you enjoyed your stay and hope you return. We will be undergoing major renovations soon and hopefully our new facility will be even better.

Sin City, Nevada
Reviewed 16 September 2016 via mobile

Recently stayed here for 2 weeks while working in the area... I can't say enough good things about my stay. My checkin and the front desk clerk was great. My room was clean, the bed comfy, nice TV and programming, great/ fast wifi. Close to many restaurants & stores. Easy access to the 92 & 101. In the weekend, there...

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Helpful?
Thank bu1larry
ResInnSM, Front Office Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for sharing your experience at the Residence Inn San Francisco Airport/San Mateo. I will be sure to pass on your praise to my team members and make sure they provide the same level of service to all of our guests. Please let us know if you'll be returning to the area and we'll do our best to make...

London, United Kingdom
Reviewed 1 September 2016

Stayed here on business with my finance (traveled from the UK). It was near my work location and with a car it was only a 5 min drive. My Fiance doesn't drive with made commuting to local towns and San Fran on her own tricky without the use of taxi's / Uber / Lyft so be prepared for that. The...

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Helpful?
Thank Alpagot
ResInnSM, Front Office Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for sharing your experience at the Residence Inn San Francisco Airport/San Mateo through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay. I will make sure my team continues to provide the best service possible and will make sure they hear your wonderful comments. We are expecting to...

Reviewed 13 August 2016 via mobile

This was my base for a month in May 2016. It is essentially a business residence. The apartment was a very nice space and well equipped. It was much better than spending a whole month in a normal hotel room. It was nice to have the option cook for yourself instead of eating out every day. The kitchens were very...

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Helpful?
Thank Ourmanoflondon
ResidenceInnSanMateo, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Dear Guest, I would like to THANK YOU for taking the time to post a review about your stay at your home away from home, Residence Inn by Marriott San Mateo. We are very glad our facilities and amenities were up to your expectations. I will share your feed back with our staff as they take great pride in the...

A TripAdvisor Member
Machias, ME
Level Contributor
4 reviews
8 helpful votes
Reviewed 28 June 2016 via mobile

The two rooms we had both smelled of pet odor really bad, like the carpets were saturated with years of 'accidents'. Absolutely the nastiest place I've ever stayed, and I've stayed in some real dives. We were totally grossed out. Recommendation: Avoid.

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3Thank A TripAdvisor Member
ResInnSM, Front Office Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for sharing your experience at the Residence Inn San Francisco Airport/San Mateo through TripAdvisor. It is our mission to provide a comfortable place for our guest's to stay and we obviously failed in that mission. I will consult with our head housekeeper and try to make sure your experience is not repeated. Please feel free to contact me...

Singapore
Reviewed 25 June 2016

Stayed here for 5 days. Rooms were very spacious and clean, though an in-room safe would have been welcomed. There's a full kitchen. Wifi in-room is free for Marriott was Rewards members. Wifi strength is decent for emails and casual browsing. All blocks are 2 storeys high with no lift, so a ground level room would be more appropriate for...

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Helpful?
Thank RichardsRN
ResInnSM, Front Office Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for sharing your experience at the Residence Inn San Francisco Airport/San Mateo through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue...

Manila, Philippines
Reviewed 21 June 2016 via mobile

We stayed here for a week. The place is very clean and the breakfast is always good. There were many guests then and hotel occupancy was high. Great location for SFO or San Mateo bay area. Its about 10 mins to the airport. I like the free microwaveable popcorn that comes with the room. This is my third visit to...

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Helpful?
Thank Tonkiramos711
ResInnSM, Front Office Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for sharing your experience at the Residence Inn San Francisco Airport/San Mateo through TripAdvisor. It's always great to hear from guests such as yourself and we hope we can continue to provide you the service and amenities to make the Residence Inn your home away from home. We will be remodeling soon and have a lot of new...

Westport, Connecticut
Reviewed 25 May 2016 via mobile

After flying cross country, arrived at hotel at 1 am. As a lifetime platinum member, and having booked on the web site that had a three day cancellation policy, I was confident that my rooms would be available. Upon arrival, I was informed rooms were oversold and that nothing was available in the area. Offered no help and never notified...

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Helpful?
Thank bl2705
ResInnSM, Front Office Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Good evening, I'm very sorry to hear about your experience with us and I'll be sure to implement some changes to ensure it does not happen again. Please reach out to me at sanmateofom@ih-corp.com, so I can look into your bookings, determine what happened, and see what type of compensation we can present you.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Thrive on Long StaysBook your 2012 US Open stay at our newly Renovated Residence Inn by Marriott San Francisco Airport/ San Mateo hotel located 8.6 miles from San Francisco International Airport (SFO) and 20 miles from the tournament! Spacious suites with separate living and sleeping areas, fully equipped kitchens, and free high-speed Internet access provide guests the perfect extended stay accommodations. Join us for a complimentary breakfast buffet and light dinner Mon-Thurs evenings in our Gatehouse. Bridgepointe and Hillsdale Shopping Centers conveniently located to our hotel. Hotel is near many excellent golf courses including Mariners Point and Poplar Creek. Fun is found at attractions Malibu Grand Pix Go-Kart & Golf, San Mateo Expo Center, Coyote Point Recreational Area and San Francisco's major league sports events at Candlestick and AT&T Park. After all this excitement relax in the pool, spa and Sport Court at the Residence Inn by Marriott San Francisco Airport San Mateo hotel. ... more   less 

Additional Information about Residence Inn San Francisco Airport/San Mateo

Address: 2000 Winward Way, San Mateo, CA 94404
Region: United States > California > San Mateo
Price Range: $189 - $523 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn San Francisco Airport/San Mateo 3*
Number of rooms: 160
Reservation Options:
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Also Known As:
Residence Inn San Francisco Airport/San Mateo Hotel San Mateo
Residence Inn San Mateo
San Mateo Residence Inn
Hotel Style:
#3 Business Hotel in San Mateo
#5 Family Hotel in San Mateo
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn San Francisco Airport/San Mateo staff and other travellers.
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Questions? Get answers from Residence Inn San Francisco Airport/San Mateo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are a light sleeper, you might prefer a second floor room. I did hear my upstairs neighbors walking at night.”
 of 5 bubbles Lelw36, 22 Mar 2017 | Read review
“Ask for a penthouse suite located in back of inn.”
 of 5 bubbles Idlemom, 18 Jan 2017 | Read review
“Good hotel at reasonable cost”
 of 5 bubbles tukumartpt, 30 Nov 2016 | Read review
“Higher floors have less A/C unit noise”
 of 5 bubbles Alpagot, 1 Sep 2016 | Read review
“I always ask for a quiet room. This usually takes care of issues with elevator, ice machines, traffic noise, faulty ac.”
 of 5 bubbles Claudia0708, 23 May 2016 | Read review
5 of 5