Overall: 4.3/5 Value: 4/5, weighted 30% Location: 4/5, weighted 30% Service: 5/5, weighted 30% Design: 4/5, weighted 10% The Courtyard by Marriott at Santa Monica is located within walking distance from the Santa Monica pier and the 3rd Street Promenade shopping area. That is the good part about location. The downside is that it’s main entrance faces the local train and bus terminus which makes the traffic flow more complex especially at night. The staff does a great job controlling the flow through the main doors (can only be opened by the front desk which has a direct view of it). The rooms, especially those with balconies, are quite large and comfortable. The rooms are good value compared to other hotels in the area. There are little on site facilities as the Starbucks on location is closed due to the current pandemic in LA county. The amenities are basic but complete as one would expect from a Courtyard brand. The staff are well trained and very professional. In particular, Hellen at front desk was very helpful and professional. I was expecting several packages and important FedEx delivery. She signed for the delivery and rang my room once it arrived. …
Hotel located walking distance to beach and restaurants. Wish room would be cleaned more often. With COVID for longer stays you get cleaning 2 times a week. I feel they missed that schedule. But otherwise than that it was a nice stay. Special thanks to Paula at front desk, she was very helpful. Also she had a cool mask every time. She helped me to find room that would fit my preference.
Outstanding stay at the Courtyard Santa Monica. Front desk staff (Chris & Paola) were so welcoming. The Mgr (Shuki) made amazing dinner recommendations. Room was perfect with incredible views. Very quiet and peaceful stay. I will be back!!!
Front desk staff were very friendly. Lack of luggage storage was a major inconvenience and nonsensical (covid isn't transmitted that easily on surfaces). Room wasn’t ready until check in time, which was unusual in my experience with Marriott hotels (and with elite status). Was mischarged for valet parking. Room was comfortable and very clean.
Bad hotel in a location a few blocks from the beach, but one entire side faces the outdoor train station, with ridiculous noise from the trains and the crowds. The other sides of the hotel are teeming with homeless people and vagrants, and an overall seedy crowd. I was supposed to spend one week there and checked out after one night. There is no security at this hotel and people from the streets come in unchecked and dangerous. I literally had my life threatened for real in the elevator, and the front desk did not even file a police report. They said to me the person threatening me was a guest of a guest, and if that that happened again, they would ask that guest to pay for one night of my room. So in other words, my life had a value of a couple hundred dollars. This person who threatened me was raging how he would kill everyone in the hotel, and had other guests racing to their cars, and locking their doors, he was so threatening. I highly recommend no one ever stay at this disaster of a hotel that values a guests safety so little. …
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