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I was scheduled to visit stay at this hotel for one night due to a business conference in town. As I was leaving my house to start my drive to Santa Cruz, I fell and fractured my ankle.
Due to this I could drive down...More
Thank Robert Shawn W
Response from Howard J, Front Office Manager at Howard Johnson by Wyndham Santa Cruz Beach BoardwalkResponded 3 days ago
He cancelled the reservation outside the cancellation window. So as per the policy we have a full right to charge the room rent. People lie to get free cancellation at end moment, so we just ask for some type of proof, like copy of any...More
Right by the boardwalk and pier. Management was very nice. Room was big and nice. Great free breakfast. Nice hot tub. Not sure why the bad reviews. This was a great place with free parking. Grounds taken care of well.More
1 Thank joni j
Response from GuestXperienceTeam, Guest Relations Manager at Howard Johnson by Wyndham Santa Cruz Beach BoardwalkResponded July 14, 2018
Hi Joni, We are pleased to know that the wonderful location of our property suited your plans so well, and that you enjoyed your trip to Santa Cruz. We appreciate you taking the time to leave your review. It sounds as if our hotel was...More
Arrived at motel ,man on reception didn’t even greet us,he was very rude and just said passport ,credit card.We spoke to him a couple of times during stay and each time got the same ignorant response.He has no idea about customer service and his customer...More
1 Thank Tom P
Response from GuestXperienceTeam, Guest Relations Manager at Howard Johnson by Wyndham Santa Cruz Beach BoardwalkResponded 1 week ago
Dear Tom, We were disappointed to hear about the issues that you encountered with our staff. Our staff is normally known for their excellence in customer service, so we apologize profusely that this was not your experience. We will ensure that your comments are discussed...More
I went through AARP and received a very good rate. The place was clean and the bed comfortable. I enjoyed breakfast which was hard boiled eggs,yougart,waffles,cereal,toast,peanut butter,jelly,coffee,tea,juice,oatmeal,danish,fruit, very fresh. They have a nice hot tub also. Staff normal. No complaints. Only suggestion at 7am today...More
Response from GuestXperienceTeam, Guest Relations Manager at Howard Johnson by Wyndham Santa Cruz Beach BoardwalkResponded August 18, 2018
We always aim to exceed our guests' expectations, and it is most rewarding to hear that we have done so for you. We are delighted that you had a wonderful stay here, and we hope to have another opportunity to welcome you back very soon....More
Friendly staff, as always with Wyndham, and an absolutely awesome location just around the corner from the Boardwalk. I couldn't have asked for a better experience. We had two rooms and they both delivered what I would expect from the Wyndham familyMore
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Response from GuestXperienceTeam, Guest Relations Manager at Howard Johnson by Wyndham Santa Cruz Beach BoardwalkResponded August 1, 2018
Thank you for sharing your thoughts on your recent stay, we are pleased to have provided you with a good stay, and we trust that you enjoyed your visit to Santa Cruz. We appreciate your comments regarding both the location of our hotel and the...More