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Biltmore Hotel & Suites

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Biltmore Hotel & Suites
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474 Reviews from our TripAdvisor Community

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Showing 451: English reviews
Reviewed 1 week ago

Worse hotel ever, both restaurants were closed for weekend, one was only opened for breakfast, no room service, I was never told this when I checked in. When I called front desk to inquire, I was told there was a subway or Starbucks about a five minute walk away if I needed food. My room was not a garden view,...

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Helpful?
Thank Suzanne V
Salt Lake City, Utah
Reviewed 1 week ago

Overnight stay for a football game. No outside restaurants or shopping in walking distance, as this hotel primarily serves the airport. Garden room was clean, comfortable and quiet. Staff was very helpful and accommodating. Restaurant breakfast buffet was varied and ample: the food was okay, nothing special. The restaurant staff was excellent and helpful. Airport shuttle was down when we...

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Helpful?
Thank Traveltruth041
Sparks, Nevada
Reviewed 2 weeks ago

The entire staff was very friendly and helpful. Specifically, Tony, Garrett and John were very helpful and made our stay an excellent one. We look forward to our next visit. We were in town for the 49ers game, and it was a great location with easy access to Levi's Stadium.

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Helpful?
Thank connorsfamilyreno
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Dear connorsfamilyreno, Greetings and Happy New Year! I'm glad you had a chance to make it out to Levi's Stadium for the 49ers vs. Seahawks game. Unfortunately, the 49ers season ended with another lost but we are hopeful with future seasons to come now that Trent Baalke is no longer the General Manager. Thank you for leaving us a wonderful...

San Jose, California
Reviewed 3 weeks ago

We had a company holiday party for 100 people and it was great! Jane was our advisor and she was able to walk me through all the different options. We had a blast! The food was good, and the place was just so nice and fancy our employees thought it was something special. Alex was the manager for the night...

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Helpful?
Thank cuong1981
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Dear cuong1981, Thank you for giving us the opportunity to host your holiday party. I am glad everything went well and that everyone had a blast. We look forward to working with you again for future events! Happy New Year from our family to yours. Cheers!! Regards, Stephanie E. Guest Relations

Reviewed 3 weeks ago

The staff was very organized from beginning to end in checking in our group and serving our needs. The staff was very hospitable and went the extra mile to ensure the equipment storage and bus drop/off pick up went smooth. They were very encouraging to our group and went out of their way to take a group pick in the...

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Helpful?
Thank Tim M
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Hi Tim, Thank you for leaving us a wonderful review. Again, it was a pleasure to have worked with you last year and we would love the opportunity to work with you again this year. Our staff had nothing but wonderful things to say about the band and spirit members. Good luck in the new year and we'll see you...

Reviewed 3 weeks ago

I have done a group booking with this hotel for three years. Stephanie E has consistently been fantastic to work with. As a travel professional, I truly appreciate her professionalism and prompt replies to my questions.

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Thank Mary Karis S
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Hi Karis, Happy New Year! Thank you for leaving us a great review. Looking forward to our continued partnership in the new year. Cheers! Regards, Stephanie E. Guest Relations

Sacramento, California
Reviewed 4 weeks ago via mobile

This is the worst hotel i have ever stayed at, no parking available, some of the staff are rude, dusty room and stinky bed, bath room is very small and shower doesn't seem to work fine water temperature is very hard to adjust. I won't stay here if i were you, no privacy you can even hear the next door...

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Thank anacorbin
Santorini, Greece
Reviewed 5 weeks ago

The Bitlmore staff is an incredible group and has been very accommodating of an annual group we have at the property. They are great to work with! The location of the hotel is very convenient for events in Santa Clara.

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Thank taylorlien
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Hi Taylor, It is always a pleasure working with you every year and thank you for taking the time to share your thoughts regarding your experience. We are definitely looking forward to working with you again next year. Happy Holidays! Regards, Stephanie E. Guest Relations

Stockton, California
Reviewed 7 December 2016

I called the Biltmore and spoke to Maggie and she was really helpful with getting my reservation done.(I had tons of questions) I ended up arriving early,John and Tamina were working the front desk and I was greeted with smiles. They checked me in early with no problem. Tamina let me know about breakfast times. The hotel was really clean...

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Thank Glitterz209
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Dear Glitterz209, We appreciate you taking the time to share your feedback. I am happy to hear that we have exceeded and satisfied your needs during your recent visit to Santa Clara. On behalf of the Biltmore team, we wish you and your family Happy Holidays! Regards, Stephanie E. Guest Relations

Santa Clara, California
Reviewed 5 December 2016

Great hotel - near the San Jose airport, convenient to many areas. Meeting space is excellent and the staff is extremely helpful. Last minutes changes are also met with courteous customer service. Looking forward to using them in 2017.

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Helpful?
Thank DC2016SC
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Thank you for leaving us a great review! We hope to host your meeting again in 2017. Wishing you and your team, Happy Holidays! Safe Travels, Stephanie E. Guest Relations

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Biltmore Hotel & Suites in Santa Clara, California is your ideal 3 Star Bay Area hotel, offering meeting facilities, pet friendly rooms, family friendly rooms and packages, and a San Jose Airport shuttle all near California's Great America and the Santa Clara Convention Center. ... more   less 

Additional Information about Biltmore Hotel & Suites

Address: 2151 Laurelwood Rd, Santa Clara, CA 95054-2754
Region: United States > California > Santa Clara
Price Range: $175 - $481 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Biltmore Hotel & Suites 3*
Number of rooms: 263
Reservation Options:
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Also Known As:
Biltmore Hotel And Suites, Silicon Valley Central
Biltmore Hotel Santa Clara
Biltmore Hotel Silicon Valley Central
Hotel Style:
#4 Romantic Hotel in Santa Clara
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Questions & Answers

Here's what travellers have asked, with answers from Biltmore Hotel & Suites staff and other travellers.
7 questions
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Washington
5 months ago
Los Angeles, California
7 months ago

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Questions? Get answers from Biltmore Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Never stay here, ever”
 of 5 bubbles 652suzannev, 4 Jan 2017 | Read review
“tower suites are great!”
 of 5 bubbles lisapE3950IW, 16 Nov 2016 | Read review
“Upper floors away from elevator”
 of 5 bubbles 93tiffanya, 14 Nov 2016 | Read review
“Ask for a room in the towers not at the front of the building”
 of 5 bubbles GrassValley_Brit, 3 Nov 2016 | Read review
“Near the SJC airport”
 of 5 bubbles vlaratorres, 11 Oct 2016 | Read review
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