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full kitchen with fridge, stove, sink, microwave
Pool is only partially covered, so it is still cold during winter.
Unfriendly Staff, especially Marion
Early check in is not an option. Front desk will turn you away and...More
Response from Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 13 January 2016
Thank you for providing us with details about your stay. The service issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I will be using your comments as a training tool to coach...More
I had a voucher for a free night's stay, but the 800# reservation line would not let me use it. I called the hotel directly and they said they could make the reservation with the voucher, but to just come in and the manager would...More
Thank Justin H
Response from Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 17 November 2015
Thank you so much for posting a review of our property. I am so pleased to read that our staff provided you with exceptional customer service and accommodated your needs with a great stay! The staff and I would like to thank you again for...More
I travel a lot for my work and I had read the reviews for this hotel; however after staying is this hotel I can say that it was a pleasure to stay there. If you're looking for room service this is not the kind of...More
Thank guillermo g
Response from Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 4 November 2015
Your feedback is extremely valuable to us and we are delighted to receive such positive comments. I’m thrilled we were able to provide you with excellent customer service and a comfortable stay! Once more, thank you for posting your review. We look forward to having...More
Our home was undergoing construction and we need a place to stay. Little did we know it would be a year. After the first week at the San Rafael facility, Debbie, Tami and Louise knew us by our first name and even knew the dog...More
Thank Gary A
Response from Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 30 December 2015
I want to thank you for taking the time to post a review of your stay. I am so proud of our staff for providing you with exceptional customer service. I am thrilled that we were able to accommodate your needs with a home away...More
I agree with the other reviewer about the mattresses, very, very noisy when anyone moves at night. The worst thing though is the fire alarms. I had been there for just the first 9 days out of a month long trip and the fire alarm...More
1 Thank E S
Response from Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 13 October 2015
I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your comments about our staff; however, I sincerely apologize that you did not have a comfortable stay. In response to your feedback, we will be conducting an...More
US$173 - US$282 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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United States >
Marin County >
Also Known As
Extended Stay Deluxe San Rafael Hotel San Rafael ,