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Hotel Shangri-La Santa Monica

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Hotel Shangri-La Santa Monica
Hotel Shangri-La Santa Monica
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1,004 Reviews from our TripAdvisor Community

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Showing 847: English reviews
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Epsom, United Kingdom
Reviewed 2 days ago NEW

Staff very friendly and welcoming. Consierge very helpful. Restaurant has very limited food range. Outside corridor to access rooms. Did not enjoy the rooms illustrated. The bath was so high I could not get into it to have a shower. . Not suitable for elderly. It was OK for three nights but we could have done better ! Right opposite...

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Helpful?
Thank Sheila R
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Sheila R, We sincerely apologize that our menu wasn't up to your standards but we really would like to thank you for the kind words you spoke about our staff! It really means alot to us that you would take the time to write such gracious words about our staff. Regarding the issue you voiced about our menu, we would...

Oakland, Maryland
Reviewed 3 days ago NEW

The Shangri La is a very friendly staffed hotel. The Rooms have a beatutiful view of the beach and pier. Would definitely recommend! The rooftop bar with priority seating for guests is a big plus as well.

Review collected in partnership with this hotel
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Helpful?
Thank 457cristinaw
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for the kind words and the superlative review! We greatly appreciate your feedback and we look forward to seeing you again in the future! All the best,

Cork, Ireland
Reviewed 3 days ago NEW

We had an amazing stay. We were upgraded to a beautiful suite as the hotel was fully booked. The front door staff/butlers and reception staff were superb. Marshall on the front desk was so friendly and welcoming at check in. There was complimentary champagne on arrival (after 3pm I believe). Bed and shower were fantastic. Ocean view was spectacular. Loved...

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Helpful?
Thank anneG3556ED
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

We are delighted to hear that your stay was so enjoyable and we sincerely appreciate all the kind words you spoke about our staff. We shall definitely pass your praise on to them. It always makes our day to hear that our staff were able to gratify you and make you feel at home with us. It was our sincerest...

Reviewed 4 days ago NEWvia mobile

Our London travel agent recommended this hotel as our base for a week in California. The website looks great but the reality is different. We arrived very late due to air traffic delays. Taken to a "suite" which was very small and cold. The bedroom had an open heat pump opposite the bed, the traffic noise was loud, we were...

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1Thank Julie D
San Francisco, CA
Reviewed 4 days ago NEWvia mobile

We're a pretty easygoing family, and chose this hotel to be close to the beach and good restaurants. When we walked in, we thought it looked great and the staff was welcoming. But there is no way around the fact that there are major operational issues at this hotel, and I think the staff is aware of the problem. A...

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1Thank AParth
San Diego, California
Reviewed 1 week ago

Thank you for a pleasant stay! I will definitely recommend this hotel to my colleagues when they plan trips to the Santa Monica area. I alos appreciated the updgrade to an ocean view - slept so soundly listening to the waves all night!

Review collected in partnership with this hotel
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Helpful?
Thank hollycE9962KJ
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

We are so happy to hear about your pleasant experience and we sincerely appreciate you taking the time to write a kind review for us! Please stay with us again in the future, it was our pleasure having you! All the best,

Washington DC, District of Columbia
Reviewed 1 week ago

Adrienne was simply the BEST! The entire hotel staff was just AMAZING! The rooftop bar was just to die for -- best view of the city! Hotel was in a great location too - We could not have been more pleased!!! we will be back!!! that is for sure!

Review collected in partnership with this hotel
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Helpful?
Thank SheriLee P
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for the kind words you wrote about our staff. We really make it our highest priority to make sure our guests feel catered to and valued. We cherish every opportunity we get to know our guests and make their day better in any way we can. We will let our staff know about your satisfaction regarding...

Tokyo, Japan
Reviewed 1 week ago

We were so happy to stay at Shangri-La. Staff are so professional and and so kind to advise us what to do and where to go. Their driver is awesome. So polite, friendly and punctual. With their support, we could make our stay so enjoyable.

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Helpful?
Thank erikos2017
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for your kind words. We are delighted to hear about your wonderful experience with us. Chuck, our house driver is great and we'll make sure we pass along your praise to him. We look forward to having you stay with us again in the future! Have a wonderful rest of your year! All the best,

Queensland, Australia
Reviewed 1 week ago via mobile

This was our 3rd stay at hotel Shangri-La. Our two previous stays have been wonderful, but this time, things were a little different. We believe Trip Advisor reviews play an important part in deciding where to go and what to do and in that spirit, we have decided to post details about this stay. 10 months prior to staying, we...

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2Thank 7Martine7
Long Beach, California
Reviewed 1 week ago

My husband and I were thrilled to visit Santa Monica and experience the VIP Onyx Bar that we purchased before hand during our Valentines Day. We heard great things and they definitely lived up to its potential! Our experience was well worth the VIP cost, given that the manager on duty, Justin, took great care of us and catered to...

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Helpful?
Thank jakelbc
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

We are delighted to hear we could lend a helping hand toward making your Valentines Day with your husband as romantic as possible. We always love to hear our staff going above and beyond for our guests because its what our guests deserve. A review like this praising our staff's attentiveness and solicitous attitude is what makes our day as...

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Staying in Santa Monica

Neighbourhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 

Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Region: United States > California > Santa Monica > Santa Monica
Price Range: $505 - $1,074 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, HotelsforEveryone, Priceline, Cheap Tickets and Jetsetter so you can book your Hotel Shangri-La Santa Monica reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Santa Monica
Hotel Style:
#10 Family Hotel in Santa Monica
#11 On the Beach Hotel in Santa Monica
#11 Luxury Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Shangri-La Santa Monica staff and other travellers.
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Questions? Get answers from Hotel Shangri-La Santa Monica staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I do not know how to choose a better room”
 of 5 bubbles 95sheilar, 27 Feb 2017 | Read review
“Definitely get a sea view room.”
 of 5 bubbles JackieS210, 12 Feb 2017 | Read review
“Pay the extra to get a full ocean view”
 of 5 bubbles jsimke, 2 Feb 2017 | Read review
“You couldn't fault the rooms, ours was perfect!”
 of 5 bubbles , 29 Jan 2017 | Read review
“My colleague had to pay a little more for a suite #306, but WELL WORTH IT!!!!!!”
 of 5 bubbles DreamtripperTexas, 11 Jan 2017 | Read review
5 of 5