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Hilton Santa Cruz / Scotts Valley

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Hilton Santa Cruz \/ Scotts Valley
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219 Reviews from our TripAdvisor Community

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Showing 211: English reviews
Fresno, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

First time at this hotel, it has recently been remodeled and looks great, modern and clean. The hotel staff were excellent, warm and welcoming. The dinner menu was a pleasant surprise and my salmon was quite good. Nice evening reception and choices of beverages. My room was fresh and clean, the bed and linens were very comfortable. After a long... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank kellicouto
Murphys, California
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW via mobile

The hotel room was quite and very comfortable. It was worth the price of the room. The pool was clean. The staff were very helpful and cheerful. We enjoyed our stay. We will stay here again next time we visit Scotts Valley and Felton.

Helpful?
Thank KaarnEgge
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW via mobile

We are Hilton Diamond members and we LOVE this location! Whether we are traveling as a family or as a couple our experiences here have been great. They always offer us a free upgrade to their suite if it is available. We never even have to ask. Their restaurant is delicious. It is in a beautiful location. Beds are like... More 

Helpful?
Thank Cara A
Chennai (Madras), India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

How can a fire alarm go off two nights in a Row? On top of that, the toilet plugged up and no one was interested in checking us out. Bummer. Lacking some logical amenities, such as a closet door which can shut and a make up mirror.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Jeanmiller15
Management response:

Thank you for sharing your constructive feedback. I am sorry to hear about the fire alarm - it was triggered by someone smoking a cigarette in a non-smoking area. Although we were able to quickly investigate and silence the alarm shortly after, it is unfortunate that it occurred so late into the night. This is definitely not usual for us... More 

Santa Fe Springs, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

We recently stayed there. Always trouble with TV. Fire alarm went off at 1:00 am one day, the 8:00 the next day. We didn't know what was happening, even being in the lobby, there was nobody to tell that it was problems in a service elevator. When asked at the front desk about the train rides to the Redwoods, the... More 

Helpful?
2 Thank happy2044
Management response:

Thank you for your feedback. Our goal is to provide our guests with a revitalizing experience and I’m quite disappointed to hear we fell short during your stay. Unfortunately, the fire alarm was triggered by someone smoking a cigarette in a non-smoking area. Although we were able to silence the alarm, it is unfortunate that it occurred so late into... More 

Hollister, California
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Room was a king with a forest view. Nice amenities, great sitting area. Bathroom & bedroom were clean. Comfy bed. The staff at checkin was extremely nice. The room service staff, very kind. We had a wonderful time. 6th floor guests should be directed to use back parking lot though, much easier to access. Grounds were beautiful and hotel lobby... More 

Helpful?
Thank cathy1281
Stillwater, Minnesota
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

This hotel is located in a very nice setting against a wooded background. All of the staff were extremely friendly and helpful and the food and service at breakfast were exceptional. It is a bit far from major attractions but isn't a problem if you plan to go in multiple directions from the area.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank JwpmlHook
New York City, New York
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago via mobile

Stayed here on November 14. Great front desk, nice hotel, clean room. Stayed at 6th floor which you need to transfer from one set of elevators (goes up to 4th flr.) to another app. 50 ft away. Bathroom was short on towels but not terrible. Overall good stay and will definitely stay again.

Helpful?
Thank Ncayar
1 review
Reviewed 2 weeks ago

Cool property - the "Surf City" coffee shop out the front door is amazing. The bed was very comfortable, room was clean and staff were pleasant. A car is required to get from the hotel to anywhere good, but we flew into SFO and stopped here on our way to Big Sur and it was the perfect retreat from the... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jen B
Tulsa, Oklahoma
Level Contributor
11 reviews
3 hotel reviews
Reviewed 2 weeks ago via mobile

Wonderful views and great location. Even with the great views and location I was impressed most with the staff. Great group of employees. Nice rooms with a great little bar and restaurant. Great menu. I recommend the chorizo and shrimp flat bread.

Helpful?
Thank rrc101

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry

Additional Information about Hilton Santa Cruz / Scotts Valley

Address: 6001 la Madrona Drive, Santa Cruz, CA 95060
Region: United States > California > Santa Cruz
Price Range: $181 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Santa Cruz / Scotts Valley 3.5*
Number of rooms: 174
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Expedia, HotelTravel.com, Orbitz, Cheap Tickets, Travelocity, Odigeo, Priceline and Jetsetter so you can book your Hilton Santa Cruz / Scotts Valley reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Santa Cruz / Scotts Valley Hotel Santa Cruz
Hilton Hotel Santa Cruz
Hotel Style:
#3 Business Hotel in Santa Cruz
#5 Family Hotel in Santa Cruz
#8 Romantic Hotel in Santa Cruz
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Santa Cruz / Scotts Valley staff and other travellers.
7 questions
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Valley, California
over a year ago
Fairfield, California
3 months ago
10 months ago

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Questions? Get answers from Hilton Santa Cruz / Scotts Valley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Park out back for the 4th floor rooms.”
 of 5 bubbles Z394XUdavids, 5 Nov 2016 | Read review
“Avoid floors 5 and 6, a long walk and two elevators needed to reach them”
 of 5 bubbles mhkay, 19 Oct 2016 | Read review
“The 4th floor is the same as the pool which is handy!”
 of 5 bubbles trumpedup, 18 Oct 2016 | Read review
“If you can afford it, upgrade to suite. Also, balcony rooms are nice, as are rooms facing hills.”
 of 5 bubbles letudo, 27 Aug 2016 | Read review
“Higher room floors afford better views; park at the rear of the hotel to avoid a second elevator trip above the fourth floor.”
 of 5 bubbles vtextc, 24 Aug 2016 | Read review
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