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Embassy Suites by Hilton Santa Ana Orange County Airport

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Embassy Suites by Hilton Santa Ana Orange County Airport
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1,015 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Santa Ana Orange County Airport
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Showing 996: English reviews
Hesperia
Reviewed 14 July 2016

Not happy with how I was treated when someone from a hotel window throw orange juice at my car and the staff didn't even care! Security was right there when it happened and management should of been called to see if my car was okay and at least offer a free car wash to me.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank melissahH3797IS
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

MelissahH3797IS, Turns out it wasn't our security officer, but one of our bell staff. I know you have had a discussion with Tim our Assistant General Manager and he tells me you and he came to a solution. Unbelievable that a guest would through OJ from their room on your car as you drove by. The team member did tell...

lindsay, ca
Reviewed 14 July 2016

So where do I start?! This place was awesome. I have stayed in many Embassy Suites, but this one shines the brightest among them! From the moment we drove up the very friendly valet welcoming us. The greeting from inside staff upon arriving was awesome, room awesome! We bought dinner from the restaurant inside the hotel but ate it our...

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Helpful?
Thank radoki
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

radoki, So glad you and the team had a great stay. Our goal is awesome results and I will share your review with my wonderful team.

Franksville, WI
Reviewed 11 July 2016

Nice hotel, great staff! The place seemed a bit dated, but they were updating while I was there. The shuttle service was great as was Scott, the driver. The staff behind the desk was also nice. LOVE the pillows!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank DebRFranksville_WI
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

DebRFranksville, Love hearing about our staff and specifically Scott in such wonderful reviews. I'm buying Scott lunch when I see him and we will share your review. Thanks for the business.

Irvine, California
Reviewed 11 July 2016

We fell in love with the Embassy after this stay, we will only stay at Embassy Suites hotels from now on! The room was perfect, the staff was friendly And the food was excellent. We cannot wait to stay again.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 960tiffanid
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

960tiffanid, Wow! Yes Embassy Suites is a great brand and we are trying to become one of the best. Our staff takes great pride and we are getting more and more consistent. Soon the renovation will be over and we will have great service and new rooms. We look forward to your return.

Gilbert, United States
Reviewed 11 July 2016

If your are using your Hilton Honors points for your stay - YOU MUST GO THROUGH THE Hilton Central Reservations department. Make sure there are TWO reservations made, one for your stay minus the points you are using and the second reservation for the points you are using to get your free night(s). It CANNOT be done afterwards and the...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Gloria C
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Gloria C, Thanks for sharing the reservation process when using points. We are still working on the atrium design, but we hope to keep the koi and turtles.

Las Vegas, Nevada
Reviewed 10 July 2016 via mobile

Spent the weekend here and booked a 2 queen room. When we arrived they had been deemed out of commission so the front desk team went above and beyond and decked us out with 2 rooms. The kids loved it! They felt like royalty so thank you! Thank you to Leo who checked us in and helped us out as...

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Helpful?
Thank RandoGirl
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

RandoGirl, Yes we had a plumbing issue and lost several two bedded suites. Glad the team made the decision to give you two rooms and the kids loved it. Leo is a great night auditor and he Made it Right for sure.

San Francisco,
Reviewed 7 July 2016

Poor Staff and Management lack of customer service. Needs to learn how to be more professional when dealing with clients. Never tell a customer that is checking in to step aside to help several other customers.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank huggs125
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Huggs125, Thank you for letting us know. We got your Hilton survey and are reaching out. I apologize for the poor service at check in.

Sacramento, CA
Reviewed 6 July 2016

We stayed here for a family trip to Disneyland in April 2016, and were quite happy with our accommodations. Our room hadn't been updated in a while, but did feature flat screen TVs in the living room and bedroom. We have stayed at this hotel several times, and would recommend it to anyone.

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Helpful?
Thank Jeff R
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Jeff R, Room renovation is well underway and will be done by mid-September. Yes we were due and it's wonderful we are addressing.

Hemet, United States
Reviewed 5 July 2016

This is a very nice hotel. The rooms are large 2 room suites. Very clean, quiet. The made to order breakfast is top-notch. The hotel is in a good location, especially if you are traveling in/out of the Santa Ana Airport. However, they have recently added a fee and entry release arm for parking. The parking arm going in is...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Cheryl A
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Cheryl A, Thanks for your feedback. Parking starting over a year ago and the reason one must use their hotel key to get out is that really is the only control in place to ensure you have stayed and paid the parking fee. We just added new door locks with RFID keys which are amazing (no more strip to damage...

Redding, California
Reviewed 4 July 2016

The hotel is under.repair which is needed. The most remarkable team in any hotel. From management to ANY one who was in staff. They were very intentional to assist you in whatever need you had. I have stayed in 3 in the area and the staff bring us back to this location! Especially the breakfast team from Chef to table...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank bryanb453
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Bryanb453, Thank you for documenting your great stay and the compliment about the staff. We are trying hard to be our best and it's so fun to see you had a great stay.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
A gem among Santa Ana hotels, Embassy Suites by Hilton Santa Ana - Orange County Airport North features comfortable accommodations and a full range of thoughtful amenities. Located two-and-a-half miles from John Wayne/Orange County Airport, this all-suite hotel is located within easy reach of many Santa Ana, Costa Mesa, Irvine, and Tustin area businesses and corporations. Relax in a two-room suite with a separate living area and enjoy amenities such as two large, flat-screen TVs, a microwave and WiFi access. Host a corporate meeting or special event at this Santa Ana hotel, offering more than 8,000 sq. ft. of versatile meeting space for up to 380 guests. Relax while expert event planners take care of the details and enjoy all the support you need for business in the 24-hour business center. Start each morning with a free cooked-to-order breakfast and savor complimentary drinks and snacks at the Evening Reception*. Indulge in classic American cuisine and sample delicious signature desserts at the Sweet Spot Sports Bar & Grille. Bathe in this Santa Ana, California hotel's soothing whirlpool or plunge into the heated indoor pool. Re-energize with an invigorating workout in the modern fitness center, get some work done in the fully equipped 24-hour business center, or explore nearby Santa Ana area attractions. *Service of alcohol subject to state and local laws. Must be of legal drinking age. Parking: Self Parking is available to guest at $17.00 per night. Valet Parking is available to guests at $19.00 per night. ... more   less 

Additional Information about Embassy Suites by Hilton Santa Ana Orange County Airport

Address: 1325 East Dyer Road, Santa Ana, CA 92705
Region: United States > California > Orange County > Santa Ana
Price Range: $195 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Santa Ana Orange County Airport 3*
Number of rooms: 300
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotels.com and Orbitz so you can book your Embassy Suites by Hilton Santa Ana Orange County Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Santa Ana - Orange County Airport North Hotel Santa Ana
Santa Ana Embassy Suites
Embassy Suites By Hilton Santa Ana Orange County Airport CA
Hotel Style:
#3 Green Hotel in Santa Ana
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Santa Ana Orange County Airport staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Santa Ana Orange County Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I just can't recommend this hotel. There are nicer and more comparable pricing options near the airport.”
 of 5 bubbles 297KarenW, 13 Feb 2017 | Read review
“I'd go closer to the elevators, since they aren't noisy, and it can be a walk.”
 of 5 bubbles squirrelpaws, 8 Feb 2017 | Read review
“Upper floors away from elevators and stairs are quieter.”
  • View from 10th floor looking north
 of 5 bubbles geotech522, 4 Feb 2017 | Read review
“We stayed on the 9th floor, beautiful view, glass elevators.”
 of 5 bubbles GaryJ863, 18 Jan 2017 | Read review
“Pick a room on the back side of the hotel away from the highway if you have to leave your balcony door open for air.”
 of 5 bubbles 866tiffanyw, 17 Jan 2017 | Read review
5 of 5