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Hotel Shangri-La Santa Monica

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Hotel Shangri-La Santa Monica
Hotel Shangri-La Santa Monica
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999 Reviews from our TripAdvisor Community

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Showing 842: English reviews
Buenos Aires, Argentina
Reviewed 7 December 2014

Just spent two nights at the Shangri la, and our only regret is that we couldn't stay more! We arrived quite late at night after a very long flight, and were met by a lovely young lady who had us settled in a very nice suite in no time at all. Actually, all the staff were always very friendly and...

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Helpful?
Thank Sds622
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for posting your review on TripAdvisor! It is always the best for a hotelier to read that the staff was helpful and friendly. Yes we have an incredible location, and other great attractions, but if the service is not friendly and effective than we are just a bunch of floors and walls. We are so happy...

London, United Kingdom
Reviewed 4 December 2014

I stayed here for my friends wedding and shared a suite with friends. The staff were lovely and helpful and the rooms were spacious and really nicely decorated. It's not the cheapest place but the location is brilliant and parking at the back. The bar at the top floor is a great place for an evening cocktail!

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Helpful?
Thank evajuk
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for choosing to share your comments on TripAdvisor! It really is such a pleasure to read that the staff was lovely and helpful. We so enjoyed having you stay with us, and certainly hope we have the privilege of welcoming you back in the future! Until the, have safe travels and great days! Sonny Guest Relations...

Helsinki, Finland
Reviewed 2 December 2014

A four-star hotel? After a four-night-stay I woud say this is more like a five-star hotel with the price of the four-star. Beautiful style, great history, excellent location, fine service. If You want blandness, this maybe is not for You. If You want a hotel with personality, You should try this one.

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Helpful?
Thank Jukka714
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so very much for your wonderful review! It is such an honor to know that we are providing 5-Star service. We hold ourselves to the highest standards of luxury service, and we could not be more happy to hear that you enjoyed your time with us. Come back and see us again! It would be a pleasure to...

Devon, United Kingdom
Reviewed 29 November 2014

We stayed here for 3 nights after a cruise and were so glad we chose this hotel. From the moment we walked in we were made to feel special. The room was excellent. We loved the bar in the dining room and the one on the roof where we watched the lovely sunset. We heard no noise from this bar...

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Helpful?
Thank KernowkidEngland
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for your lovely review. I am so happy to read that you enjoyed your stay with us. The best part of your review (from our point of view) is to read that the staff helped make the stay special. This is our number one priority, and we are all so happy that you felt welcome, comfortable,...

New York City, New York
Reviewed 24 November 2014

The location is fantastic and the property has great bones, but the Shangri-La is in dire need of an upgrade! The lobby is OK but that is where the compliments end. The hallways, pool area and rooms resemble a 1970s era motel. I felt violated given what I paid. For a similar price, I would much prefer the Shore Hotel,...

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Helpful?
1Thank Brian D
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for posting this review on TripAdvisor. Your comments mean so much to us, and I can assure you that your feedback is being reviewed by our executive committee. This of course was the exact opposite experience we wanted for you or any of our valued guests. We are excited to tell you that we are currently...

Reviewed 24 November 2014

This hotel in reality is not how it looks in the photos. It's actually quite run down and dirty. In the two rooms I stayed, there were staines everywhere, on the carpet, on the curtains, on the chairs... I ended up moving to the Fairmont (2 blocks next to it), same price and much better!!!

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Helpful?
Thank sophie b
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for posting this review on TripAdvisor. Your comments mean so much to us, and I can assure you that your feedback is being reviewed by our executive committee. The areas you have highlighted are of the utmost importance to us, and are currently being addressed as we have many active projects that will refresh and revitalize...

Gold Coast Australia
Reviewed 23 November 2014

Was so looking forward to staying here - its a great location, the staff indeed are very helpful and the food in the restaurant is also very good. The rooms for the price are not so great - ocean view room, great bed but small bathroom ( no robe at this price either ) and a large awkward tub to...

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Helpful?
Thank TCK33
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for posting your review. The areas you have highlighted are truly important to us, and for us to gain awareness of these issues will only help us be a better hotel. You are absolutely right. The amount of noise you encountered is truly unacceptable. I can assure you that your feedback has been seen by our...

Reviewed 16 November 2014

Chokri the driver is awesome! He made our travels seem so easy especially with 3 kids under 3!!! He knows the best places to take you, best value for money, so friendly, awesome person amazing tour guide! We cant thank you enough and only wish we can take u home! THANK YOU CHOKRI FOR AN AMAZING LA HOLIDAY!!!

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Helpful?
Thank Dominique134
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for your wonderful review! Chokri is such an asset to the Hotel Shangrila. He has a wealth of knowledge of Los Angeles, he knows the hotel backwards and forwards, and he is truly a great person. We feel so lucky to have him as a part of our team. Thank you so much for sharing your...

Midway, Utah
Reviewed 10 November 2014

Even though the location of this property is great, location alone does not validate the high price. The two bedroom suite was at first glance very nice. We soon discovered however that there was only luke-warm water in the shower and the maintenance people did not know how to fix it. One of the bedrooms had all electronics and lights...

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Helpful?
Thank Renee M
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for this review! By posting on TripAdvisor, guests and potential guests have an opportunity to watch a company grow and evolve. With every bit of feedback, we get a chance to look at ourselves, and make the decision to take responsibility and choose to improve. Because in the end (as well as the beginning) it is...

Park City, Utah
Reviewed 6 November 2014

While the location, just 2 blocks north of the Pier and a couple blocks west of 3rd Street Promenade, far too many little things were overlooked considering the price. We were in a 2 bedroom suite. We went 2 days with luke-warm water in the shower that the staff couldn't fix, towels appeared about 10 years old (fraying, shrinking, thin),...

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Helpful?
2Thank Michelle M
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for taking the time to offer your comments on TripAdvisor! It really is such a helpful gift to the hotel to fully understand the guest experience so that we can find ways to improve it. I want to sincerely apologize for the disappointment you may have experienced while staying with us. No doubt about it, you...

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Staying in Santa Monica

Neighbourhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 

Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Region: United States > California > Santa Monica > Santa Monica
Price Range: $491 - $1,119 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Priceline, HotelsforEveryone, Travelocity, Cheap Tickets and Jetsetter so you can book your Hotel Shangri-La Santa Monica reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Santa Monica
Hotel Style:
#10 Family Hotel in Santa Monica
#11 Luxury Hotel in Santa Monica
#12 On the Beach Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Shangri-La Santa Monica staff and other travellers.
16 questions
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Questions? Get answers from Hotel Shangri-La Santa Monica staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely get a sea view room.”
 of 5 bubbles JackieS210, 12 Feb 2017 | Read review
“Pay the extra to get a full ocean view”
 of 5 bubbles jsimke, 2 Feb 2017 | Read review
“You couldn't fault the rooms, ours was perfect!”
 of 5 bubbles , 29 Jan 2017 | Read review
“My colleague had to pay a little more for a suite #306, but WELL WORTH IT!!!!!!”
 of 5 bubbles DreamtripperTexas, 11 Jan 2017 | Read review
“Do not miss the sunset from the roof terrace, which was breath taking.”
 of 5 bubbles jill_yelling, 11 Jan 2017 | Read review
5 of 5