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I've stayed at a few of these hotels before. I like the convenience of the kitchen. It's like a home away from home. This particular location is by far the cleanest, friendliest, and most modern of all the Extended Stay locations I have visited. Tammi...More
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 1 week ago
John, thanks for the gracious review and naming us as your second home. We are thrilled to read you were impressed with our hospitality and that our ideal location was a perfect match for all your needs. It was a pleasure to have you as...More
This was our first stay at an Extended Stay America and we really liked the one at San Rafael, CA. The room was clean and the bathroom sink stopper held water (important to me for shaving). The atmosphere was quiet for a restful night's sleep.More
Thank Allan B
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded May 13, 2018
Allan, thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome...More
At check in, there wasn’t anyone at the front desk. I spent a few minutes calling “hello”.
The desk clerk arrived with latex gloves on her hands, she was very friendly and apologetic for the delay, but explained she was doing the laundry. Ok, I...More
2 Thank Wallaceneff
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded May 23, 2018
Wallace, thank you for taking the time to post a review. Although we are happy that you were pleased with your accommodations and the hospitality, we’re disappointed to read our hotel and facilities did not provide the value you were hoping for. Please accept our...More
I stayed here with my family on a special vacation.
The room had a strange lingering odor, common areas were unkempt, and the breakfast is bare. Nothing to write home about.
The walls are so thin, I could hear the man snoring in the next...More
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded May 25, 2018
Mega, thank you for being our guest. We always want to provide our guest a peaceful and quiet stay. However, we are sorry we fell short during your visit. Your feedback is appreciated, and we will use these comments as a training tool so that...More
I get it. Extended Stay cuts their expenses by limiting maid service. That's all well and good. We keep our room clean without assistance. However, the common areas are the responsibility of management to clean and maintain and in this facility and they are lacking...More
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded May 14, 2018
Thank you for your feedback. We are pleased you choose to stay with us, but we are sorry we missed meeting some of your expectations. We value your feedback and would like to inform you that, to respect the privacy of our long term guests,...More