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Hotel Shangri-La Santa Monica

PricelineUS$363*
View Deal
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$396*
US$363*
Great Deal
US$396*
US$396*
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Hotel Shangri-La Santa Monica
Hotel Shangri-La Santa Monica
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1,079 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Shangri-La Santa Monica
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Showing 914: English reviews
Reviewed 2 weeks ago via mobile

Hotel hopping 3/6 half way there! So we drove up from Anaheim after our checkout there and arrived earlier than anticipated. We had a hiccup at checkin with miscommunication from head office regarding the length of our stay but they soon sorted it. We don't blame them, our travel agent or us. It was one of those things. When we...

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Helpful?
Thank bexshep05
Lincoln, United Kingdom
Reviewed 2 weeks ago

Excellent location, beautiful hotel and great service. We were upgraded to a suite over looking the beach and made to feel like rockstars. The hotel is cool and trendy but still maintains its classic Art Deco style. The staff were always polite and friendly and I love the gentleman on the door welcoming you as you came back or left....

Review collected in partnership with this hotel
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Thank Lara B
Reviewed 2 weeks ago

1. A pair of sunglasses has been lost in the room. I left it in the room in the morning and I haven't found it anymore when I came back in the evening. 2. After departure I received an email with the bill and some drinks from the minibar, that I never had, were included in total amount. A total...

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2Thank germanot390
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Germanot390, First and foremost, we would like to graciously thank you for choosing to stay with us for your stay in Santa Monica, and please believe us when we tell you that we cannot thank you enough for your company and your feedback. We certainly recall the mistaken charge of $70 to your credit card, however, upon realizing our mistake,...

United Kingdom
Reviewed 2 weeks ago

Great location in Santa Monica, good views. Friendly staff. The onyx bar wasn't good, except for the view. Beds were comfy and bathrooms were great. Breakfast was great but a little overpriced for what it was.

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Helpful?
1Thank India H
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

India H, It sounds as though you had an overall wonderful experience aside from your lack of satisfaction with our rooftop lounge. Perhaps you could be so kind as to inform us what exactly about your experience at ONYX led you to dislike it? We are always craving constructive feedback regarding our facilities and services so it would be invaluable...

Zürich
Reviewed 2 weeks ago via mobile

pros - good, central location in Santa Monica cons - We paid 340 USD for a super small, dated and dusty room with view on the parking lot. - Noisy rooms, due close proximity to the street. Rooms are badly sound insulated. - Overall hotel feels dated (see picture stairway attached) - Valet parking 40 USD / day. We can...

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2Thank suppitupi
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

suppitupi, Chiefly, we would like to extend our most ardent gratitude for choosing to sojourn with us here in Santa Monica, no matter how brief it may have been. We would also like to inquire as to whether you notified the front desk of your dissatisfaction with your accommodation. The reason we ask this is because we treat the level...

Brisbane, Australia
Reviewed 2 weeks ago

Maybe less in room beverages to buy and supply a kettle and tea coffee for the early risers who like a drink before facing people. Overall excellent location and drinks on rooftop for sundown a winner.

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Thank kfraser16
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

kfraser16, Such a pleasant and refreshingly simple review, we have to thank you for taking the time to do it. It pains us to inform you after the fact, but we actually do provide complimentary coffee and tea down in our foyer for all of our guests. We sincerely apologize that this was not conveyed to you upon check-in, however,...

Denver, Colorado
Reviewed 3 weeks ago

The staff was really nice and took care of us the entire time. We stayed in one of the suites with a private balcony that overlooked the ocean. The suite was spacious and clean. The kitchen was stocked with everything you'd need to cook a meal and the staff also helped with items we needed. They sent a bottle of...

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Helpful?
1Thank aimeeanzai
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

aimeeanzai, Thank you so much for such a flattering review! We are delighted to hear that you had all the amenities you required already inside your room, however, this only to be expected at a hotel like ours--anything less would've been abhorrent. Our rooftop lounge is certainly quite popular, not only among our guests but also among all of Los...

Sigtuna, Sweden
Reviewed 3 weeks ago via mobile

We stayed a few Days in Santa Monica at the hotel and were impressed by the personal attention by the staff from the minute we got there. Art Deco from the beginning but blended with "kitschy add ons" over the years witnessed a personal caring and touch for the hotel. Slow elevators might bother someone, but the stairs are right...

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Helpful?
Thank thella
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

thella, We are so grateful for this unbelievably eloquent and thoughtful review. We'd like to take this opportunity to say that solicitous and personalized service is only the Shangri-La standard and something you can expect from us anytime you choose to visit. We believe that guests should be treated with not only reverence but also with precedence over all other...

Solihull, United Kingdom
Reviewed 3 weeks ago

We stayed here for the first leg of our Honeymoon and had a wonderful time. We were greeted with champagne on arrival and shown to our room, which was a 2 bed corner suite on the 6th floor. Everything about the stay was wonderful and we couldn't praise the hotel enough! :)

Review collected in partnership with this hotel
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Thank js1991
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

js1991, It is alway outstanding to read this kind of review as it truly embodies the Shangri-La experience. Just as you couldn't praise the hotel enough, we likewise would fail miserably if we attempted to express our gratitude for such a superlative review. It seems that we shall both have to settle in our unexpressed yet teeming appreciation for each...

Reviewed 3 weeks ago via mobile

Great location but wow, the rooms are quite nasty. Chain link fence on the balcony and leopard rugs in the living room area. Don't expect the service to be any better. Shockingly bad and slow. Choose a different hotel.

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2Thank Raino D
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Ryan D, We are sorry to hear about your disappointment in the interior design and our staff's service. Would you care to e-mail us the specifics of our staffs' shortcomings during your stay? We are genuinely confused because, as you will realize upon reading the many other past reviews, this sort of complaint is completely at odds with the prevailing...

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11/06/2017 12/06/2017
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Staying in Santa Monica

Neighbourhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 

Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Region: United States > California > Santa Monica > Santa Monica
Price Range: $506 - $1,417 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Reservation Options:
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Also Known As:
Hotel Shangri La Santa Monica
Hotel Style:
#10 Family Hotel in Santa Monica
#12 Luxury Hotel in Santa Monica
#12 On the Beach Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Shangri-La Santa Monica staff and other travellers.
17 questions
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Questions? Get answers from Hotel Shangri-La Santa Monica staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room with a beach view!”
, 22 May 2017 | Read review
“Two bedroom suites are perfect for a group travelling together”
56benjamins, 12 Apr 2017 | Read review
“Terrace Suites = BEST.”
555cliffl, 24 Mar 2017 | Read review
“higher floors better, ocean avenue very noisy”
snorkeler, 19 Mar 2017 | Read review
“I do not know how to choose a better room”
95sheilar, 27 Feb 2017 | Read review
5 of 5
Priceline
US$363* /night
View Deal
Hotels.comUS$396
TripAdvisorUS$396
Orbitz.comUS$396
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*Disclaimer
Prices are for 1 room, 2 adults
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