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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
All reviewsbreakfast roommission streetdonut shophot tubfrench bakerybusy streetdecent coffeebagelsstaff was very friendly and helpfulother hotelsspa tublast minute tripwould stay here againvery pleasant stayhard boiled eggsfront desk personminute drive
Spent two nights here while visiting Santa Cruz and Monterey. The amount of glowing reviews seems very strange after staying here. This is a typical if not below average motel. The front desk clerk seemed overwhelmed and unhappy and complained about the amount of work...More
Thank imawesam
Response from GuestXperienceTeam, Guest Relations Manager at Mission InnResponded 2 September 2017
We are very sorry to hear that you were underwhelmed by your stay with us. We are known for our wonderful staff and the fantastic service that we provide, and we are sorry that this aspect of your stay was not satisfactory. We apologize for...More
There were only two cons to our visit. My sister-in-law booked our stay and intended to pay for it as a gift. When we arrived we were asked to provide a card, which is not unusual, most hotels ask for a card to hold for...More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank April E
Response from GuestXperienceTeam, Guest Relations Manager at Mission InnResponded 22 August 2017
Hi there, we apologize for the confusion and not being able to reverse the charge. For security reasons, we do require the card. That said, we are pleased to read that you found the room clean and comfortable. Also, if there is ever an issue...More
We had a very comfortable stay at the Mission Inn in Santa Cruz. Great location, good parking. We had a car so it was really easy to get around Santa Cruz from our base. Nice spacious room. Friendly staff. Some lovely cafes, wineries and breweries...More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank SusMW
Response from GuestXperienceTeam, Guest Relations Manager at Mission InnResponded 22 August 2017
Thank you very much for your fabulous review of Mission Inn! We do enjoy a great central location and I am thrilled you found the staff to be friendly and enjoyed near by restaurants. We look forward to welcoming you back to the hotel someday...More
We had a great stay at this clean, quiet motel near Natural Bridges. Jake, at the front desk on Saturday was welcoming and friendly. He gave us directions to walk to the beach as well as a tip to try the vietnamese restaurant next door....More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Susan H
Response from GuestXperienceTeam, Guest Relations Manager at Mission InnResponded 22 August 2017
Susan, thank you for your review, and in particular for mentioning our staff, who always try to take the very best possible care of our guests. We will pass your comments onto Jake, who will be delighted with the feedback! We are happy that everything...More
This Inn is a hoot. We loved it here, but there are somethings that might irk other people. First of all the location is great close to downtown Santa Cruz, beaches and route one. The facility is nice with plenty of parking, a hot tub...More
Thank jer b
Response from GuestXperienceTeam, Guest Relations Manager at Mission InnResponded 22 August 2017
Jer, Thank you for the very thoughtful review of Mission Inn and I am thrilled to learn you enjoyed your stay with us! We also relish working in our boutique surroundings in the heart of Santa Cruz; our little oasis! That said, we would like...More
Good question. There are so few common areas I think it is. Certainly no one would smoke in the rooms The room was exceptionally clean and tidy without any nasty smells
Good Morning,
The King Spa room in my opinion is well worth the extra money. If you enjoy the privacy of an in room hot tub I believe you will too.
Yes, all the spa rooms have a shower. Some rooms, but not all have a... More
Good Morning,
The King Spa room in my opinion is well worth the extra money. If you enjoy the privacy of an in room hot tub I believe you will too.
Yes, all the spa rooms have a shower. Some rooms, but not all have a couch.
We have just finished a beautful remodel, I think our most complimented change has been the high end Simmons bedding.
Looking forward to seeing you at the Mission Inn. If you are planning on a weekend stay this summer, book early. This is the busy summer season.
Thank you,
Kenn Clark
General Manager