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This review is long overdue since I no longer receive a link in my emailed bill asking me for my feedback.
I have been staying at this property for years and this review is dedicated to Beth, Karl and Keven for their exceptional hospitality. They...More
I picked this hotel because my husband had points to stay there. But also because when I looked on the map, it is a little town that is quite easy to get to from San Francisco airport. You simply head straight across the Golden Gate...More
2 Thank Floridabeacbum
Response from Anthony C, General Manager at Four Points by Sheraton San RafaelResponded September 18, 2018
Thanks for the excellent review!
We're delighted your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our convenient location and welcoming service as well as our pool area. That's what...More
The San Rafael team was beyond accommodating! Both initially, when they gave myself and my girlfriend a phenomenal room with a super late at night check-in. But again, at check-out as they help me manage a personal emergency. Thoughtful, welcoming, professional, all-around great customer service!...More
Response from Nomad816763, General Manager at Four Points by Sheraton San RafaelResponded 1 week ago
Thanks for the splendid review!
It's fantastic you had such an excellent experience with us and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love...More
It had been about 10 years since I stayed here, but I had a pleasant stay then and was looking forward to coming here again after spending a couple of days at Yosemite and heading to the wine country.
The hotel is located in a...More
Response from Nomad816763, General Manager at Four Points by Sheraton San RafaelResponded 3 weeks ago
Thank you for sharing the fantastic review with us, Sowellman!
We're happy to hear that you had a pleasant stay with us. It's wonderful to know that you appreciated our convenient location as well as our spacious rooms and friendly service. We strive to create...More
Choose the hotel since I have meetings in San Francisco and the city was sold out. Turns out to be a great find. I received a proper Platinum member greeting, a lovely large room and excellent service for my quick stay. The room had a...More
Response from Nomad816763, General Manager at Four Points by Sheraton San RafaelResponded 4 weeks ago
Thanks for sharing this glowing review, Alex!
We're thrilled to hear you enjoyed your stay with us! It's our pleasure to accommodate you to the fullest extent. Your compliments for our comfortable accommodations and amenities let us know we're doing our job. After all, we...More
Thank you for reaching out to us. We do have handicap accessible rooms and some of them have roll in showers. All of our handicap rooms have comfort bars by the toilet and shower area. Should you have any other questions... More
Thank you for reaching out to us. We do have handicap accessible rooms and some of them have roll in showers. All of our handicap rooms have comfort bars by the toilet and shower area. Should you have any other questions please let us know. We hope to see you soon.