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Embassy Suites by Hilton Hotel Santa Clara

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Embassy Suites by Hilton Hotel Santa Clara
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764 Reviews from our TripAdvisor Community

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Showing 745: English reviews
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Oakland, California
Reviewed 2 days ago NEW

The rooms are in need of updating, but there were two highlights during my stay: the super-fast check-in process and the excellent breakfast -- wide variety, made-to-order eggs, plenty of hot options, healthy fresh fruit and many other dishes. I booked a premium room, which was supposed to include in-room snacks and sodas, but they were never placed in the...

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Helpful?
Thank PeanutButters
Bishop, California
HOTEL’S FAVOURITE REVIEW
Reviewed 23 August 2016

This is our second stay at Embassy Suites. We had a great stay the first time, and if anything, it was better this time. The main reason it was better may not be completely in Embassy Suites control, but it just seemed a bit less crowded. We were able to easily find seats for the evening reception and the breakfast....

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Helpful?
Thank elwood9
About Hotel's Favourite Review
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

Glad to hear you enjoyed this stay a little bit more then your previous one. Your business and loyalty is truly appreciated, and we hope you come visit us again soon.

Pleasant Hill, California
Reviewed 4 days ago NEW

Dirty linen, no towels upon checkin, broken coffee machine and non working Jacuzzi. Hotel security knocked on our door at 11pm stating there were noise complaints on our room with two sleeping children and two sleeping adults. Awful stay, don't do it!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 112candacew
New Jersey
Reviewed 5 days ago NEW

During my stay, I became very ill. I had requested a quiet room (and was given a room on the top floor). I even asked if this room would be quiet and was assured it would be. I awoke early Wednesday afternoon to drilling above my head. When I called to complain and explained I was ill, they told me...

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Helpful?
Thank njcruisernb
Mike R, Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

I am very sorry to hear about the issues you experienced with your stay. I will be looking into what happened during your visit, so I can make sure it dosent happen again and train our team better on how to handle these issues.

San Lorenzo, United States
Reviewed 1 week ago

Everyone was so friendly and helpful. Room was very clean. The buffet breakfast was amazing, something for everyone and set up so it's not crowded. If I had to say something bad it would just be that parking fills up quick...but it didn't bother me. A great deal for the money.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 318guadaluped
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

Thank you so much for taking time out of your busy day to write such a positive review about our property. We truly appreciate the opportunity to view our hotel through the eyes of our valued guests.

Sacramento, United States
Reviewed 1 week ago

This hotel was nice, comfortable, warm and inviting! The breakfast was complete and could satisfy anyone's pallet! Andres at the front desk went out of his way to help me with directions and road closure information as I was trying to get my daughter there from Santa Cruz and HWY 17 was closed! I was worried and stressed! He was...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank fergus0nh
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

Thank you so much for your wonderful comments and for recognizing one of our team members by name. Our team works very hard and this kid of personal recognition is greatly appreciated by all of us. Hope to see you back with us again soon.

Markgroeningen, Germany
Reviewed 1 week ago

You will feel like 30 years ago... a refurbishment is really necessary. The breakfast is ok. Many parking spaces. I forgot my electric toothbrush in my room and sent a lot of emails to management and reception. Till this day i have no answer. This reflect a little bit the situation in this hotel. But at the end very nice...

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Helpful?
Thank tremmlinger
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

Thank you for your feedback regarding your stay with us. We are currently in the design process for our renovation that will take place at the end of this year, so hopefully you will be bale to come back and experience our updated product.

Sacramento, United States
Reviewed 1 week ago

We go to Santa Clara a couple/few times a year; and always try to stay at the Embassy Suites. We know what to expect - clean rooms, access to internet, fitness room, pool, fabulous made to order breakfast, great managers reception, and especially attentive, pleasant staff. This trip our sink was draining very slowly and I was unable to connect...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 177harrietk
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

We are so happy to hear that you enjoyed your stay with us so much. Our team works very hard to take care of our guests and I happy to hear how much you appreciated it.

Santa Barbara, United States
Reviewed 1 week ago

Embassy Suites are always good value to me. I was happy to be able to self park at this site. Our room was very quiet and the complementary breakfast was great! The only suggestion for improvement is for better complementary wireless service.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jailj2017
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

Thank you very much for taking the time to write a review about your stay with us, we truly appreciate the valuable opportunity to see our hotel through the eyes of our valued guests.

Arroyo Grande, California
Reviewed 3 weeks ago

Great complimentary breakfast and very helpful staff. We always stay here instead of the Hyatt next to the convention center. Pullout sofa is great for kids. The hotel is a bit dated but the beds are comfortable, shower heads are nice, and a new whole foods just opened up across the street (mini fridges in room). By far the best...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Simon L
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

It is great to hear that you and your family enjoyed your recent stay with us, we are a grat hotel for families and we work very hard to exceed our guests expecations with our breakfast.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Each of our 257 spacious rooms and two-room suites features a master bedroom with king-size bed, separate living area complete with wet bar, refrigerator, microwave oven, coffeemaker, hairdryer, full size iron and ironing board, queen-size sofa sleeper, two televisions with remote control, two telephones with voice mail capability, High Speed Internet Access and a well lit dining/work area. ... more   less 

Additional Information about Embassy Suites by Hilton Hotel Santa Clara

Address: 2885 Lakeside Drive, Santa Clara, CA 95054
Region: United States > California > Santa Clara
Price Range: $210 - $642 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Santa Clara 3.5*
Number of rooms: 257
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Cheap Tickets, Expedia and Travelocity so you can book your Embassy Suites by Hilton Hotel Santa Clara reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Santa Clara
Santa Clara Embassy Suites
Hotel Style:
#3 Romantic Hotel in Santa Clara
#8 Family Hotel in Santa Clara
#9 Business Hotel in Santa Clara
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hotel Santa Clara staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Hotel Santa Clara staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No Airport Shuttle”
 of 5 bubbles vikesmike, 17 Jan 2017 | Read review
“Stay on upper floors on the even side of the hallways. Check floor maps to be away from the ice machines too.”
 of 5 bubbles SunsetFaith, 28 Dec 2016 | Read review
“Don't take room 301”
 of 5 bubbles EdGracia, 22 Nov 2016 | Read review
“ask for a quiet room”
 of 5 bubbles zivn2013, 12 Nov 2016 | Read review
“stay somewhere else!”
 of 5 bubbles 731jeanettep, 11 Sep 2016 | Read review
5 of 5