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Four Points by Sheraton San Rafael

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Traveller (103)
Room & Suite (46)
Pool & Beach (9)
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Overview
  • Excellent21%
  • Very good39%
  • Average22%
  • Poor12%
  • Terrible6%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Offers from Four Points by Sheraton San Rafael
Special Offer: Breakfast for 2 Included
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Offers from Four Points by Sheraton San Rafael
Special Offer: Breakfast for 2 Included
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (603)
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1 - 5 of 570 reviews
Reviewed 2 days ago via mobile

We just spent a weekend at the Four Points Hotel by Sheraton in San Rafael. We were there for a dance competition at the Marin Auditorium. The hotel was great very clean and easy parking. The pool was beautiful the kids went in the hot...More

Thank englishjulie
Response from Pat S, General Manager at Four Points by Sheraton San RafaelResponded 2 days ago

Thank you for taking the time to write a review regarding your stay with us this past weekend. As a General Manager, your kind words are music to my ears, as the staff works hard to ensure our guests are happy and feel at home...More

Hotel's Favourite
Reviewed 4 February 2018

If you are looking to visit the Bay Area and plan to see a lot of the area sights you should consider Four Points by Sheraton in San Rafael. Close enough to ease into San Francisco and all the iconic sights there as well as...More

Thank imagemakerHouston
Response from Pat S, General Manager at Four Points by Sheraton San RafaelResponded 2 weeks ago

Thank you so much for taking the time to write a review about your stay with us. It was nice to hear that you felt that our location put you in the center of it all and that you found the Staff Friendly and Accommodating....More

Reviewed 5 days ago

This is a beautiful property, aesthetically very pleasing, but we were disappointed in the service, or the accoutrements. There were no tissues, the shampoo dispenser in the shower was empty, and the other similar supplies were of rather low quality. For the price of our...More

Thank Barbara946
Response from Pat S, General Manager at Four Points by Sheraton San RafaelResponded 2 days ago

Thank you for your candid feedback. I do apologized that your bath amenities were not properly filled and that you felt that our standard Four Points items were not the quality that you expected. I have discussed your feedback with our Housekeeping Manager as well...More

Reviewed 1 week ago via mobile

Free hotel parking; Breakfast is pretty good with juice, coffee, etc at usd14. Prompt room service, friendly staff, clean room and comfy bed. I’m happy with my stay overall and will come back to this hotel for my future stays.

Thank Regqueen
Response from Pat S, General Manager at Four Points by Sheraton San RafaelResponded 2 days ago

Thanks for taking the time to comment about your recent stay with us. Your feedback is important to us and I appreciate your kind words. We look forward to seeing you again.

Reviewed 3 weeks ago via mobile

I think in the old days the Sheraton used to be swank but this one was not. It was obviously a freeway hotel. Something happened in the area and there was no electricity for part of the night and the whole day. Had to call...More

Thank lahainalizard
Response from Pat S, General Manager at Four Points by Sheraton San RafaelResponded 2 weeks ago

I appreciate you staying with us and apologze that due to a transformer going out, that there was no power for a good portion of the day while PG&E worked to install a new transformer. It sure wasn't what anyone would expect or think would...More

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Hot Tub
Details
Price range
US$142 - US$326 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$142 - US$326 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (103)
Room & Suite (46)
Pool & Beach (9)
Dining (8)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
karinl827
21 March 2017|
AnswerShow all 2 answers
Response from Pisces2 |
Thank you for reaching out to us. We do have handicap accessible rooms and some of them have roll in showers. All of our handicap rooms have comfort bars by the toilet and shower area. Should you have any other questions... More
1
Vote
Carol B
22 January 2015|
AnswerShow all 5 answers
Response from Ed Y | Reviewed this property |
Unfortunately no, I travel with pets so I feel your pain. Someday the hotel industry will get it.
0
Votes
Room Tips
"get a mountain and pool view room or a mountain view room or just a pool view room both are gorgeous !"
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"Don't go here"
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"I love to have a room off the back or on the pool. Both had patios to sit out on."
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"Ask for a view of the beautiful hills in San Rafael."
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