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BEST WESTERN PLUS Pepper Tree Inn

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BEST WESTERN PLUS Pepper Tree Inn
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1,156 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Pepper Tree Inn
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Showing 960: English reviews
vista, United States
Reviewed 7 October 2014

I stay at best western as often as I can, I like the whole experience there and have stayed with them for both business and pleasure. I may stay with them as thirty or more nights a year so they must be doing something right

Review collected in partnership with Best Western
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Helpful?
Thank John N
ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review

John N. Thank you so much for being our guest. We know there are a plethora of choices and we are so grateful that you continue to choose the Pepper Tree Inn. My staff and I look forward to welcoming you back soon. Kind regards, Chivaun.

Waterlooville, United Kingdom
Reviewed 6 October 2014

Stayed 2 nights with my Partner as part of a touring holiday. Our group were welcomed with a champagne and cookies reception, with was a lovely touch. Santa Barbara is a gorgeous place, this hotel has a wonderful back drop of mountains. The grounds are lovely, rooms are a little dated but they try so hard with 'extras' included -...

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Thank donmat1964
Fremont, California
Reviewed 2 October 2014

I was driving down the coast from San Francisco Bay Area to San Diego and spent one night in Santa Barbara. My stay here was quite nice. The staff is amazing and does an outstanding job. The grounds are beautifully taken care of. The swimming pool area, the green grass, and the flowers are all so nice. I liked the...

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Thank mini
Los Angeles
Reviewed 1 October 2014

The best part about the hotel is the service. They do try hard to give you a good experience, and that alone is much appreciated - even many nice hotels don't offer as much courtesy. My room was not cleaned as well as I would hope - there were a few thick black curly hairs around the sink when I...

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1Thank eeshie
Pasadena, California, United States
Reviewed 30 September 2014

Wish I could give this hotel less than one star. We came to S.B. for a wedding and the whole town was booked so we gave this place a try based on Yelp and Trip Advisor recommendations. 

Let's start with the locker room smell. Absolutely disgusting. And when we complained, their answer was to mask it with stinky perfumey carpet...

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1Thank Lisa B
ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review

Lisa B. Thank you for taking the time to post your review. Of course, I am very disappointed that you did not find your stay with us satisfactory. The items noted above are not typical guest experiences and I apologize for the series of unfortunate events. I would love the opportunity to have you as our guest again and ensure...

Sheffield, United Kingdom
Reviewed 30 September 2014

Really lovely Spanish style hotel, a good swimming pool with lounge terrace around it! Located on fairly busy main road about 10 mins bus ride from centre of Santa Barbara. Convenient shopping centre just across the road, includes supermarket and a branch of Macey's. Our party was greeted with a champagne reception on arrival, much appreciated as we had been...

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Thank C H
Peoria, United States
Reviewed 28 September 2014

It was a pleasure staying at the BW Pepper-tree Inn! The front desk staff was very friendly and helpful upon arrival, management was great, and even the housekeeping made an effort to say good morning to us. Our room was clean, and nicely furnished. The high-speed wi-fi worked great, and was free! We used the pool and spa which was...

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Thank Christopher H
California
Reviewed 28 September 2014

Very nice clean comfortable room, good location for shopping and restaurants.Spent 2 relaxing nights. Courtyard and pool area is well maintained. Enjoyed jacuzzi & sitting out with friends around the pool.Also enjoyed sitting right outside our room where you have view of the pool area but unable to see guests on either side.The front desk is very helpful and friendly...

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Helpful?
Thank chevynova
ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review

Dear Chevynova, I am so pleased to read your review and you sounding so happy with our hotel: location, amenities and guest service. All things our dedicated staff strive for on a daily basis and uit sounds like we hit the mark. We look forward to you returning next year and relaxing with your friends here at the Pepper Tree...

Reviewed 24 September 2014

This place was a delight to stay at - many great features: Outstanding Wi-Fi connection and speed. Large HDTV and DirecTV. Refrigerator and microwave. Comfortable overstuffed chairs, one being a recliner. Outdoor patio area with chairs, secluded yet looking out on pool and landscaped lawn. Excellent bathroom facilities - vigorous flowing shower, nice fluffy towels and excellent brand of toiletries....

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Thank Jrenfrow350
Reviewed 23 September 2014

The hotel rooms are showing their age a bit, but the place is well-maintained and very clean. The complex is really beautiful with lovely landscaping and Spanish-style architecture. I can't say enough good things about the staff. They were so helpful and friendly, and they always made sure plenty of hot, strong coffee was available in the lobby each morning...

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Thank Heather W

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Amenities

Highlights
  • Pool
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Nestled on five acres of tropical gardens, the BEST WESTERN PLUS Pepper Tree Inn is a Spanish-inspired resort hotel with ornate tile and wrought-iron embellishments. The lush gardens feature pathways lined with palms and cascading bougainvillea. The hotel offers two heated tile pools, two whirlpools, an exercise room and massage facilities, conference facilities, complimentary parking and free high-speed wireless Internet service.The hotel's spacious, well-appointed guest rooms feature private decks or balconies overlooking the gardens and pool courtyards. The Treehouse Restaurant and Lounge offers casual dining for breakfast, lunch, and dinner and provides room, patio, and poolside service.Located on upper State Street with easy access to 101, the hotel is adjacent to the shops and restaurants at La Cumbre Plaza, and is just minutes from downtown Santa Barbara, world-class golf courses, award-winning wineries, glorious beaches, and the Santa Barbara Mission. ... more   less 

Additional Information about BEST WESTERN PLUS Pepper Tree Inn

Address: 3850 State St, Santa Barbara, CA 93105-3112
Region: United States > California > Santa Barbara
Price Range: $217 - $448 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Pepper Tree Inn 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Best Western Plus Pepper Tree Hotel Santa Barbara
Best Western Santa Barbara
Santa Barbara Best Western
Hotel Style:
#9 Business Hotel in Santa Barbara
#10 Family Hotel in Santa Barbara
#13 Romantic Hotel in Santa Barbara
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Pepper Tree Inn staff and other travellers.
4 questions
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Durham
8 months ago
Michigan
2 months ago

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Questions? Get answers from BEST WESTERN PLUS Pepper Tree Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you ask for a room with a normal sized toilet!”
  • The toilet was built for pre-teens and rented to adults at full price....
craig993, 9 Mar 2017 | Read review
“I liked being near the pool on the ground floor”
kimcsmiles, 14 Feb 2017 | Read review
“A lot of the rooms face the pool, which can be noisy.”
WanderingEarthling, 30 Dec 2016 | Read review
“Check the windows in the bathroom to see if they're closed if it's cold outside.”
333derekf, 30 Nov 2016 | Read review
“Do NOT stay here.”
987ericas, 21 Nov 2016 | Read review
5 of 5