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Holiday Inn Express Santa Cruz

533 reviews
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Traveller (94)
Room & Suite (217)
Pool & Beach (23)
Overview
  • Excellent42%
  • Very good38%
  • Average11%
  • Poor5%
  • Terrible4%
Travellers talk about
“hi express”(11 reviews)
“pancake maker”(6 reviews)
“cinnamon rolls”(14 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Airport Transportation
2.5 Star Hotel
All hotel details
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Reviews (533)Write a Review
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All reviewshi expresspancake makercinnamon rollsnice hotelunderground garageshort drivefree breakfastyogurtwould stay here againking suitebeds were very comfortablebreakfast roomstayed here for one nightparking lotboardwalkfreewayhousekeeping
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201 - 205 of 508 reviews
Reviewed 27 July 2014

The Staff was always very friendly. The only downside to our room was that there was no refrigerator or microwave, and the AC was a bit on the louder side. There was never any ice in the ice machine, that was a bit annoying. Breakfast...More

Thank jymart
Response from Joel K, General Manager at Holiday Inn Express Santa CruzResponded 28 February 2015

Dear Jymart, Thank you for your review of the Holiday inn Express in Santa Cruz, I am glad to hear you were pleased with the friendliness of our associates. We are indeed looking at purchasing microwaves, and refrigerators for our rooms. I do apologize about...More

Reviewed 18 July 2014

I stayed in the Holiday in Express in Santa Cruz for 6 weeks and felt at home every day of that time. The friendly staff went out of their way to accommodate my every need and recommend great local activities. Hansen Steiger was especially helpful...More

Thank 24Kelly42
Response from Joel K, General Manager at Holiday Inn Express Santa CruzResponded 28 February 2015

Dear 24Kelly42, Thank you for staying with us, I appreciate the time you took to do a review on the hotel. I will pass on the kind words you wrote regarding Hansen, he is a true asset to our establishment, and I am sure he...More

Reviewed 15 July 2014

Front desk staff were great. I found them to be helpful and knowledgeable I agree with another reviewer, the breakfast area was very crowded. With that said, the hotel was sold out so it should be expected. Parking was tight but there was plenty of...More

1  Thank lallabear
Response from Joel K, General Manager at Holiday Inn Express Santa CruzResponded 27 February 2015

Dear lallabear, Thank you for your review of our hotel. I appreciate hearing your comments about our team, I will pass those along. I am sorry to hear about you pool experience with the water being so cold, this is something that we don't expect...More

Reviewed 15 July 2014

We stayed here 6 nights over 4th July, and given the season the price was fine. When you arrive be careful not to over-shoot the entrance as you could end up on the freeway instead! The parking under the hotel was hardly ever more that...More

1  Thank Tony R
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Santa CruzResponded 31 July 2014

Dear Tony R, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest,...More

Reviewed 8 July 2014

We stayed for 3 nights with our 11 year old granddaughter. Had a queen suite with a small second room with a sofa bed. The 11 year old loved having her own room and TV. Room was large, clean and well appointed. Breakfast was a...More

1  Thank Sonny747
Response from Joel K, General Manager at Holiday Inn Express Santa CruzResponded 27 February 2015

Dear Sonny747, Thank you for your review of out hotel, I appreciate the time you took to tell us about your stay! I was pleased to hear you enjoyed your room and that it was clean and well appointed. I do however apologize the temperature...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Breakfast Available
Airport Transportation
Dry Cleaning
Laundry Service
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Outdoor pool
Details
Price range
US$111 - US$274 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$111 - US$274 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (94)
Room & Suite (217)
Pool & Beach (23)
Dining (21)
Amenities (12)
Business Centre & Event Rooms (2)
Questions & Answers
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Grace G
19 September 2016|
AnswerShow all 2 answers
Response from kevin h | Reviewed this property |
I think your question is best directed at the hotel, I was only a guest there.
0
Votes
Nancy G
7 July 2016|
AnswerShow all 2 answers
Response from beefdoctor | Reviewed this property |
NO!! And that is one of the best parts about that property! Leave the mutt at home.
0
Votes
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12
Room Tips
"Ask for a room that does not face the street."
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"Farther from the street is good, quieter rooms."
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"join IHG and become a member"
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"Easy to get to from boardwalk. And amazing if you got a bad back."
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