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Four Points by Sheraton San Rafael

597 reviews
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Traveller (100)
Room & Suite (46)
Pool & Beach (9)
Overview
  • Excellent21%
  • Very good39%
  • Average22%
  • Poor12%
  • Terrible6%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Four Points by Sheraton San Rafael
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (597)Write a Review
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1 - 5 of 564 reviews
Reviewed 2 weeks ago

If you are looking to visit the Bay Area and plan to see a lot of the area sights you should consider Four Points by Sheraton in San Rafael. Close enough to ease into San Francisco and all the iconic sights there as well as...More

Thank imagemakerHouston
Hotel's Favourite
Reviewed 30 November 2017 via mobile

This has been my first experience at a Four Points by Sheraton and what a delightful surprise. Nice clean rooms, helpful staff, but what really stands out was the little amenities they provided. Things like toothbrush, toothpaste, mouthwash, qtips, just to name some things. I...More

Thank hidelisa
Response from Pat S, General Manager at Four Points by Sheraton San RafaelResponded 4 weeks ago

Wow...thank you so much for taking the time to write your review and for your great comments. I always share feedback from our guests with the staff...both good and not so good and I know that they appreciate and learn from what is shared, so...More

Reviewed 4 weeks ago via mobile

Ok hotel with ok location. Rooms are nice . Stayed there and needed a rather late check out and was told to pay for a full night. Don’t expect too much flexibility here. They prob don’t need it. Would go back because the hardware is...More

Thank asiatraveler1964
Response from Pat S, General Manager at Four Points by Sheraton San RafaelResponded 4 weeks ago

Thank you for taking the time to write a review about your most recent stay with us. I certainly apologize that you felt that we were not flexible relative to your request regarding a late check-out. We do try our best to accommodate requests such...More

Reviewed 9 January 2018

This hotel and staff gave me the worst travel experience I had in a year. Just for some reference I have had 44 flights and 68 hotel room book in the last 365 day alone. I DO understand bad thing can happen when you travel...More

2  Thank russrichardsun
Response from Pat S, General Manager at Four Points by Sheraton San RafaelResponded 4 weeks ago

I certainly apologize that our life safety system woke you and that due to the issue at hand, we were unable to reset the system properly until it was clearled by the Fire Chief and the technician was able to assess and find the cause....More

Reviewed 8 January 2018

I have stayed here a number of times, and I'm sorry to say I have seen a decline. I am a Platinum member, and the room, on the "SPG floor" was next to a full, smelly trash bin - the whole hallway smelled bad. Think...More

1  Thank trvlin_man
Response from Pat S, General Manager at Four Points by Sheraton San RafaelResponded 4 weeks ago

First and foremost let me apologize for having this guest room available in our system for a guest to check into. From your comments, it does not appear that it was cleaned properly from the previous guest and should not have been listed at vacant...More

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Hot Tub
Details
Price range
US$136 - US$267 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$136 - US$267 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (100)
Room & Suite (46)
Pool & Beach (9)
Dining (8)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
karinl827
21 March 2017|
AnswerShow all 2 answers
Response from Pisces2 |
Thank you for reaching out to us. We do have handicap accessible rooms and some of them have roll in showers. All of our handicap rooms have comfort bars by the toilet and shower area. Should you have any other questions... More
1
Vote
Carol B
22 January 2015|
AnswerShow all 5 answers
Response from Ed Y | Reviewed this property |
Unfortunately no, I travel with pets so I feel your pain. Someday the hotel industry will get it.
0
Votes
Room Tips
"Don't go here"
Read review
"I love to have a room off the back or on the pool. Both had patios to sit out on."
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"Ask for a view of the beautiful hills in San Rafael."
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"higher floors away from the freeway are best"
Read review
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