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We have stayed in other "Expresses" and usually had a good, clean if simple stay. This time not so much. First, we were turned away at check-in because we were early, and made to wait a petty 10 minutes. We were tired but rolled with...More
3 Thank Janice C
Response from IHGService, Guest Relations Manager at Holiday Inn Express Santa CruzResponded 29 April 2017
Dear Janice C,
We appreciate you taking the time to review our hotel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. It was unfortunate to see your stay was not as pleasant as it could have been...More
Good stop-off hotel near to highway junction but a long way from Santa Cruz attractions. Good underground car park and Denny's and McDonalds nearby. The buffet breakfast is a typical Holiday Inn Express offering and it was kept well stocked by the friendly stall. The...More
Very reasonable hotel. Big ups for Richard in the lobby who is friendly and very service minded. Nice and clean. Good beds and facilities en general. Of cause, it is not a 5 stared super hotel, but with price taken into consideration, it is very...More
Holiday Inn Express could be a very good place. Rooms nice. Commendable breakfast. However the small things pull them down. It took travels to three floors to find a working ice machine. Not a single bottle of water in the place. All the machines purported...More
2 Thank Hewitty15
Response from IHGService, Guest Relations Manager at Holiday Inn Express Santa CruzResponded 17 May 2017
Thank you for your recent stay with us and reviewing our property. I am pleased to know you liked the room you received and the breakfast selections we offer. On the other hand, I am very sorry for the inconvenience you had with...More
Wasn't sure what to expect since I typically do stay at IHG properties. Hotel is clean, rooms updated, and for a free breakfast it exceeded expectations. Room had mini fridge and a keurig machine with multiple selection for a hot beverage. For the money I...More
Management response:Responded 19 March 2017
Thank you for taking time to provide a review of our property. We are pleased to hear that you have had a positive experience. Our entire hotel staff trains and strives to provide the best stay possible for our guests. Your input is...More
US$139 - US$380 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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