This location is walkable to restaurants and shopping in central Santa Barbara. The rooms are clean, the grounds are well kept with a warm pool and jacuzzi. The staff are friendly and helpful. The grab-n-breakfast provide plenty of options and the coffee is fabulous.
Finally a hotel with a recliner ! My Mom is disabled and has trouble sleeping in a bed which makes taking an overnight trip anywhere almost impossible but the recliner was perfect she slept well and we had a great vacation. Also the entire staff here is amazing always friendly & helpful.
The room was clean, but very outdated (as in Early American) . The lobby staff was very friendly. Thankfully, we were only there for one night, but do not recommend and not up to the typical Best Western Plus quality.
My girls and I went on a hike and came back to the room at 10:30am in hopes we can change before checking out (check out time is 11am). The maid stopped by our room to persistently tell us the room is cleaned and proceeded to talk to the other staff about how we walked in with our dirty shoes. Questionable attitude considering I paid for my stay until the check out time. We felt uncomfortable and left the room without changing and earlier than the check out time.
The location is nice, there’s food across the street and target down the block. You’ll probably want to plan breakfast somewhere though, as the included breakfast isn’t much. The staff is very friendly and there is complimentary coffee, tea, hot chocolate, cappuccino, bottled water and coke in the lobby. The rooms are clean and you have a mini fridge and coffee maker
This woman purposefully not doubled but triple billed me because i was black and famous. I came in so i can fly out from SBA and now i am doing bad because it left me in the hole and the manager said that i will get my money back today and no answer. They had me on hold for 20 minutes with a cold call. The rooms were good the service bad Im never staying there again.
I stayed there on February 2020 I couldn't enter the right date bellow. We were celebrating our 29 wedding anniversary. The hotel was clean , comfortable and peaceful. The restroom has a bathtub. It is in a good location, close to most important places in Santa Barbara
The five stars is for the customer service the team always provides. I recently moved my son down to college and this hotel has become my home away from home. The consistency of their service is supreme. They are always there to make you feel like a top priority. The grounds are impeccable and it shows they take great pride in the work they do to make sure the place always looks great. The rooms are good, beds are great and I always have a good nights rest. Joel, Oscar, Gino and Victoria are amazing and a credit to their profession.
First, the front desk staff here is excellent. That's the good news... I'm here now and I'm spending almost $400 a night for this dump. The carpet in my room is torn. The paint in the bathroom is coming off. I turned on my wall unit heater this a.m., and my room immediately smelled like burning plastic. And the connecting door to the room next to me is paper thin. I get the pleasure of listening to every word of my neighbor's conversation, including the guy hacking into the sink every 30 seconds. True bliss at the Best Western Plus Pepper Tree Inn!!!
It is nice hotel in a convenient location. There is a large pool and hot tub towards the rear of the property. There is no street noise in the rooms. The staff is very friendly and made our stay very enjoyable.
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