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Embassy Suites by Hilton Hotel Santa Clara

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Embassy Suites by Hilton Hotel Santa Clara
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768 Reviews from our TripAdvisor Community

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Showing 748: English reviews
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Reno, Nevada
Reviewed 2 days ago NEW

I'm going to start with saying I'm a huge fan of Embassy Suites. Unfortunately this place was horrible. I always give any establishment the benefit of the doubt but our stay went from bad to "please God let us check out." There was food between the couch cushions, dirty sheets on the pull out bed and hair on 2 of...

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Helpful?
Thank stop_canttouchthis
Bishop, California
HOTEL’S FAVOURITE REVIEW
Reviewed 23 August 2016

This is our second stay at Embassy Suites. We had a great stay the first time, and if anything, it was better this time. The main reason it was better may not be completely in Embassy Suites control, but it just seemed a bit less crowded. We were able to easily find seats for the evening reception and the breakfast....

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Helpful?
Thank elwood9
About Hotel's Favourite Review
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

Glad to hear you enjoyed this stay a little bit more then your previous one. Your business and loyalty is truly appreciated, and we hope you come visit us again soon.

Cali
Reviewed 3 days ago NEW

I haved stayed here 2-3 times in the past year for business. I like the hospitality bar from 5:30-7:30 and they have a great breakfast selection. My room was quiet and clean. The bar can get crowded after work but the staff does pretty good keeping up. The food served for dinner has always been good when we have gotten...

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Helpful?
Thank funmamabear
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

We truly appreciate you taking time out of your busy day to let us know who your most recent stay here was. Your feedback is valuable to us as a hotel and we will make sure to share it with our team.

Redwood City, California
Reviewed 3 days ago NEW

Great spacious place to stay near Downtown SJ/Levi's Stadium. I will definitely stay here again if given the choice. The rooms are all suites and free breakfast, enough said. Centralized to many good restaurants.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank CSeto890
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

We are so happy to hear that you enjoyed your stay with us, and we hope you are able to come back and visit us again soon!

Oakland, California
Reviewed 4 days ago NEW

The rooms are in need of updating, but there were two highlights during my stay: the super-fast check-in process and the excellent breakfast -- wide variety, made-to-order eggs, plenty of hot options, healthy fresh fruit and many other dishes. I booked a premium room, which was supposed to include in-room snacks and sodas, but they were never placed in the...

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Helpful?
Thank PeanutButters
Mike R, Assistat General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

Thank you so much for providing us with your honest feedback, we truly appreciate the opportunity to view out hotel through the eyes of our guests.

Pleasant Hill, California
Reviewed 6 days ago NEW

Dirty linen, no towels upon checkin, broken coffee machine and non working Jacuzzi. Hotel security knocked on our door at 11pm stating there were noise complaints on our room with two sleeping children and two sleeping adults. Awful stay, don't do it!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 112candacew
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

I am terribly sorry to hear about your poor experience at our property, this is not the kind of experience that we would ever want our guests to have. I will be addressing your comments with our team today so that we can make sure this does not happen again in the future.

New Jersey
Reviewed 1 week ago NEW

During my stay, I became very ill. I had requested a quiet room (and was given a room on the top floor). I even asked if this room would be quiet and was assured it would be. I awoke early Wednesday afternoon to drilling above my head. When I called to complain and explained I was ill, they told me...

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Helpful?
Thank njcruisernb
Mike R, Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

I am very sorry to hear about the issues you experienced with your stay. I will be looking into what happened during your visit, so I can make sure it dosent happen again and train our team better on how to handle these issues.

San Lorenzo, United States
Reviewed 1 week ago

Everyone was so friendly and helpful. Room was very clean. The buffet breakfast was amazing, something for everyone and set up so it's not crowded. If I had to say something bad it would just be that parking fills up quick...but it didn't bother me. A great deal for the money.

Review collected in partnership with Embassy Suites Hotels
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Thank 318guadaluped
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

Thank you so much for taking time out of your busy day to write such a positive review about our property. We truly appreciate the opportunity to view our hotel through the eyes of our valued guests.

Sacramento, United States
Reviewed 1 week ago

This hotel was nice, comfortable, warm and inviting! The breakfast was complete and could satisfy anyone's pallet! Andres at the front desk went out of his way to help me with directions and road closure information as I was trying to get my daughter there from Santa Cruz and HWY 17 was closed! I was worried and stressed! He was...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank fergus0nh
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

Thank you so much for your wonderful comments and for recognizing one of our team members by name. Our team works very hard and this kid of personal recognition is greatly appreciated by all of us. Hope to see you back with us again soon.

Markgroeningen, Germany
Reviewed 1 week ago

You will feel like 30 years ago... a refurbishment is really necessary. The breakfast is ok. Many parking spaces. I forgot my electric toothbrush in my room and sent a lot of emails to management and reception. Till this day i have no answer. This reflect a little bit the situation in this hotel. But at the end very nice...

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Helpful?
Thank tremmlinger
Mike R, Assistant General Manager at Embassy Suites by Hilton Hotel Santa Clara, responded to this review

Thank you for your feedback regarding your stay with us. We are currently in the design process for our renovation that will take place at the end of this year, so hopefully you will be bale to come back and experience our updated product.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Each of our 257 spacious rooms and two-room suites features a master bedroom with king-size bed, separate living area complete with wet bar, refrigerator, microwave oven, coffeemaker, hairdryer, full size iron and ironing board, queen-size sofa sleeper, two televisions with remote control, two telephones with voice mail capability, High Speed Internet Access and a well lit dining/work area. ... more   less 

Additional Information about Embassy Suites by Hilton Hotel Santa Clara

Address: 2885 Lakeside Drive, Santa Clara, CA 95054
Region: United States > California > Santa Clara
Price Range: $209 - $620 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Santa Clara 3.5*
Number of rooms: 257
Reservation Options:
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Also Known As:
Embassy Suites Santa Clara
Santa Clara Embassy Suites
Hotel Style:
#3 Romantic Hotel in Santa Clara
#8 Family Hotel in Santa Clara
#9 Business Hotel in Santa Clara
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hotel Santa Clara staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Hotel Santa Clara staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go somewhere else”
 of 5 bubbles stop_canttouchthis, 22 Feb 2017 | Read review
“Join hilton honors and you will be able to choose your room prior to arrival.”
 of 5 bubbles funmamabear, 21 Feb 2017 | Read review
“No Airport Shuttle”
 of 5 bubbles vikesmike, 17 Jan 2017 | Read review
“Stay on upper floors on the even side of the hallways. Check floor maps to be away from the ice machines too.”
 of 5 bubbles SunsetFaith, 28 Dec 2016 | Read review
“Don't take room 301”
 of 5 bubbles EdGracia, 22 Nov 2016 | Read review
5 of 5