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Traveller (32)
Room & Suite (18)
Business Centre & Event Rooms (1)
Overview
  • Excellent37%
  • Very good42%
  • Average18%
  • Poor2%
  • Terrible1%
Travellers talk about
“breakfast room”(22 reviews)
“mission street”(5 reviews)
“donut shop”(6 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Hot Tub
Non-Smoking Hotel
Wheelchair Access
2 Star Hotel
All hotel details
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Rooms
May 6May 7
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1 room, 2 adults, 0 children
Standard Room
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Reviews (296)
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Traveller rating
106
111
48
6
5
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106
111
48
6
5
Show reviews that mention
All reviewsbreakfast roommission streetdonut shophot tubfrench bakerybusy streetdecent coffeebagelsstaff was very friendly and helpfulother hotelsspa tublast minute tripwould stay here againvery pleasant stayhard boiled eggsfront desk personminute drive
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41 - 45 of 276 reviews
Reviewed 22 August 2017

Spent two nights here while visiting Santa Cruz and Monterey. The amount of glowing reviews seems very strange after staying here. This is a typical if not below average motel. The front desk clerk seemed overwhelmed and unhappy and complained about the amount of work...More

Thank imawesam
Response from GuestXperienceTeam, Guest Relations Manager at Mission InnResponded 2 September 2017

We are very sorry to hear that you were underwhelmed by your stay with us. We are known for our wonderful staff and the fantastic service that we provide, and we are sorry that this aspect of your stay was not satisfactory. We apologize for...More

Reviewed 21 August 2017

There were only two cons to our visit. My sister-in-law booked our stay and intended to pay for it as a gift. When we arrived we were asked to provide a card, which is not unusual, most hotels ask for a card to hold for...More

Review collected in partnership with this hotel
Thank April E
Response from GuestXperienceTeam, Guest Relations Manager at Mission InnResponded 22 August 2017

Hi there, we apologize for the confusion and not being able to reverse the charge. For security reasons, we do require the card. That said, we are pleased to read that you found the room clean and comfortable. Also, if there is ever an issue...More

Reviewed 21 August 2017

We had a very comfortable stay at the Mission Inn in Santa Cruz. Great location, good parking. We had a car so it was really easy to get around Santa Cruz from our base. Nice spacious room. Friendly staff. Some lovely cafes, wineries and breweries...More

Review collected in partnership with this hotel
Thank SusMW
Response from GuestXperienceTeam, Guest Relations Manager at Mission InnResponded 22 August 2017

Thank you very much for your fabulous review of Mission Inn! We do enjoy a great central location and I am thrilled you found the staff to be friendly and enjoyed near by restaurants. We look forward to welcoming you back to the hotel someday...More

Reviewed 19 August 2017

We had a great stay at this clean, quiet motel near Natural Bridges. Jake, at the front desk on Saturday was welcoming and friendly. He gave us directions to walk to the beach as well as a tip to try the vietnamese restaurant next door....More

Review collected in partnership with this hotel
Thank Susan H
Response from GuestXperienceTeam, Guest Relations Manager at Mission InnResponded 22 August 2017

Susan, thank you for your review, and in particular for mentioning our staff, who always try to take the very best possible care of our guests. We will pass your comments onto Jake, who will be delighted with the feedback! We are happy that everything...More

Reviewed 17 August 2017

This Inn is a hoot. We loved it here, but there are somethings that might irk other people. First of all the location is great close to downtown Santa Cruz, beaches and route one. The facility is nice with plenty of parking, a hot tub...More

Thank jer b
Response from GuestXperienceTeam, Guest Relations Manager at Mission InnResponded 22 August 2017

Jer, Thank you for the very thoughtful review of Mission Inn and I am thrilled to learn you enjoyed your stay with us! We also relish working in our boutique surroundings in the heart of Santa Cruz; our little oasis! That said, we would like...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Hot Tub
Details
Price range
US$132 - US$333 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in Santa Cruz
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$132 - US$333 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in Santa Cruz
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (32)
Room & Suite (18)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
rbocxe
26 June 2017|
AnswerShow all 2 answers
Response from BermudaEd | Reviewed this property |
According to the Mission Inn website, no pets allowed.
0
Votes
Samantha S
19 October 2015|
AnswerShow all 3 answers
Response from Rogandog | Reviewed this property |
Good question. There are so few common areas I think it is. Certainly no one would smoke in the rooms The room was exceptionally clean and tidy without any nasty smells
0
Votes
Nikkiyipp
4 April 2015|
Answer
Response from Kenn C | Property representative |
Good Morning, The King Spa room in my opinion is well worth the extra money. If you enjoy the privacy of an in room hot tub I believe you will too. Yes, all the spa rooms have a shower. Some rooms, but not all have a... More
1
Vote
Room Tips
"I'd say the second floor away from the street would be quietest."
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"good for families with children"
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"Ask of a room in the back, second floor - quieter. No elevator though."
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"back of property is better to get away from road noise"
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