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Four Points by Sheraton San Rafael

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Four Points by Sheraton San Rafael
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557 Reviews from our TripAdvisor Community

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Showing 530: English reviews
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Reviewed 4 days ago NEWvia mobile

If You want to have a pleasant, uncomplicated and easy stay this is the place to go. Hotel is nice - it's not luxury, but modern, clean, neat and family friendly. Staff is friendly, surroundings great.

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Helpful?
Thank Maria L
Management response:

Thank you for taking the time to review our property Maria! We are all so glad to hear that you enjoyed your stay with us here at the Four Points by Sheraton in San Rafael! Our team works hard to exceed each guests expectations and make sure every guest leaves happy! We hope to see you again when you return...

HOTEL’S FAVOURITE REVIEW
Reviewed 2 March 2017

I'm from California and my family lives still lives in Marin. I live in Seattle now and I visit at least once a year, and sometimes more. For years I'd alternate between this hotel and the other "big" hotel. But the last half dozen times I've visited I've stayed here and it's become like an old friend. I've always like...

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Helpful?
1Thank Jeff G
About Hotel's Favourite Review
Pat S, General Manager at Four Points by Sheraton San Rafael, responded to this review

Jeff...thank you so much for taking the time to write a review for the hotel. It's always nice to hear when our guests experience what we work hard to deliver...a welcoming and friendly place to "come home to", so thank you for sharing. We look forward to welcoming you back on your next trip here from Seattle.

Medford, OR
Reviewed 2 weeks ago via mobile

A bit hidden away on a hill, near the Northgate Mall, this hotel had a clean, spacious, and modern office. Same for the rooms. Ample parking near access points, though tight quarters out front for check-in. We ate at the restaurant and the meal and service was above-average for a hotel restaurant. Very accommodating for special needs, late check-out, etc....

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Helpful?
Thank Molly56A
Tajuana S, Guest Relations Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you Molly for taking the time to leave your review about our property! Everyone on our team takes great pride in making sure that each guest has a wonderful stay while they are here with us. We appreciate your review of the check in process as well. We have some new associates who are still in training and this...

Evansville, Indiana
Reviewed 2 weeks ago

We were directed to this hotel by another hotel that was full. When we arrived people were waiting in line to check in, because there was only one person available at the desk. took us at least 45 min. just to get checked in. I felt so bad for the lady checking people in, because she was doing all she...

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Helpful?
Thank Cher1962
Tajuana S, Director of Sales at Four Points by Sheraton San Rafael, responded to this review

Thank you so much for your comments about the hotel and staffing. Sometimes we can get an unexpected rush and that can be difficult if it happens on short notice. Your feedback is very important to us, we have reviewed our staffing model in our weekly managers meeting and shared your comment with the respective department heads to ensure we...

Lincoln, California
Reviewed 2 weeks ago

Have stayed at this property twice now. The four points hotels are all over the map in terms of quality. After staying at a handful of four points hotels ( see my other reviews ) they have been 50% good/very good and 50% very bad. So far this one falls into the good/very good category and we will return. One...

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Helpful?
1Thank William M
Pat S, General Manager at Four Points by Sheraton San Rafael, responded to this review

William...you should be a travel writer! Thank you so much for your descriptive review of your recent stay with us. The reader will definitely have a great overall picture of not only the property but the surrounding area after reading it. Feedback is such a gift, so thank you for sharing your thoughts and observations. We are thankful to be...

Kansas
Reviewed 18 March 2017

I stayed at the Four Points on a business trip, it was more than I expected and very clean. Lots of areas to just relax, especially the fire pit by the pool. The bed was good with lots of amazing pillows. FREE WIFI!!! The room was spacious and had a microwave and a refrigerator, I also appreciated the free bottled...

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Helpful?
Thank WellTraveledLady
Pat S, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you so much for taking the time to write a review about your stay with us. The entire Staff works hard to ensure that all of our guests feel welcome and well cared for and from everything that you mentioned, it sounds as though we accomplished that. All of your comments were shared with the respective departments, as it...

Independence, Missouri
Reviewed 14 March 2017

I stayed at this hotel for 8 nights. The front desk staff was great. The room was clean and had a nice desk area, refrigerator, and microwave. The king size bed was fine. The room was clean and I had no issues. The cleaning service was fine. A little hit and miss on replacing coffee, but otherwise fine. They left...

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Helpful?
Thank rickity
Pat S, General Manager at Four Points by Sheraton San Rafael, responded to this review

Wow...what a nice overview of what you experienced and what others may experience when they stay with us. The Staff works hard to make sure that each of our guests are welcomed and feel as though they are coming home. Your descriptions and comments, both positive and those that offer suggestions are welcomed. Being better at what we do is...

San Rafael, Ca, United States
Reviewed 13 March 2017

For San Rafael, this is probably your Best Bet. They remodeled most of it. It's fairly clean. And it has a great entry way and an Awesome Space up front when you first walk in with a Great fire place, very well designed space with cool furniture and art work, etc. where you can actually mingle and meet people. Plenty...

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Helpful?
Thank michaelkX7323LY
Pat S, General Manager at Four Points by Sheraton San Rafael, responded to this review

Michael...Thank you so much for your kind words about the hotel! You enable readers to envision what they will see when they arrive to the hotel and what they will experience. We are proud and happy about the recent renovation and we hear everyday, that it feels good...like coming home! You can't ask for more than that. Thanks again. We...

Reviewed 8 March 2017 via mobile

The hotel is clean and staff are friendly. However there is a lot of noise from the highway. Also furniture is kind of tired and there are fixtures and doors that need maintenance. Overall experience could be better. There seems to be some neglect for the facility which is fairly new.

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Helpful?
Thank yfess2
Pat S, Manager at Four Points by Sheraton San Rafael, responded to this review

We appreciate your feedback. We're deeply disappointed to hear that your stay with us was less than ideal. We strive to offer our guests quality service and comfort. However, your experience is not on par with the service we're accustomed to providing. Your happiness and satisfaction are very important to us and we'll be addressing your concerns with the appropriate...

Sydney, Australia
Reviewed 2 March 2017

I arrived late at night from a London flight, so was tired. I went to check in only to find that my room request could not be accommodated, and so I expressed my irritation, as I had been to the hotel many times before, and have been a member of SPG for many years. The 2 young desk clerks went...

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Helpful?
Thank Kathryn150
Pat S, General Manager at Four Points by Sheraton San Rafael, responded to this review

Kathryn...thank you so much for your positive comments regarding your stay with us. I do aplogize that your room request could not be accommodated, however, I am happy to hear that the Staff did all they could to exceed your expectations. Thanks again for your comments. We look forward to having you as our guest again soon.

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Four Points by Sheraton San Rafael is just north of the Golden Gate Bridge and centrally located in the scenic north coast and renowned hills of Marin County. Close to Sonoma, and Napa wine country. ... more   less 

Additional Information about Four Points by Sheraton San Rafael

Address: 1010 Northgate Dr, San Rafael, CA 94903-2502
Region: United States > California > Marin County > San Rafael
Price Range: $173 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton San Rafael 3.5*
Number of rooms: 234
Reservation Options:
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Also Known As:
4 Points By Sheraton San Rafael
Four Points By Sheraton San Rafael Hotel San Rafael
Sheraton San Rafael
Four Points San Rafael
San Rafael Sheraton
San Rafael Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton San Rafael staff and other travellers.
2 questions
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Questions? Get answers from Four Points by Sheraton San Rafael staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors away from the freeway are best”
S9779FKwilliamm, 3 Apr 2017 | Read review
“Try to get a room overlooking the pool”
Kathryn150, 2 Mar 2017 | Read review
“Ask for a room away from the highway as it can be really noisy.”
jeffgR8902KY, 2 Mar 2017 | Read review
“Ask for a private patio. Determine if you want to be near the pool (ie, noise).”
teresafG6671HD, 24 Jan 2017 | Read review
“Check in early, request a non-freeway facing room”
byronj990, 30 Dec 2016 | Read review
5 of 5