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Extended Stay America - San Ramon - Bishop Ranch - West

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Room & Suite (24)
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Overview
  • Excellent17%
  • Very good13%
  • Average15%
  • Poor19%
  • Terrible36%
22 Dec 2017
“Extended Stay America San Ramon”
15 Dec 2017
“Same price as full service hotel”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Laundry Service
2 Star Hotel
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Additional information
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Offers from Extended Stay America - San Ramon - Bishop Ranch - West
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (146)
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1 - 5 of 145 reviews
Reviewed 5 days ago via mobile

Dirty. Staff was inefficient and wouldn’t answer the phone so I could get the linens to make the pullout sofa bed. The room I reserved was not “made up” so we got stuck in a room that didn’t work for our family. No toilet paper....More

Thank annarba
Response from 00esa, Manager at Extended Stay America - San Ramon - Bishop Ranch - WestResponded 5 days ago

Annarba, thank you for selecting our hotel while in the area. We understand your disappointment and frustration when you realized the sofa bed in your suite was not made up with linens and you had to make the bed after a long travel day. Please accept...More

Hotel's Favourite
Reviewed June 26, 2017

This new hotel staff is really trying to improve things. There was a lot of problems when this last management took over the hotel. They are trying to make this better. That take time. Mary and Pete seem like they care.More

Thank angels4pop
Response from 00esa, General Manager at Extended Stay America - San Ramon - Bishop Ranch - WestResponded June 28, 2017

Thank you for taking the time to evaluate your visit at Extended Stay America - San Ramon - Bishop Ranch – West. It’s our pleasure knowing you loved our outstanding service and the staff took excellent care of you. I will surely share your praises...More

Reviewed 3 weeks ago via mobile

I had a good stay at extended stay. The staff especially the front desk were friendly and helpful They were courteous and considerate. In case of they had difficulty in helping me,they explained with the reason as why they could not help. Overall I enjoyed...More

Thank Anoop N
Response from 00esa, Manager at Extended Stay America - San Ramon - Bishop Ranch - WestResponded 3 weeks ago

Anoop, thank you for taking time to review your stay at Extended Stay America. We’re glad to know you had an enjoyable experience and that the service provided by our staff exceeded your expectations. It was a pleasure to have you as our guest, and...More

Reviewed May 17, 2018

The room smelled musty. We checked in late and exhausted and didn't have energy to complain. The windows and traps were filthy. The phone had food crust all over it and two black pubic hairs on the cord and table. You can tell housekeepers don't...More

Thank Linda J
Response from 00esa, Manager at Extended Stay America - San Ramon - Bishop Ranch - WestResponded May 17, 2018

Linda, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable...More

Reviewed May 8, 2018

I have stayed in this hotel twice before, once in 2015 and once in 2016 but this year (2018) my experience is worse than ever before. The carpet in the room as heavily stained. There are spiders everywhere. The AC system only cools but does...More

Thank muazzams2017
Response from 00esa, Manager at Extended Stay America - San Ramon - Bishop Ranch - WestResponded May 8, 2018

Muzzam, thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you encountered while being here. Your feedback shares the areas we need to improve with,...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Laundry Service
Room amenities
Microwave
Details
Price range
US$113 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$113 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (35)
Room & Suite (24)
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Room Tips
"Location is good. That's about it."
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"Rooms on the east side of building are freeway noisy"
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"Rooms in the front of the building may be a little quieter (the ones with odd numbers) as they are a little..."
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"None at this time."
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